CEUFast

Thank you for your feedback!

Our customer's satisfaction is always among our top priorities. However, CEUfast has already taken every possible measure to ensure that it is made clear what services are provided with each account option at the time of registration. At the time of your registration, you opted for the free account, which states that certificates of completion are not included or reported. Additionally, once registration is complete, a confirmation email is sent to the email address provided, which again advises which services are provided for a free account versus a subscription account. Included within the account itself is an Account Status box which informs that certificates are not provided without purchase, as do articles listed in our Help section and in our Terms of Service legal disclosure.

CEUFast is a subscription-based service. Free certificates of completion are not currently advertised, provided, or reported. We offer a free account that allows users to view all courses and take any tests in order to see how the site works before making a purchase decision. The only course we currently offer for free as a "Thank You" for trying out the site is our course "Malaria". Subscriptions provide unlimited certificates of completion for the length of time purchased, which are available immediately following payment. If you would like to have proof of completion of the certificate(s), then a subscription purchase is required.

To purchase a subscription, please follow these steps:

- Log in to your account.
- From the account home page, click the "Purchase Subscription" button located in the "Account Status" box at the top of the page.
- Enter your first name, last name, credit card number and expiration date exactly as it appears on your credit card and click the "I Accept" button.

Note: If the payment information you enter (first name, last name, etc.) does not match the information on the card being used, your bank may decline the charge.

You will then be shown a confirmation page indicating whether your payment was successfully processed or not.

While CEUfast tries very hard to be upfront about the services provided for each account type, we have no control over how well the information is reviewed prior to course completion.

We hope this information was helpful, but if you have any other questions or concerns, please visit https://ceufast.com/help.

Have a great day!

Thank you for sharing your feedback regarding your recent experience with our courses. We sincerely apologize for any inconvenience or frustration you encountered during your learning journey. Your satisfaction is of utmost importance to us, and we are committed to resolving any issues you may have encountered.

We want to assure you that all course progression is automatically saved in real-time as you navigate through the materials. As a CA CNA, this means that the hours you spent reading the information are recorded and saved accordingly. We understand the importance of having a seamless and transparent learning experience, and we are here to address any concerns you may have regarding this matter.

Regarding the test questions, we apologize if you encountered difficulty accessing them. To clarify, once the course timer counts down to zero, the test access is unlocked, allowing you to proceed with the assessment. However, it seems there may have been some confusion or technical issues preventing you from accessing the test questions smoothly.

We are dedicated to providing a user-friendly platform and ensuring that our users have easy access to all course materials and assessments. To better understand and resolve the issues you faced, could you please provide us with additional details regarding the specific challenges you encountered? Any information you can share will greatly assist us in improving our platform and enhancing the overall learning experience for our students.

Once again, we apologize for any inconvenience you experienced, and we appreciate your patience and understanding as we work to address and resolve these issues. Your feedback is invaluable to us, and we are committed to making necessary improvements to ensure your future experiences are positive and fulfilling.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team directly. We are here to assist you every step of the way and ensure your satisfaction with our courses.