• CheapOair.ca

CheapOair.ca

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Overview

CheapOair.ca has a rating of 3.1 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 19th among Plane Tickets sites.

Positive reviews (last 12 months): 0%
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Top Positive Review

“Most excellent of all online travel sites!”

Pamela S.
4/9/15

I've been booking online for over 15 years and CheapO Air is by far the most affordable, reliable service I've found. They don't mess with your reservations once they're confirmed. No hidden costs. Its awesome!

Top Critical Review

“Don't get fooled by the name of this company”

Chanti C.
2/23/24

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys! I didn't even want to give them 1 star

Reviews (754)

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customer service (88) cheapo air (23) book flights (30)
Thumbnail of user devarshid
Canada
1 review
0 helpful votes
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October 21st, 2016

I had referred lot of friends and family members to book tickets from Cheapoair. But this time I had very bad experience with Cheapoair. I was trying to book ticket online and it was keep showing price has been changed or ticket doesn't exist. But on website it was showing ticket available for booking. When I called customer service and they were also getting same problem and they suggested to book other flight and I agreed on it. When I got the email for ticket, it was completely different flight. I had to call customer care again to cancel the ticket and they said it will take 10 business days to get back the money in my credit card. I had wasted 1 day for calling back and forth to customer care. There were no courtesy to retain the customer. They simply said you will get money in 10 business days and I can't help you about the trouble you faced. They were very rough in talking. I am very disappointed this time with Cheapoair service.

Thumbnail of user atulp
Canada
1 review
0 helpful votes
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May 7th, 2015

I searched almost 10 different sites for my round trip flight booking Toronto- Mumbai- Toronto last winter. After closely analyzing every itinerary and its price, I found the best deal on CheapOair.ca. It offered me shortest travel and layover time, with suitable departure time at lowest price among all online travel agencies.

Thumbnail of user patt251
Canada
2 reviews
1 helpful vote
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November 26th, 2014

Cheapo Air were the best prices for 9 family members plus one 6 month infant. We went from
Victoria to Palm Springs return. Everything went very smoothly, and we definitely would use
Cheapo Air again! P THOMAS

Thumbnail of user francisf5
Canada
1 review
0 helpful votes
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March 4th, 2015

I could not have wished to deal with friendlier and more pleasant agents than those of CheapOAir. I certainly look forward to dealing, and booking more flights, with CheapOair in the not too distant future. Thank you for your nicety and patience.

Tip for consumers:
Don't be fooled by the name. The quoted fares are very competitive and even better than other airlines. Surprise yourself.

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Thumbnail of user hollisc11
Canada
1 review
1 helpful vote
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November 15th, 2014

I have been using Cheapoair for the past two years and the quality of service has been fantastic! My daughter is attending university in the USA and we book all her flights through Cheapoair! The other day we had a change in flight schedule which we were not pleased about and a Cheapoair representative took care of the issue and within 10 minutes everything was taken care of... great costumer service!

Thumbnail of user angelar1487
Canada
0 reviews
0 helpful votes
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December 29th, 2021
Verified purchase

Please do not buy tickets through this page, they are not responsible for changes due to Covid. We bought some tickets going and back for our vacations from Canada to Italy; before traveling we called to confirm the requirements and they told us that there was no problem, however, when we returned they did not let us take the flight because we had transit in the US and they did not allow entry of people who came from Europe, so we had to buy other super expensive tickets for an airline that traveled directly to Canada. After two months of complaints, Cheapoair's response is that they are responsible to us for these changes.

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Thumbnail of user anmols1
Canada
1 review
3 helpful votes
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February 9th, 2018

Worst service ever. I booked a flight with them and have the so called"price match promise " When I called to match the price the rep told me would you be paying extra if the price goes up. Is that the price match promise is?! Not getting tickets from them anymore

Thumbnail of user cherylc40
Canada
1 review
1 helpful vote
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October 5th, 2015

We booked a flight from London to Canada for our daughter so she could come home for a visit. She had a trouble free exsperience from the time of booking which was fast and easy until she arrived at our door step. We chose Air Canada and her exsperience with the flight crews on all flights was very pleasant. Will use cheapoair again, we have already booked our flights with them to visit London in the new year.

Thumbnail of user brentr21
Canada
1 review
0 helpful votes
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November 30th, 2016

I am very happy eith Cheapoair! My wife and 3 children live in the Philippines and i visit them regularly. Cheapoair allows me to visit them frequently and at an always affordable fare! Thanks so much!

Thumbnail of user joycec44
Canada
1 review
0 helpful votes
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July 21st, 2016

I compare couples of website for booking and find cheapoair.ca has the best price. Also it is very convenient when u search multi destination, and it suggest u cheaper price when there is flexible date :)

Thumbnail of user michelleo11
Canada
1 review
0 helpful votes
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April 20th, 2015

My first time to buy my ticket online from cheapOair and i got a really good deal.
I am recommending it to family and friends. My sister is going home next month and will get her ticket from your website.
It all went well

Thumbnail of user akashp45
Canada
1 review
1 helpful vote
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April 9th, 2023

I booked ticket during second wave of covid from canada to india (round trip), dates were changing due to travel ban, and those rip offs were charging 250$ to change date of canceled flight - that service was provided free by airlines, they eat all money from my canceled return flight as well.

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Thumbnail of user ashmis
Canada
1 review
0 helpful votes
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March 12th, 2015

I was all the way in Guyana, South America, and i decided to changed my flight the last moment and i called the int. Toll free and immediately got help... i phone call drop and they were able to call me back right away... Thanks CheapOair.ca.

Tip for consumers:
So easy to choose your flight,hotel and rental,and customer service 100% guaranteed.

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Thumbnail of user dinalip
Canada
1 review
0 helpful votes
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May 20th, 2017

Excellent. Had no problem for the past 5 years that I have been buying tickets from chepoair. I have recommended the site to so many people as lot of them still are scared to purchase online tickets..

Thumbnail of user mariev81
Canada
1 review
1 helpful vote
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August 3rd, 2020

Cheapoair does not respond, communicate or provide service
My flight # ******* was April 1st and canceled with air transat due to COVID. No communication from cheapoair since. I call in all the numbers he posts. I send emails, I have no response. I use the chat service with the robot which me in an indefinite wait, without result. In addition, when I wanted to fill out the online form, it says that my flight has expired. He finally sends me a link that does not work to speak to an agent. For air transat, the cheapoair agency must either reimburse me or change the date of the flight. I don't know which saint to speak to. It is a scam or what. If you are also a victim, think about a collective complaint

Thumbnail of user neilm35
Canada
1 review
0 helpful votes
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April 24th, 2015

Everything went well from the online booking to the flight experience. Flights were available as specified and there were good savings versus other offers for the flight costs. I used Cheap-o-Air to fly from Hong Kong to Sri Lanka and back.

Thumbnail of user jaswinders1
Canada
1 review
0 helpful votes
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May 4th, 2015

I was able to purchase my ticket at a great price. The process was very easy and hassle free. Representative answered my questions over the phone after the reservation. I am extremely satisfied with the service. I will definitely use it again and recommend it to my friends.

Thumbnail of user tarjaj
Canada
1 review
0 helpful votes
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November 27th, 2015

We have used cheapoair many times, in fact we call ourselves the el cheapofamily. Unlike other sites such as flight hub, it gives the price and our booking continues with that price. Other sites give a good price, then midway thru the booking, the price changes, always an increase, saying the seats are available but at a higher price. This is not the case with cheapoair, so we will continue to use your site. Thank you for hasselfree bookings.

Thumbnail of user ms182
Canada
1 review
0 helpful votes
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April 16th, 2015

My family and I travel a lot. I compare various sites to get a good fare. I always find myself going back to CheapOair. They somehow have good deals. I have booked tickets online as well as over the phone. The staff, when I used the phone, were very friendly and helpful.

Thumbnail of user ashwanik
Canada
1 review
0 helpful votes
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March 11th, 2015

I got a good deal on my ticket. The best experience was when i could not catch my connecting flight due to delay in my first flight. 2nd airline was different from first and said I have to pay 650$ for next day flight. I got on phone with cheapoair and the officer guided me through patiently, and also kept on talking internally with the airline office also - end result was i saved 650$ additional charge.

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Thumbnail of user kci10
Canada
2 reviews
0 helpful votes
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December 30th, 2023

Hi, just call me KC. Today is my flight and I am still in the airport. We came early to check in and the lady in the front desk in Canada jetlines said that the flight was 1040am instead of 130pm that cheapOair keeps on insisting. I called them and chatted with them. And still giving me the same flight information. They havent send me an email regarding the chnages in booking/flight. They are very slow in attending the issues. I already booked everything and I asked them to refund as this is their fault. Very poor customer service. Instead of having a good vacation, it ruined our holidays. This is very frustrating and stressful. I would rather pay a little more than experience this kind of stress.

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Thumbnail of user miriams13
Canada
2 reviews
1 helpful vote
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August 5th, 2016

I booked with Cheapo to Greece- it was a very comfortable flight going and returning home to Canada- food was good - hostesses were very nice and helpful - pleasant. I will fly with Cheapo whenever possible- price also great

Thumbnail of user felecial2
Canada
1 review
6 helpful votes
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May 30th, 2017

Aware that i will be leaving 3 weeks for my vacation. So they can make the change before i leave. I was ensure that the change will be made closer to my brother trip. They never made any change he had to buy new ticket. They give me the run around the whole time. I was so sad, so heart broken i lost $1800 from my pocket. I was on maternity. All my money i save to go see my family lost. I hope Cheapoair feel the lost like i did. I will never use there service ever again. I had recommended so many people over the last 9 years i was a customer with CheapOair. Such a wast of my money.

Thumbnail of user shanec232
Canada
1 review
1 helpful vote
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December 6th, 2021

Had flights cancelled due to Covid, where I was declined a refund and eventually offered a credit. It took 17 months for this to come through, after being told I would receive a refund initially by them. Went to rebook flights which were showing on their website as approximately $200 less than the credit I finally got, then got told it would cost me extra and after me questioning the price they kept lowering it, eventually leaving me to pay $160 on top of my credit for some reason (Not sure why it's 360 more), and they promised seats at the front of the plane which got assigned at the time of booking. Checked my flights today and the seats are unassigned all together.
Be very very cautious using this company, they are scam artists and are out to charge you for anything and everything they can. Customer service is horrible at best and you're better off booking with the Airline directly so you won't runaround.

Tip for consumers:
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Thumbnail of user johnh559
Canada
1 review
0 helpful votes
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July 23rd, 2016

I booked a return flight Boston/Bermuda for my wife and me and couldn't believe how much we saved! The on-line process was very user-friendly (I am not adept at this!) and we had a wonderful week. I highly recommend Cheapoair!

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