• CheapOair.ca

CheapOair.ca

Write a Review

Overview

CheapOair.ca has a rating of 3.1 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 19th among Plane Tickets sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
24
See all photos
How would you rate CheapOair.ca?
Top Positive Review

“Most excellent of all online travel sites!”

Pamela S.
4/9/15

I've been booking online for over 15 years and CheapO Air is by far the most affordable, reliable service I've found. They don't mess with your reservations once they're confirmed. No hidden costs. Its awesome!

Top Critical Review

“Don't get fooled by the name of this company”

Chanti C.
2/23/24

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys! I didn't even want to give them 1 star

Reviews (754)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (88) cheapo air (23) book flights (30)
Thumbnail of user trevorw5
Canada
1 review
1 helpful vote
  • Send Message
July 12th, 2013

I had occasion to fly to Florida in order to holiday with my aging parents. In my search for cheap flights, I happened upon CheapoAir after a few other sites and lo and behold, this was the best deal going.
Everything went as planned according to the itinerary, and I will recommend CheapoAir to friends and family from now on.

Thumbnail of user kevinr59
Canada
1 review
0 helpful votes
  • Send Message
April 10th, 2015

I checked out CheapOair.ca knowing that I would find the best price on my flight... and I did. Also what I expected is a discount type of no frills flight where everything was at an extra cost but it WASN'T!. I didn't expect such an great flight with meals... drinks... free headphones for the included movie. Everything was awesome. The only thing cheaper was was the price tag.

Thumbnail of user njoannec
Canada
1 review
4 helpful votes
  • Send Message
June 30th, 2016

I'm 68 and fly at least once a year, either overseas to see my older daughter and family or to the USA to visit my youngest and her family. I usually book through another travel firm but when I proceeded to make arrangements for this last trip I noticed that I could stopover in Iceland, there and back instead of a European airport. Iceland was on my bucket list and the price was right! On the way back I was also able to arrange a 12 hour stopover. It was at night but at this time of year it is the land of the midnight sun. What a fun adventure.

Thumbnail of user subirb
California
1 review
0 helpful votes
  • Send Message
January 15th, 2015

Cheapoair ensures the best deal for flights in terms of airfare and the flight schedules. I always take pride in saving money while making any purchase (including air tickets). Cheapoair gives me the best value for my air travel across North America. Thanks CheapoAir.

Tip for consumers:
Using Cheapoair would save your time for finding the best deal for the air fare. Specially, if you book the tickets little ahead of time, you can save significantly on your ticket price.

Service
Value
Returns
Quality
Thumbnail of user danielm189
Canada
1 review
1 helpful vote
  • Send Message
October 22nd, 2015

I was a bit nervous when booking through the site because I have never heard of the site before, but after my flight and everything. I felt very comfortable, will book again and recommend to family and friends

Thumbnail of user lornas3
Canada
2 reviews
0 helpful votes
  • Send Message
March 15th, 2015

Our trip was booked through Cheapoair and we had a great experience. The booking of our flights online was easy and convenient without problems or delays. Lots of choices of times and airlines.
We would definitely book this way again, and I would recommend family and friends to do the same.

Service
Value
Shipping
Returns
Quality
Thumbnail of user asima13
New Hampshire
1 review
0 helpful votes
  • Send Message
July 23rd, 2016

I have been using Cheapoair for many years and I can safely say that they have the best prices and a good database of airlines. They have equally good customer service, reps who will go the extra mile to make sure I get the connections I want that fits my budget.

Thumbnail of user brianm239
Canada
1 review
0 helpful votes
  • Send Message
October 15th, 2016

I've used a lot of booking sites for flights over the years but this is honestly the best service I have ever gotten. Their site is easy to use and I got the best results and the easiest flight booking. I will be using them for every booking from now on.

Thumbnail of user rebecca.cunha2
Canada
1 review
2 helpful votes
  • Send Message
April 29th, 2023

Customer Service will tell you one thing and will transfer you around from agent to agent and disconnect your calls. They will go to great lengths to try and NOT give you your refund or airline credit.

Tip for consumers:
I WANT MY REFUND

Products used:
Airline ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user renatab7
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2016

CheapOair has the worst costumer service, that I have experienced.
I booked a hotel reservation on line and today I was trying to call the number provided on my receipt, to cancel the reservation. They are eager to help if it is a reservation, but soon as they hear the word cancellation, they transfer your call for ever from one representative to another. It has been for over 1.5 H and I still haven't spoken to the "hotel team" to cancel. It makes me feel, that there is a scheme going on...

Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Renata, sorry to hear of your recent experience calling into the office. We have prompts that you need to select when you call into the office, you had been selecting the wrong departments, therefore it was necessary to transfer you to the department that could best handle your cancellation request. I do see that you did get in touch with our hotel team, and the hotel did get canceled for you.

Thumbnail of user tt267
New Zealand
1 review
0 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

Very very poor services for my flight bookings in 2019 / 2020. Unable to resolve the issue when the airline cancelled one of the flights. Unable to provide alternative for cancelled flight to my main destination plus no offer to refund that sector of the booking.

Products used:
Bought international flight tickets and paying extra for cancelled flight sector.

* CheapOair.ca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user hillaryb8
Canada
1 review
1 helpful vote
  • Send Message
October 15th, 2015

CheapOair was a very user-friendly booking website that I would recommend to anybody. The prices are reasonable as well. I was having difficulty with the booking process and once I got in contact with a phone representative, he was able to put me back on track! Thanks CheapOair for assisting me in my holiday process!

Thumbnail of user martao1
Canada
1 review
0 helpful votes
  • Send Message
June 16th, 2016

I was booking a complicated itinerary trip 3 weeks before my departure. My major consideration was the price, I was ready to wait for a longer time for a connection flight as long as I would get a good deal. After comparing multiple booking services CheapOair was my top choice - easy to use and lowest price =) Clear winner.

Thumbnail of user oniyidef
Canada
1 review
0 helpful votes
  • Send Message
December 17th, 2014

Cheapoair has become my most reliable trip planner for my business, I am always guaranteed a very highly competitive rate on my airfare as they help to secure the best deal for me at all times. I have been a customer for about 5yrs now and I have had no issues whatsoever since I started using their services. Their app on my phone has been a companion for me and even if I choose to talk to someone at their call centre, it has also been a pleasant experience with them.

Service
Value
Quality
Thumbnail of user jaeheek
Canada
1 review
5 helpful votes
  • Send Message
May 11th, 2015

Frankly, I am a really price-sensitive customer. Then, I always search my flight schedules with a price comparison between a number of famous online travel agencies. I usually compare the prices of five to ten agencies and I see that the CheapOair.ca ALWAYS offers me the cheapest flight. I think the agency has the largest flight network, then they could offer me the best price guaranteed for last seven years.

Even not like other agencies which take a long time to change a flight schedule, I had a great experience of flight cancellations with the agency. I could change my flight in anytime, anywhere with a simple chat of CheapOair.ca

Service
Value
Shipping
Returns
Quality
Thumbnail of user gurpinderh
Canada
1 review
1 helpful vote
  • Send Message
February 23rd, 2023
Verified purchase

I cancelled the ticket booked for my mom from India to Vancouver,I payed penalty for cancellation about US$250 over it,they didn't give me refund of $ 946.30 back but said my money is kept as E-credits by their company and can be used by end of this year by Dec 2022 and when I called them in December to book the ticket and to use my E credits,they said my E credits got expired in August 2022,,and refused to book my ticket with my E-credits This way they exploited me and harassed me like that. They never give the refund back and make excuses and exploit their clients.I have proof of that with emails

Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Our apologies for the inconvenience, we will contact you for further assistance.

Thumbnail of user richardl131
Canada
1 review
0 helpful votes
  • Send Message
July 28th, 2016

I was flying to do volunteer work for an organization with a limited travel budget. Cheap O made it possible for me to fly within their budget - which made me working for free appear even more generous.

Thumbnail of user sandips1
Ohio
5 reviews
0 helpful votes
  • Send Message
March 19th, 2015

Great website, easy to look around, and offers best prices among the competition. Even I contacted their customer service and their helps were above and beyond. Great rep, I strongly suggest someone looking forward to book tickets.

Tip for consumers:
Toronto - Delhi - Ahmedabad & Return after 6 weeks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user malakehs1
Canada
1 review
0 helpful votes
  • Send Message
July 24th, 2016

A friend of mine recommended cheapoair to me as a cheapest flight you could find online and after I experienced it, that would be easy to claim that the name is true! The cheapest flight when you need to book it so fast is right here! Check cheapoair out :)

Thumbnail of user olivers46
Canada
1 review
0 helpful votes
  • Send Message
December 29th, 2016

I love to travel all over the world and I am always looking for a good cheap flight. I have searched dozens of websites and always find the best flights on cheapoair. I don't even bother checking other sites anymore. I go right to cheapoair.

Thumbnail of user parthp
Canada
1 review
0 helpful votes
  • Send Message
April 3rd, 2015

I am writing this to express my satisfaction with CheapOair’s company and services. Because of the excellent, kind and prompt customer service provided by your agent, I purchased airline tickets from you both last year and this year. Your customer service agent was terrific – she exemplifies what customer service should be! She responded promptly, courteously and she delivered what she promised! She went beyond to help me and she was always very professional and polite.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jnellp
Canada
1 review
0 helpful votes
  • Send Message
August 13th, 2016

They actually answer their contact number and were very good at fixing my error. I didn't realize that the flight I chose was a different date than the one I wanted. I got my confirmation and realized right away it was wrong so phoned their help number. They were very good about it and changed it to the date I actually required.

Thumbnail of user janpenp
Canada
1 review
1 helpful vote
  • Send Message
March 25th, 2015

I bought international flight tickets less than 10 hrs ago and found cheaper prices (over $200) on the same site, same dates of travel, and almost same itenerary. Call right away for cancellation, being told from customer service that cannot cancel as it is over 4 hrs after booking for Canadian cheapoair site, will not refund the differenc.
What a rip off! Will never buy or recommend friends/families to buy from this site ever!

Thumbnail of user devarshid
Canada
1 review
0 helpful votes
  • Send Message
October 21st, 2016

I had referred lot of friends and family members to book tickets from Cheapoair. But this time I had very bad experience with Cheapoair. I was trying to book ticket online and it was keep showing price has been changed or ticket doesn't exist. But on website it was showing ticket available for booking. When I called customer service and they were also getting same problem and they suggested to book other flight and I agreed on it. When I got the email for ticket, it was completely different flight. I had to call customer care again to cancel the ticket and they said it will take 10 business days to get back the money in my credit card. I had wasted 1 day for calling back and forth to customer care. There were no courtesy to retain the customer. They simply said you will get money in 10 business days and I can't help you about the trouble you faced. They were very rough in talking. I am very disappointed this time with Cheapoair service.

Thumbnail of user dianal27
Canada
1 review
0 helpful votes
  • Send Message
October 16th, 2015

We booked with CheapOair for our trip to Europe. There was a bit of difficulty at the beginning when the representative spelled one of the names wrong, but it was corrected very quickly. We had a great trip, and the reservations with the airline were great as well. It was great dealing with CheapOair, and we will definitely use the service again.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user dejaht1
CustomerService C.

How do I know I can trust these reviews about CheapOair.ca?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CheapOair.ca?