CenturyLink

I've neber been satisfied with Centurylink. It's speeds are so slow, a snail passing by in front of me would appear like a formula 1 racing car. As a customer I learned the true meaning of the company name: Centurylink ~ 'cause it takes a CENTURY to LINK!

I was a customer for over 3 years and I still would have stayed with Centurylink even though the service is horrible and the speeds are slow. I stayed because I could lock in the promotional rate ($29.99 instead of $59.99) as long as I renewed the 12-Month contract every time. Yet, it looks like a dumb guy made a mistake during the renewal process as after six month I saw a charge of $59.99. I immediately called customer service and asked why I get charged that amount when it should be $20 less, remember I signed up for 12 months. The agent told me that the employee who did the renewal process mistakenly entered only 6 months of promotional rate for the 12 month contract. So I told him to correct the mistake and charge me the promotional rate for the next six months. End of story. However, the customer service agent told me he can't do that as I "agreed" to the terms back then. I replied that I made it lould and clear that I only renew if I get 12 months of service and the customer service agent told me that I will get a full year of promotional rate. Nonetheless, this idiot on the phone repeated over and over that he couldn't change anything than pay the regular rate for a "service" not even worth single rusty, dirty penny. I got so angry I told him I quit. He warmed me about the $200 early termination fee.

I cancelled my contract with Centurylink early anyways. And yes, Centurylink has sent me a $200 bill plus some other charges for my early termination. Yet, I won't pay anytime soon that bill. I plan to pay that final bill at the speed of Centurylink.

I used to have service with Time Warner but could not afford it so I contacted Century Link about a bundle they were sending in the mail. They offered me a bundle of Direct Tv and Century Link for $79 a month. I was told after the first billing cycle I would only pay Century Link for both services and would not pay both companies individually. I am now on the 7th month that I have been paying both companies which is also way more than what I said I could afford. I have called multiple times to find out why to only be given the run around! I was told in July that this would be completed by Aug 5th and I would receive a follow up call, it is not Sept 6th and NOTHING AGAIN! I called today only to have Century Link tell me they don't know why it hasn't been linked and got Direct Tv on the phone. Direct TV told me that if I paid the prior balance of $38 it would be linked, so I paid the $38. Direct TV called on 3 way and gets Century Link on the phone and they then say "we are putting in another request it will be another billing cycle". I was promised from the beginning that I would only pay both companies one month! It has taken 6 and now they tell me one more month that I have to pay Direct TV $130 dollars and also my Century Link Bill? That is lying and not fair! Some one needs to make this right! My last call was with Tasha from the Customer Care dept who refused to give me her employee number and also said there was not a manager available to speak with me at the time. Which I guess is why she refused to give me her employee number.

I want my two bills to be combined and I want it resolved ASAP. I do not want to pay Direct TV again what I have been paying them for the last 6 months. When I signed up for Century link in March I was promised it would take one billing cycle. When I signed up for Century link I did it bc they offered a bundle that was cost efficient for me! BC the two bills have not been linked I am paying almost double what I was quoted! Want Century Link to do what they were supposed to do 7 months ago and what they have since promised me they would do on numerous occasions.

I can't fully explain my whole situation, but I will say this:
It took them two weeks to hook up a phone line I never wanted (but had to get in order to have the bundle).
Three weeks into my service I still didn't have my modem for the internet, even though they most certainly were billing me.
After the first month my bill was over $300 dollars-for someone to come out and check to make sure my phone line worked, internet service I could not use, and the DirecTV people to come cut the existing line on a cable box to wire my place.
When I tried to have my bill explained to me, they claimed they couldn't find me in the system... until I told them that I wasn't going to pay my bill if I wasn't in their system (then they found me just fine :D)
Then when I was disputing the charges with the lady on the phone she told me I was wrong, I signed a contract, and she didn't have to talk to me any longer, and hung up.

I dealt with their crap for three months, until I finally got fed up and canceled. They did actually admit at that time that they didn't get to charge me a cancellation fee.

Then a few weeks ago (2 years after I had stopped service with them and they had been notifying me, saying they owed me some money) I received a letter in the mail from a collection company saying my account was sent to them for a hundred and some odd dollars.
Needless to say I was livid!
Tried to speak with someone, but was:
Transferred to different region head quarters 4 times (once when I really was speaking to the right region)
Transferred/spoke to over 25 people
Was hung up on 3 times
Yelled at twice
Lied to pretty much every time (they still couldn't find anything about me)
Wasted over five hours of my day
And was told that it was because they gave DirecTV the money, and I never paid CenturyLink back for it, because that's how they bundle.

Complete B. S. but I don't want this going on my credit report, so I am stuck paying someone for something they didn't earn.
I wouldn't suggest this company ever!

Where to begin, oh my...
This has been the worst experience ever! CHAT IS NOT WORKING, so had to call. When I did, automation told me I owed $197.00. NOT TRUE. MY ACCOUNT IS CURRENT AND ALWAYS HAS BEEN. This was an error on your part and Rep finally got it straightened out. Then transferred me to Tech, who promptly told me there was an error with my account and could not help me. They transferred me back to Accounts, who said, no problem with the account and transferred me back to another tech. Tech said he would check to see what problem existed with the internet, then hung up on me, and even though he had my number did NOT call me back. THIS TOOK 1 HOUR AND 45 MINUTES! NO RESOLUTION...

Had to call back and finally got someone from the tech dept. to check. She said you have put an ALERT ON MY ACCOUNT, because of High Bandwith because of so many devices. If that were true, why have I only been having this problem for the last two weeks as I have had these devices since I have had this service? Speaking of this service, when the rep talked me into this $45 a month for life she "MISREPRESENTED" the service. She told me it would come with a higher speed. IT DID NOT! Isn't that fraudulent? ANOTHER 35 minutes were wasted.

AND no, I am not going to upgrade my service, giving you more money for something you promised me and did not and will not deliver. My internet is still not running correctly. For the last two weeks it has disconnected, reconnected, and disconnected on MULTIPLE occasions along with incessant buffering. I would appreciate getting my service repaired and or alert taken off and letting me know what the (actual) problem is since non of your reps seem to be able to do their jobs.

Tracfone hours used today between the hours of approximately 11:00 to 1:15 05/26/2023.

In total: You have cost me (1.45 + 34=1.79 or 2.19 hours) that's 219 minutes.

Worst customer service ever/they promise but don't deliver/try to talk you into upgrading to a higher-cost service that gives you what you were promised for the lower-cost plan.

Nothing but frustration if you need to contact this company, HORRIBLE. They don't deserve any stars!

I really should have audio and videotaped my experience with them but my phone doesn't deserve that clutter. This companies robot who answers Welcome to Centurylink is Deaf, DUMB, and obviously blind. It never hears correctly, nor has appriaye responses. I tried to pay my bill for 4chours one night. But when you need them to send you a router and lie for 3 days about it, it gets really absurd. First person "Allset your router will be there tomorrow" The second person the next day when it didn't come"I'm sorry, the tracking details have not been created yet, you will get it tomorrow" The 3rd person on the 3rd day "I'm sorry your router will be there tomorrow" at which a fake tracking number was given and the router never came. That's only 1 experience, the internet constantly has to buffer, and kicks you off every 5 minutes. The monopoly of them in my area is disgusting. The router I had, that I lease broke and I need the router... now the website your directed to doesn't work, and since I've had Centurylink.not one time have I been able to login. Not once, it doesn't recognize your account number, nor your email to reset. So you cannot easily pay, at all. So the 4th time I called back, the recording kept me on hold for an hour and hung up. No UPS by end of day ever came and of course I can't track it because it was a bogus tracking number. Save yourself... pay more elsewhere for better internet service, and better customer service. I can't believe that goods and services are not received for your money spent. Isn't that illegal... how can they be in business. If everyone together just drop them at the same time, maybe someone better will set up and do a much better job. If it wasn't happening to me, I'd be laughing at how bad it is, its movie type of comedic material. But it isn't funny, because yiur money is taken and tgey give you NOTHING for your money...

We live in a rural area. We pay for DSL service for 24 hours, not for 2 hours at time! CenturyLink is known for throttling back service during peak hours. Husband is a 100% disabled combat Veteran. We must have internet service for video chats with medical doctors. In the middle of a chat, service is disconnected from CenturyLink (message: "You are no longer connected to the internet"). We call CenturyLink, and the stupid AI robot tells us they are doing a test, there are NO problems detected with our the line. Oh really, then explain why we do not have service? What are we paying for?

When I called in, each CSR was from the Phillipines, I could hear the roosters in the background! I asked the last tech to close the door, or take his rooster outside so I can hear him. He then tests the line, we already did all the things he tells us. Then he "remotely" fixes our line, and, magically, we have internet service again! The tech blames the modem, a brand new modem purchased through CenturyLink. Then he tells us we are "out of warranty" as we have had service 1.5 years, and warranty is only for up to a year. We must pay for a new one. Then he "accidentally" terminates the call, but does not call me back as promised if we are disconnected.

I hope President Joe Biden gives us rural customers more options, other than the CenturyLink monopoly. The "technicians" are guessing what is wrong, demanding we buy their new modem when it is really just lousy DSL service. I asked CenturyLink to send a service technician to make the determination that our modem is indeed defective, send him to our rural home. I was told IF the service tech determines there is no problem with our outside line OR the modem, then we have to pay for the visit. Why is the cost of tech visit the same price as a replacement modem?

I had AT&T for 10 years prior to moving to this rural area. Never had a problem with them, when there was ANY service issue, they were at our home within 2 days with a ticket number for followup. Not CenturyLink. And our only option is Century Un-Link. All our U.S. jobs for CenturyLink, technicians and CSRs, are located in the Phillipines. Every one comes with their very own rooster to annoy the customer so they don't have to listen to your complaint. "Try using Chat" they tell us: that is their solution to the rooster and bad customer service.

Come on, CenturyLink. You can do better. Denying service to a 100% disabled combat Veteran is Un-American! But since most of your staff are in the Phillipines, "American" is not a problem you have to be concerned with, troubleshooting accurately from the Phillipines is.