• CheapOair.ca

CheapOair.ca

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Overview

CheapOair.ca has a rating of 3.1 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 19th among Plane Tickets sites.

Positive reviews (last 12 months): 0%
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How would you rate CheapOair.ca?
Top Positive Review

“Most excellent of all online travel sites!”

Pamela S.
4/9/15

I've been booking online for over 15 years and CheapO Air is by far the most affordable, reliable service I've found. They don't mess with your reservations once they're confirmed. No hidden costs. Its awesome!

Top Critical Review

“Don't get fooled by the name of this company”

Chanti C.
2/23/24

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys! I didn't even want to give them 1 star

Reviews (754)

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customer service (88) cheapo air (23) book flights (30)
Thumbnail of user oniyidef1
Canada
1 review
0 helpful votes
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March 13th, 2015

I have been using Cheapoair for a few years now and they have been my most reliable travel planner so far, using Cheapoair online is the most easy thing to do and even more comfortable speaking with an agent on the phone. I am always comfortable I get the best deal on my travels and also comfortable that there will never be any disappointment

Thumbnail of user franciscad
Canada
5 reviews
0 helpful votes
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March 19th, 2015

I had been subscribed and had been booking on line with CheapOair.com and CheapOair.ca for many years and so far never had a problem.
On my last booking for May 2015 to Asia travel, I experienced a computer issue but your staff phoned me right away in seconds and was able to resolved it.
That was a good peace of mind and now had been telling my family and friends about my positive experiences with your company.

Tip for consumers:
Web site is very reliable and the staff and service.

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Thumbnail of user naomiq6
Canada
1 review
5 helpful votes
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April 16th, 2021

Its about time for the Canadian Mounties to investigate the business of these suspicious companies In Canada. They are thieves and twist people's words and situation to take money un lawfully from Canadian consumers. I am not able to get a refund for a ticket I paid even I paid insurance for the ticket in case of cancellation.

Royal Canadian police, Canadian consumers are hurting and there is no way to fight these thieves. These companies is another scam that Canadians face every day.

Naomi Quinlan

Tip for consumers:
Stay away from Cheapoair, they are thieves

Products used:
Ticket

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Thumbnail of user robertk81
Canada
1 review
1 helpful vote
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November 24th, 2014

When the original airline changed their flights and those were no longer suitable for our needs we had no success in dealing with that airline's staff so we phoned CheapOair again and a most courteous person made all the necessary changes for us, got us a refund and flights on another airline.

Thumbnail of user anar25
Canada
7 reviews
0 helpful votes
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February 3rd, 2015

Hi my name is Ana Rodrigues and I'm so glad i found CheapOair. I book airline tickets for my brother-in-law at least 4 to 5 times a year. I just wanted to let you know that i can finally say he saved a bundle of money booking with your Comany, and it was so easy. I will also be booking with you this summer in a group of 10 to 12 people. I will tell my friends about your services. Again i would love to thank u.

Yours Truly,

Ana Rodrigues

Tip for consumers:
You will not be disappointed.

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Thumbnail of user patriciap330
California
2 reviews
3 helpful votes
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January 3rd, 2019

I foolishly booked airline tickets with cheapoair, assuming they bought blocks of tickets early and sold them at a discount. I just checked flight prices for my flight - directly with United airlines and it is $170 cheaper for each of us just for the flight. The company added an additional $80 fee for booking the flight for us. Do not use this company! Book your flights directly with the airline. I am not looking for a refund. I foolishly approved this without doing my own research. I just wanted to warn others of this scam business. I have included copies of my cheapoair booking below and screenshots taken from United Airlies booking site today.

Thumbnail of user shaquallep
Florida
1 review
1 helpful vote
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June 25th, 2017

It's been very good in helping me find the lowest and best fares. Being a college student especially I can't afford to do anything too expensive. Also in a time of family emergency, I was able to change my ticket date to a time period where I was able to be with my sick family member before they passed away. A heart felt review and a heart felt thank you, will be sure to use Cheapoair in the future.

Thumbnail of user mircead1
Florida
1 review
2 helpful votes
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September 22nd, 2018

This company is a scam! They hide their fees in the price so you do not notice that they charge you 80$ per transaction. There is no cheaper price for the air ticket... you can get the same ticket at the same price or cheaper from the airline web page or any other honest site.
They do not send you an invoice specifically so you do not notice the hidden 80$ charge (it is included in "taxes and fees")
Of course, customer service is in India... enough said...

Tip for consumers:
Do not use this site.... you will be scammed.

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Thumbnail of user sanaza
Canada
2 reviews
2 helpful votes
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March 12th, 2015

Its been years that my husband and I are purchasing our tickets for domestics and international flights from CheapOair. We are always happy with the tickets we get never had issue, the only thing is when we get our visa bill there is always a separate charge which i have to call and get the agent to refund back! In 2014 we purchased 7 or 8 tickets and 2015 2 tickets already!

Tip for consumers:
this is a great website to use to find cheap tickets with lots of options on different airlines!

Service
Thumbnail of user dennisb68
Canada
3 reviews
1 helpful vote
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April 8th, 2015

CheapOair when contacted were sensitive to our needs as seniors and went that further step to accommodate our comfort needs on a very long flight from Toronto to Bangkok return.
To top it all, they had a very competitive price. We hope that our family will have the same experience; best price and sensitivity to a travelers needs. This time Toronto to Saigon; later in the year.

Thumbnail of user annamariam
Canada
1 review
1 helpful vote
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November 15th, 2012

Being an inexperienced traveller, I found it great to be able to search for the right flight details and that we could book it with a live agent by telephone. It was all well done. The flights all connected well without a hitch and the staff were really positive and friendly on the planes, etc. Great.

Thumbnail of user petes17
Canada
1 review
2 helpful votes
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October 18th, 2012

I used Cheapoair to book a flight within Europe. I was using another website with whom I had had good results booking flights from the UK. Cheapoair's name came up and their price and flight flexibility results were the best I found. Their webpages are uncluttered and streamlined as are the confirmations. Seat selection and printing my confirmation were easily performed and printing the confirmation did not drain my printer of it's ink supply, just 1-1/2 pages and no big coloured banners. I appreciate that. The price quoted included all taxes and airport fees and there were no extras charged on my credit card. Keep up the good work.

Thumbnail of user charlottew13
Canada
1 review
0 helpful votes
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April 15th, 2015

I was somewhat skeptical at first of the significantly cheaper price offered by CheapOair for my Cathay Pacific flight. I proceeded with the transaction and was very pleased with the customer service offered.
I received a call from CheapOair ensuring that my credit card transaction was authorized. I received a second call upon my arrival home to make sure everything was satisfactory. I will definitely use their services in the future!

Thumbnail of user ruths63
Canada
2 reviews
2 helpful votes
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October 11th, 2016

I have planed to book an oversee flight 6 month in advance. At first, prices with the airline website where the same as Cheapoair. But 3 months before travels, the airline changed prices upwards. Cheapoair was unchanged for some more days and I failed to lock in on time. When eventually Cheapoair also raised their prices I phoned Cheapoair in a panic. I had asked the agent. If he was willing to price match the posting of an other discount website. He was asking me, to return to the competitor's website and clarify the price, while he was patiently waiting on hold. My search was not successful. Clearly nobody was able to give me the price I had seen 6 month ago but the agent was able to meet me halfway between the new and expired postings. What surprised me most, was the professional attitude of the agent and the amount of patients he had showed.
Cheapo air will always be my first choice of shopping for my travels.

Tip for consumers:
The Cheapoair website is easy to navigate. But do not hesitate to phone in, the agents are very helpful and knowledgeable

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Thumbnail of user judithb14
Canada
1 review
1 helpful vote
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November 14th, 2014

The entire journey was wonderful. The airlines kept me informed, the res center, Avianca flight crew were the best. My experience in Ecuador... I can only say this is the country to visit. The people were hospitable and helpful. The food, the sites, mountains and jungle treks wonderful! I can hardly wait to return and am planning for September 2015.

Thumbnail of user sylvieb1
Canada
1 review
1 helpful vote
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October 14th, 2013

I book online when I called to add an infant they misspelled my name twice and added my baby as a floating baby so not assigned to any adult! They hung up on me so I called the airline companie who was kind enough to reassigned the floating baby to his mother! Will never use that site again. I will stick to redtag whom in 10 years of traveling never made a mistake or corrected it properly

Thumbnail of user richardd64
Canada
1 review
0 helpful votes
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March 26th, 2015

Booking our flight with CheapOair was efficient, quick and everything we needed for our flight.
We received exactly what we had seen on the Web site so their were no surprises when we arrived at the airport. Very glad we used CheapOair to start and finish out flights.

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Thumbnail of user robertw76
Utah
1 review
2 helpful votes
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December 4th, 2013

A highly deceptive operator. As I purchased a ticket on Cheapoair I was suddenly transferred to www.flighthub.com which displayed the receipt. The receipt displayed a charge of $19.99 for "Purch. Guarantee:" What? I enter into a contract with Cheapoair and flighthub.com appears out of nowhere to guarantee the purchase for $19.99. Flighthub is in Ontario, Canada -- outside out country -- beyond our legal authorities. Very deceptive! Scam artists! I asked for a refund. They declined but offered credit for further services. Outrageous.

Thumbnail of user brians1337
Canada
2 reviews
8 helpful votes
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October 25th, 2020

Don't waste your time in booking with these people deal directly with airlines. After waiting 60 days for my refund I still had to deal with the carrier to get my money back. Horrible service. They wasted over 2 months of my time for nothing.

Thumbnail of user genevievem3
Canada
4 reviews
5 helpful votes
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February 12th, 2015

I have used CheapOair ever since I was first told about them, and when booking flights, it is easy and dependable.On line booking is easy and even speaking with the customer service is pleasureable. I had the experience of the agent making my first trip outside Canada easier on us. With not only the cost but some good advice on airports... putting us at ease. Thank you CheapOair... also I recommended you to two other travellers on our trip and happy to say they used your company also.

Tip for consumers:
Give CheapOair a chance you may be surprised

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Thumbnail of user thomasp273
New Zealand
1 review
4 helpful votes
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September 14th, 2018

When I booked Through Cheapoair for Ryan Air flights credit card details were passed on directly to Ryan Air. Cheapoair's booking software made me buy two tickets for the same trip. After conversations with Cheapoair and Ryanair no refund has been forthcoming after 4 months. What frustrated me most was that theyasked me to talk to Ryanair direct as they are the ones who charged me. But it was Cheapoair's booking software that made it happen. Till today no response.

Thumbnail of user sayanm1
Canada
1 review
0 helpful votes
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May 24th, 2017

I have been using this website for a while now. I can surely say it has the best flights available according to a customers requirements like pricing, dates choice of flights etc. It is also very easy to access. I have referred this website to many friends so that they get the best service. I will be using this website in the near future. Thanks

Thumbnail of user chrisl138
Canada
1 review
1 helpful vote
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February 15th, 2016

Booked with them for the second time in the last 4 months. No problem the first time as the service and billing was correct. Second time, well let's just say if I operated my own business like this I would be out of business. Was quoted a rate in Canadian dollars and quickly purchased the 4 seats as this was the best rate available on any website. Found out after my credit card statement came in they billed us in US dollars instead as quoted Canadian funds. Cheapoair also decided to add a service charge of $252 Canadian dollars to this transaction. Spent close to 30 minutes on the phone talking to 3 agents up the line. Finally got the service charge refunded but they could not do anything about the US dollars billed versus Canadian dollar quote. The agent said time and time again we booked with the US website and not the Canadian site. We booked on the Canadian site. Last time I use Cheapoair for travel, hotel and car rental. Stay away from this discount travel web site.

Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Chris, our apologies for the error, and I do see that we have made it right by refunding you, in which you accepted the refund.

Thumbnail of user victoiren
Canada
1 review
1 helpful vote
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January 29th, 2016

Nobody ever recommended CheapOair to me. I found a cheap ticket on this site the first time ever and have saved it as my first reference point when i need to buy a ticket. I have bought tickets on this site on several occasions and i guess it is because i always felt on something cheaper than what i got on other sites for the same flight. Of course if i am not lucky to fall on a cheap ticket, i will not buy it here.

Thumbnail of user brendaa5
Canada
1 review
1 helpful vote
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January 18th, 2013

I recently traveled with cheapoair and my experience was a positive one. I will book with them again. I also indicated this to Karen during a follow-up telephone interview about my experience. I think it's great that they followed-up with a phone call, that indicates caring for their customers. Way to go!

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CustomerService C.

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