CEVA Logistics

I was given an unrealistic estimation for my car to be moved. After having the car for a month in their depot they didn't move it. I tried to call them but their call centre is useless and they don't care, when I finally got transferred to a depot they basically told me tough luck and because of Coronavirus they couldn't even tell me when it would go on a truck. Their website says they are not negatively affected by the closed borders but they are very quick to blame it for their lack of organisation, planning and poor service.

I booked me car to be moved online. The forms were easy to complete. I then had to pass on some finer details, your customer service was smooth and efficient. I received a call on pickup and arrival, on time and my car was securely transported. I could not be happier, job well done...

Dexter was efficient and easy to deal with. Most happy.

Delivery scheduled with window of time given as 8am-2pm. That meant taking a precious family leave day. By 2:30 I tried to find a number to call and inquire but there was nothing on their email or on the tracking website no way to contact customer service. I called the merchandise company and they agreed "they are hard to track down". She was able to find out they plan to deliver the next day rather than on the scheduled day. No one called to tell me. And I had to take another family leave day. What a waste of my time and money - they are out nothing and they don't care.

I am very dissatisfied, after sending in all my documents to where I purchased the vehicle to be then advised after my vehicle was not collected because I did not send in the paper work to Ceva as well. They rescheduled days later for collection with the vehicle to be dropped off 5 days later (it's only an hour from the pick up and collection points!).

I again tracked my vehicle down and discovered
it was not collected on the day I was advised and it now won't be collected until the following week.

I am in urgent need of this vehicle for work and had I known this would have happened, I would have gone with another supplier.

We left our car on the 14 sept to be driven interstate by the 30th. When I went to get at the other end they advised it was still sitting in the other state. No phone call to tell us of delay. Ended up costing us a lot of extra money in hire cars and despite daily phone calls to speak with someone senior management ignored all my requests and calls. Final email response (no phone call) basically said so sad too bad we really don't care. Also a scratch I queried on the car, was told I would hear from warranty team within two days of final car pick up. Guess what a week and a half later have heard nothing. It is now the 13th October. Do not use

I don't have a negative experience to report but I booked my transport online, had my car picked up and it is waiting to be transported. I haven't had a phone call from anyone at Ceva as yet - at pick up, at storage, or awaiting transport. Assuming my car will be delivered as planned but would be nice to hear from someone.

I chose Ceva as I had confidence that would would deliver a great service. From when I booked to when the car arrived everything was easy. I could keep updated on progress with the tracking device. It was quick, efficient and the contact I had to get documents for pick up was no fuss and professional. It was a great experience.

When I submitted my online request for vehicle transport, the confirmed date of delivery was two weeks later than what I had been told over the phone. I called and it was immediately rectified, but I felt I shouldn't have had to call to follow up in the first place.

Called and issue was immediately rectified.

Having a car transported from queensland to victoria. Online tracking is useless. If you call you get an overseas call centre who read off the incorrect information from the online tracking. Unable to speak to anybody in Australia regarding the status of my vehicle even though it is 3 days late. Have been calling everyday and told i will get a callback, still hasnt happened! Very frustrating.

Gary was exceptional in giving up to date info pn the car. Booking was a breeze but no notification give by phone to me. I have to login to the website to see whats going on. If you forget the tracking number you have to go back to email. Ceva should have an app where the tracking is live. On the website the tracking is not updated as it happens

CEVA provided a very straightforward process for transporting my car. Communication was excellent and I was able to track the progress of the job. My car was delivered early on the predicted day which was especially pleasing.

I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address.
This is now resolved to my satisfaction and I appreciate the fact that I was contacted when I raised this issue. That's great service!

Very good service

I write this positive review as there seem to be some negative one.
Car collected on time from the Gold Coast and delivered to Inverloch in Victoria.
Pick up was on time, delivery was 3 days ahead of the estimated time.
CEVA tracking showed status of delivery. CEVA called the day before delivery and the driver called about an hour before to confirm actual time.
The car arrived in perfect condition, no damage, which was a relief as the car was a an expensive unit.
A wash soon removed the dust collected on the trip.
My experience was certainly a positive one.
Thanks CEVA, would certainly use you again.

It would be good to receive a followup call just to let me know what happens next. Left a little bit in the cold as to what the next steps are.

Good, except you need to allow characters such as - in the name. As my name is Alexander Grant-Taylor

Still left a little in the dark. email is not a great channel for spontaneous questions

We found that a lot of information was missing of the form that had to be filled out.
It led us to believe that we could have the car delivered to our house, as that's what the question asked, only to find out at the last minute it could only be delivered to a certain place.
Delivery was good, but there was a little lack of communication throughout, but got there in the end.

I sent an email asking to let us know when the car would be delivered, to make sure someone was home. The driver contacted us the day before whilst we were at work, and we couldnt get back to them as we were at work, but returned the call ASAP, only to be told we missed the truck. After a little discussion the driver got back to us and said that he got it onto another truck.

Our car was meant to travel via road from Sydney to Brisbane after being collected on the 30 August 2021 and take 8 to 10 working days. We have just received the car in filthy condition yesterday 22nd September after it transported via ship from Fremantle Western Australia! I believe they lost it.
The tracking app is useless and inaccurate and stated road transport right through to delivery when it actually went on an International Ship
The call centre is a waste of time with language and communication barriers leaving us frustrated and angry with no answers each time.

Would NEVER use them again!

Ive tried for 3 days to book with interstate car carriers, tried to book with ceva took 10 mins to book and pay. Thankyou for making what was a stressful 3 day ordeal to a happy ending taking 10 mins to finalize and cost $6 more.

Sorry, I cant't speak english very well.
Any way, your service is great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!

Wanted to move a vehicle Qld to Vic. CEVA online booking was easy, and dropping the vehicle off was so convenient as they were so close to Brisbane Airport. I was able to track the vehicle and received great service when the vehicle was delivered to my office.

DO NOT EVER USE THIS COMPANY! Lies lies and lies! They do not care. Items were STOLEN from my vehicle, paperwork and books upended in the glovebox, vehicle damaged, delivered with warning lights on the dash, blatant lies from delivery drivers and so-called "customer care". My claims case was closed before they even looked into it and Ceva never notified us of that outcome. Completely inadequate communication and customer care.
Vehicle was delayed several times, they don't know where your vehicle is and you can never get a hold of anyone in customer care or complaints. They do not care about your vehicle, they do not care about the customer.
Never will I ever recommend this company to anyone.

Beware of this company I paid $911 to move a vehicle from Melbourne to Newcastle only to discover the vehicle had been pick up from the dealership & taken to a holding lot uncovered for 5days before being loaded back on a truck & driven to Sydney only to be put back into another holding yard for a further 4days before being loaded back on another truck & taken to Newcastle. This was never explained to me as i would never have agreed to the process especially when paying top dollar compared to other transport companies.
Whilst the car was in Sydney I had another company pick up the car from the Minto holding yard & deliver it to me the same day. Communication is also difficult as you talk to a call centre located in another country.
This company should make there customers well aware of the process prior to payment.

I recently used CEVA to deliver my car, and I have to say, I am beyond impressed with their service. Not only was my car delivered sooner than I anticipated, but the process was seamless and stress-free.

The team at CEVA clearly takes pride in their work and strives to exceed their customers' expectations. Their dedication to ensuring that my car was delivered in good condition and in a timely manner is what sets them apart from other delivery services. I highly recommend CEVA to anyone in need of a top-notch delivery service.

The call center is rude and lie about procedures.
There is a female customer service agent who lied, and misrepesented., her words exactly, i dont have a supervisor who can assist you, and i will just transfer you to austin. What do you want me to to say sorry, i cant do anything about it, and someone else lied to you not me. Horrible and then hung up on me when i said i will wait on hokd till i speak to a houston supervisor