CEVA Logistics

Really disappointed, as I was not given a time when requesting a drop off and was told I could expect my car dropped off one day then told it would be almost 3 days later.

Really in helpful, could not confirm anything.

Great communication skills for help needed. I HAD MADE A WRONG BOOKING, so I phoned ceva logistics too relay that message too correct my fault. Reception kindly corrected my mistake and finished my booking information.

they corrected my mistake with paper work needed too get my booking done.

Quick and easy process, car was booked and sorted within minutes. Upon arrival, was met by friendly and helpful staff who took care of my vehicle transportation needs quickly and efficiently.

The customer service is horrible. Refuse to help and have ruined Christmas and my sons birthday by multiple delays in transporting a car and now we can't go away for his birthday. Was told 10-12 days for transport which now looks like 20 plus. Told me the car was in a ship that hadn't even got into port and won't be in port for 2-3 days. Tells me the ship is going Perth to melb direct but it's stopping in Adelaide for another delay. Was originally told the car would be here by 20th and latest 22nd and then booking provided with 24th now told between 24-31st for arrival.

Would of been quicker by truck or train and truck and still would be.

Very good
Hope delivery as indicated by Ceva which is seven to ten working days from date is drop off. Good website. Pity phone to Ceva all handled off shore call centre.

Last time I used Ceva the car I purchased did not move for over two weeks until I called then it started it's journey... I'm seriously hoping this time this will not be the case

Slow to respond from the depot of departure and reply. The customer call centre are very professional and polite

Very easy to book on line, had constant notification of when and where the vehicle was in its journey, arrived in pristine condition and in very quick time

First time I have ever had to transport a vehicle I purchased from an on-line auction interstate (Perth to Sydney) and it couldn't have been any easier. Cheers

Arrange the vehicle transfer, was easy online application and received the confirmation email, vehicle is book for shopping next week, so far so good!

They promise you the world but deliver dusty excuses! Quoted 9 working days before booking, requoted 13 working days after payment, 15 days later, now told delivery is now "possibly" in another 7 working days, AVOID AT ALL COSTS

It was great didn't have any trouble booking it and was quick and easy. Easy access to the website and overall happy with who I have picked to transport my car.

Do not use. Truck XV-15RI very rude. Truck was shaking my windows of my house. He blocked my driveway, was very rude, parked outside my house and driveway for over 30 minutes. Have photos and videos

Booking was simple, but confusing drop off times in NSW due to covid update. Phone calls were problematic with call centre in Philippines. But in person assistance in WA was excellent. Thanks

Great in person

Nice and easy to book, good prices and having multiple options makes it great as the person I was buying the car from couldn't deliver so I had the car picked up from his house

The process is so simple and quite cost effective i am very excited about getting my car and with the support from Ceva simplifying the iverall transportation i am very happy

Whilst transporting our car from Brisbane to Darwin CEVA staff enacted a backward jumpstart, wrecking the battery and electricals on our new car. CEVA in Darwin contacted us, stating that the car would not start, and demanding we supply a mechanic and new battery (we were 1000km away in remote NT). The battery supplier and the autoelectrician both stated in writing that the problem appeared to be the result of a backward jumpstart. Subject to lodging an insurance claim CEVA have still not accepted liability.
I have since discovered in talking with residents of Nhulunbuy and beyond that CEVA regularly mishandle and cause damage to cars shipped across Queensland and Northern Territory.
I have had an exceptionally disheartening experience with this company and cannot recommend them.

I received thoroughly professional customer service from the team at CEVA Logistics. Information was provided in a timely fashion. Great job team!.

The quote and book pages are not very user friendly. The page sometimes drops out, or won't accept email addresses.

Very easy process to follow, this is my first interstate vehicle movement, I plan to use the service again.

Website keep pushing me write the pick up details and drop off details even though I didn't wanted it.

I PAID TO GET MY CAR MOVED FROM NSW TO PERTH ITS BEEN 15 DAYS AND I CONTINUALLY RING CEVAS NUMBER AND NOTHING HAPPENS. HELP ME. THEY HAVE OFF SHORE PHONE CENTRE.

CEVA does not disappoint... Like always, Above and Beyond in service and would recommend. Excellence at it's best.

100% I do not recommend this transport company.
Avoid if you value you car. They don't care about the customer or quality service.

I purchased a BRAND NEW car from Cairns and the dealer organised delivery to Brisbane through CEVA.

Transport from Cairns to BNE was super quick and trackable using the online portal. However, thats where the good stuff ends.

Once the car arrived in BNE it took a full week before it was able to be delivered. It only took 2 days to travel from Cairns! Not sure why an extra 10kms was a further 7 day wait. Also, delivery could only be arranged the day before they would drop it off and timeslots were limited.

Once delivery was sorted and the car arrived, I couldn't have been more disappointed. I purchased a new car, which was clean when it left the dealers. What arrived was a muddy mess. See pictures, but basically mud all over the new interior. Footprints and handmarks on the leather.
Even the delivery driver made a crack and said that the dealer should have cleaned it for me.

Im currently in talks with the dealer on this, who is in turn talking to CEVA but apparently a dirty interior isn't covered by their insurance as it's not classed as 'damage'.

CEVA post online about being skilled at transporting luxury vehicles, yet treated my 82K car like a farm truck.

USE CEVA AT YOUR OWN RISK.!