• CheapOair.ca

CheapOair.ca

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Overview

CheapOair.ca has a rating of 3.1 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 19th among Plane Tickets sites.

Positive reviews (last 12 months): 0%
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How would you rate CheapOair.ca?
Top Positive Review

“Most excellent of all online travel sites!”

Pamela S.
4/9/15

I've been booking online for over 15 years and CheapO Air is by far the most affordable, reliable service I've found. They don't mess with your reservations once they're confirmed. No hidden costs. Its awesome!

Top Critical Review

“Don't get fooled by the name of this company”

Chanti C.
2/23/24

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys! I didn't even want to give them 1 star

Reviews (754)

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Reviews that mention popular keywords

customer service (88) cheapo air (23) book flights (30)
Thumbnail of user hanaf1
Canada
3 reviews
0 helpful votes
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June 9th, 2016

Search takes time, but in the end I got a great deal and company I love to flight back home

Thumbnail of user zhixinw
Canada
1 review
0 helpful votes
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August 1st, 2016

It was very easy to process your order via cheapoair and they really have some low and best price

Thumbnail of user royy2
Canada
1 review
0 helpful votes
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January 27th, 2015

Easy to use, very good customer service, great deal! I already introduced this site to my friends!

Service
Value
Quality
Thumbnail of user daniels223
Canada
1 review
0 helpful votes
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September 4th, 2016

Great site for booking flights. I now go straight to it, I don't even google "flights" anymore

Thumbnail of user nishanths
Canada
1 review
0 helpful votes
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July 23rd, 2016

Cheap o air made my work easier. It has given me a safe journey to my homeland

Thumbnail of user juanb43
Canada
2 reviews
0 helpful votes
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February 1st, 2016

I used cheapoair for my flight reservation and did not have any inconvenience was easy and fast

Thumbnail of user ehsank
Canada
1 review
0 helpful votes
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May 25th, 2015

Great way of travelling. I have always travel using CheapOair and I get the best deal

Thumbnail of user rosav5
New York
1 review
0 helpful votes
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April 30th, 2016

I can recommend to everybody to buy from you guys, it is faster and very convenient

Thumbnail of user hillaryc1
Canada
1 review
1 helpful vote
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November 11th, 2014

Super quick and easy to book and the price was right! I'll use this service again.

Thumbnail of user lynnc41
Canada
1 review
1 helpful vote
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December 5th, 2014

WE HAD A EXCELLENT FLIGHT. MY TICKET HAD ABIT OF A SCREW UP WITH LAST NAME, BUT WEST JET CORRECTED IT AND EVERYTHING WENT SUPPER

Tip for consumers:
SIT BACK AND ENJOY YOUR TRIP

Service
Value
Thumbnail of user pats779
Canada
1 review
1 helpful vote
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July 17th, 2022
Verified purchase

I booked a vacation package in the beginning of May 2022 for a trip on November 2022. Cheapoair charged my credit card right away without sending me any confirmation email. I waited a day for the confirmation email but didn't get any. I checked their website under my booking, it stated that my booking is "processing". I tried to call their toll free 1-877 customer service number to inquire about it, that number stated that we need to call 1-437 number. I called that number, waited 1.5 hours to speak to someone without success, so I gave up and tried to contact their customer service through their chat function on their website. The agent there sent me a confirmation email with the booking number for the airline and hotel and told me that everything is all booked.

I decided to check the confirmation directly with the airline and they told that the booking number cannot be found. Same for the hotel. I went back on Cheapoair chat and spoke to Christopher he told me that the airline and hotel did not confirm the booking yet. I told him that the last agent told me that everything was all booked. I got feed up and ask him to cancel the reservation if nothing is book and give me a full refund. He told me that he cannot do that and that I'll have to call the vacation package line which was based in New York. I called the number, waited 2 hours and the call just got drop. So I got charge $20 for long distance from my phone company without speaking to anyone.

I wrote a complaint email and Sanjeet, an agent from Cheapoair Vacation Package called me the next day. She told me that because my vacation isn't until November they did not book with the airline and hotel yet. So Cheapoair charged my credit card, give me booking number for the airline and hotel but didn't book with them. I told her that this is not a way to do business and I want cancel everything with a full refund. She said she will check with "billing" and came back to tell me that they will issue me a full refund. They issued three separate refunds, with the smallest amount first. $15 and $48.60 was issued the same day and $301.50 was issued 2 days after. I waited 3 weeks for the remaining balance of $694.48 but they never tissue it. The $694.48 went from being "in Process" in refund status to $0 in refund and processed. They lied stated that they will give me a full refund. So this company basically stole $694.48 from me for a service that I will not be getting. I would advise anyone not to do business with this company.

Tip for consumers:
Do not use them. Save your self the headache and book directly with the airline or hotel.

* CheapOair.ca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user elenar6
Canada
2 reviews
1 helpful vote
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March 30th, 2015

I use all the time cheapoair.com for good prices and I am so pleased. Thanks

Thumbnail of user mariam228
Canada
1 review
0 helpful votes
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February 19th, 2016

I always buy my tickets online with CheapOair.ca they have good specials and good service.

Thumbnail of user annad72
Canada
1 review
0 helpful votes
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June 11th, 2016

CheapOair was easy to use and had great prices. I would definitely use them again!

Thumbnail of user ramonam4
Canada
3 reviews
1 helpful vote
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January 28th, 2016

Cheapoair prices always seem to keep my accounts in the black and never the red.

Thumbnail of user suzanneb19
Canada
1 review
0 helpful votes
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December 23rd, 2014

Cheapoair found the best price for me, saved me time searching, and was super easy.

Value
Thumbnail of user deniseh20
Canada
1 review
0 helpful votes
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February 5th, 2015

Cheap O air got me the best price and send me reminder of my flight

Thumbnail of user ashrafw
Canada
1 review
0 helpful votes
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December 8th, 2014

Best price best follow up best service best company is Cheapoair

Service
Value
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Thumbnail of user oleksandrv
Canada
1 review
0 helpful votes
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December 19th, 2014

I did not have any problem with booking my tickets for 6 person. Thanks so mush

Service
Value
Shipping
Returns
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Thumbnail of user georgiar74
Canada
1 review
2 helpful votes
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August 8th, 2020

I bought a return ticket for my mother last year, she came to Canada in November and was planning to go back to Romania in April 2020. Due to covid-19, I cancelled the flight when I heard that Edmonton international airport was closing. On Jun 23,2020 I received an email from Cheapoair stating:

"You have a credit of $689.46, valid only for flying on KLM, only. You will have to call us and get the tickets reissued on/before 6/30/2021 in order to utilize your credit and your travel must be completed by 6/30/2021".

I tried to book a one way flight to send my mother back to Romania. I got in touch with 4 different agents through Cheapoair online chat. They asked me to pay between $650 and $1000 difference for a ticket whose price was about 1050 on their website and other websites including KLM. I asked them why would I have to pay so much as ignoring the "credit" it would be much cheaper. They kept telling me that my ticket is "discounted" without explaining anything else. However, they said I could book the flight using the "credit" through KLM directly. Yesterday I approached KLM on their facebook page and I told I was having a "credit of $689.46". KLM said to me:

"If the travel voucher was issued by us, you may use it to book new flights with us, Air France, Delta Airlines, Virgin Atlantic, and Kenya Airways. The validity of our vouchers has also been extended until 31 December 2021. You would also have been issued a voucher number. We did not find one issued in your name.
We also do not just advise clients that the have received a "credit of $xxx. Xx, valid only for flying on KLM, only" This may be an internal policy of your travel agency. We therefore advise you to contact your travel agent and seek clarification from them."

I got in touch again with Cheapoair and after going in circles and "apologizing for any inconvenience" they finally sent me a "Refund confirmation" such as "Please note that funds can take 1 to 2 billing cycles to show up in your account depending on your bank or credit card company."

This proves that Cheapoair was holding my money, trying to fool me to buy an overpriced flight ticket! Now I am curious to see if they will ever refund me, otherwise I will go to BBB. However, after buying plane tickets for my mom who is been coming to Canada every 6 months over the last 11 years, I am done dealing with Cheapoair.ca. I have just bought the return ticket now directly through KLM website and I am very happy with the deal! Learned my lesson in an "expensive" hard way!

Thumbnail of user bonniel40
Canada
1 review
0 helpful votes
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August 13th, 2016

Booked online. No problems. I got the flight I needed at a reasonable price.

Thumbnail of user arturi
Canada
1 review
0 helpful votes
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December 7th, 2014

Provides good comparison of prices and easy interface. Overall, good experience using the site.

Service
Value
Quality
Thumbnail of user kamrudinh
Canada
1 review
0 helpful votes
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May 2nd, 2017

WAS GOOD TRIP AND WAS ENJOI I WILL TRAWILL AGEN ON THAT ALL GOOD SERVICE AND GOOD REJALT COME UP I THING ONLY THE FOOD LIKE SNKE LITEL MORE IF YOU CAN DO THAT

Thumbnail of user debbied41
Canada
1 review
0 helpful votes
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November 15th, 2015

It was easy to book my trip and had a wonderful time!
The flights were great and on time!

Thumbnail of user robertom40
Canada
1 review
0 helpful votes
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January 1st, 2017

I would recommend using this site to all my friends. Easy to use and cheaper than any other site.

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CustomerService C.

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