CEVA Logistics

Product shipped over two months ago and I still don't have it. CEVA "Track & Trace" says refused and undeliverable address which is total BS! I'm relying on American Express to get my $800 back! Never I repeat never use CEVA Logistics for anything! They should not be allowed to operate in the US!

Did not get off to a good start when CEVA sent the invoice to a 3rd party, instead of the email address of the party that created the booking & paid the bill!
Fairly typical of the administrative mess that seems to bedevil large businesses.

Through a Victorian car yard, CEVA Transport was contracted to move and deliver a car. Keeping track of the vehicle was easy and kept us update with what was going on.

The day of deliver the guy delivering the car called and gave a 30min window for delivery and was spot on time. He was polite and friendly and showed good care for the vehicle. He is a credit to the CEVA company.

You buy a car worth a fortune, and then you trust someone to deliver it to you, but please do not chose CEVA, their service is horrible, I can understand logistics cannot commit on time always, but atleast they can help you track it efficiently, but this company has a horrible service. Staff is pathetic when it comes to service

Still haven't got my New Tesla model 3 as it was sent to wrong address half way across the country. Bad communication, no one knows whats going on. Don't go with this car transport company its been a very stressful time!

Could not be any more annoyed, paid overs for delivery and expected prompt service, Vehicle still sitting in yard even though was planned for movement 2 days ago, If I had known this at time of booking I would have flown over and driven the car back, I am now with out a vehicle and paying for a car with no definite time of delivery, DO NOT USE CEVA EVER!

It would be nice if we were able to send a few items in the car that would really help with the entire move although we understand there is the covid aspect to it, we could have covered the boxes in a plastics film and sanitise the items and send it along

First time using any freight service and couldn't be happier with the team.

Mabelle was supportive and helpful with my questions and no request was too much when I made mistakes with the pickup address and time.

I entered “place holder” information and didn’t review/change prior to proceeding with booking. I contacted customer service and their representative Mabelle was wonderful - helpful and accommodating to my requests for changing information and answered all my questions.
I couldn’t ask for a better customer service point of contact.

I booked and paid for this delivery on 8th July and vehicle was delivered to Adelaide Depot on Friday 9th July. The vehicle sat in the yard there until I chased it up on Tuesday. Wednesday it was still sitting in yard in Adelaide. Very poor service.

None

So far so good. My vehicle is only just starting its experience with CEVA logistics, and I will not be able to give it an overall experience yet, as it has not yet reached its destination.
Only then will I be able to give CEVA an overall experience rating.

Very helpful and courteous

Simple to use site but when I got the conformation email, it had confilcting info regarding covid operations.
Its been cleared up now, but perhaps you should review the standard info in your automated resonse wrt pickup in NSW & Vic.

Things have not been going smoothly, haven't received confirmation of pickup and it was meant to be picked up yesterday. Nobody is getting back to me either.

I looked at the price and saw a better one somewhere else, so I didn't book. Later that day I got an email from CEVA Logistics offering me a 10% discount. This matched the best price I had found, so I decided to click the link to take the discount. The website showed the discounted price, however when the credit card payment processing page finished, it showed the ORIGINAL price (ie 10% more expensive). This is not what I contracted to! I have tried to contact CEVA via their website and the service agent is a timewaster who has not helped solve my problem with being overcharged, even though I have forwarded on the original email with the price offer (which was reflected on the webpage at the time I tried to pay). This has been a terrible and deceptive experience. I would not use this company again and I advise everyone else to avoid them as well due to their deceptive and misleading overcharging.

The online service agent was unhelpful and implied that CEVA overcharging me by 10% (higher than the price shown on the website when I clicked confirm and despite an email offer confirming the lower price) was my fault despite evidence to the contrary. I have not received any communication back to offer an explanation or refund of the overcharging.

My vehicle was collected and delivered ontime, communication from Ceva was great. I have used other car carriers before but will only be using Ceva in the future.

The experience was quick and smooth with great communication. The only downside is the truck that was used to take my vehicle from my residence. The requirements for transport are that the car is to be a minimum of 120mm high from its lowest point. My vehicle measured 150mm from its lowest point and it cleared the truck by about 1mm to spare. I highly recommend updating this value to 150mm as the car would not have made it on the truck if it was 120mm.

Your customer service is disgusting and rude. You have had my two cars now over a month with 3 different eta times no support no nothing to cover your screw up but lies for example "your cars are delayed because of high swells in the ocean" really I'm not that stupid my car sat at port Kembla for two weeks it's a joke I want my car and I want my money get someone to contact me that will actually talk and not hang up AND GET MY CARS TO ME NOW. Over your lies and bull crap… can't add proof of my experience cause I still don't have my cars a month later

I DO NOT RECOMMEND CEVA,
They have been unreliable with delivering my vehicle, was told on Friday 1st vehicle had been picked up from Motor vehicle auction & taken to their depot at Minto for the weekend.
Called on Tuesday to ask an approximate date for delivery. I was then informed, in fact the vehicle was still at the auction, not even picked up.

Nothing but a big stuff up, bad communication.

Will NEVER use CEVA again.

Vehicle scheduled to be picked up by CEVA on 15th Oct in the morning and it's currently 5:30pm & the vehicle still remains to be picked up. I have escalated the matter & was promised that I was to to advised ASAP of a pick up time by a customer service representative which was not from Australia as I struggled to understand them. I'm left in limbo & don't know when my car will be picked up. To make matters worse I had a representative take a day off from work to hand over the vehicle & lost a days wages.

-10 our classic car was extensively damaged due to the driver being irresponsible picked up from a Grays online holding yard to be transported to a Ceva depot in WA then 'was' to be delivered to NSW Our car is STILL in WA at a repairers to HOPEFULLY be repaired

Video footage taken of the incident

DO NOT USE CEVA TRANSPORT

Set quotes, easy to use booking site. Had to get my Ute home due to Covid Border Restrictions ruling we could only fly back home to Brisbane. Booked Transport in advance Door to Door so my car arrives home when we finish 14 days Hotel Quarantine.

Very easy to navigate on the site and your company was recommended from a few friends. So my experience so far has been really good. Easy and straight forward.

AVOID - Do not use these guys AT ALL. The 5% chance your car is damage you are left out in the water. Go with an independent or other company that appreciates honesty.

I had my car transported by CEVA. There was clear damage to the front bar (contact markings, scratches, paint swaps, denting). CEVA warranty blatantly lied and said it was pre-existing - despite the photos they provided not showing any evidence of it and I had seen the vehicle so I know it was not pre-existing. They did not mark the "pre-existing damage" when I had ask for more clarity. I had 3rd party opinions, even the lady at the depot had said yes that is damaged but they had to determine where the damage had occured (eg, pick up, drop off by driver, or parking by staff).
After getting back to warranty claim a second time around asking for evidence it is "pre-exisiting" Warranty staff replied by saying "no" and that "misalignments of panels that occur during transport are not covered". Again, damage a crumpled front bar, not about mis-alignment.

My vehicle was booked from Sydney to Brisbane on 23 November 2020. Reached Brisbane at 1:35 Pm 25 November. Today is 30 November 2020 and still waiting for delivery. Poor service, not recommended.