• CheapOair.ca

CheapOair.ca

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Overview

CheapOair.ca has a rating of 3.1 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 19th among Plane Tickets sites.

Positive reviews (last 12 months): 0%
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How would you rate CheapOair.ca?
Top Positive Review

“Most excellent of all online travel sites!”

Pamela S.
4/9/15

I've been booking online for over 15 years and CheapO Air is by far the most affordable, reliable service I've found. They don't mess with your reservations once they're confirmed. No hidden costs. Its awesome!

Top Critical Review

“Don't get fooled by the name of this company”

Chanti C.
2/23/24

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys! I didn't even want to give them 1 star

Reviews (754)

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Reviews that mention popular keywords

customer service (88) cheapo air (23) book flights (30)
Thumbnail of user norbertb19
Canada
1 review
1 helpful vote
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November 14th, 2014

I needed open jaw tickets for my cruise to the Orient, I was quickly provided with alternative routes and prices, which I was able to book on line. The itinary was good and there were no suprises, Thanks

Thumbnail of user sheilap27
Canada
1 review
5 helpful votes
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December 1st, 2016

I last used CheapoAir to book a flight from Edmonton, Canada to Sydney, Australia. They had the best prices, and a very nice flight path through Vancouver and Auckland with Air New Zealand that didn't have any very long layovers. There were a good number of flight options to choose from. Booking was pretty seamless, and allowed a booking number with Air NZ that allowed me to go on and change seat bookings (with 3rd-party booking sites, you're not *always* able to change details like that directly through the airline).

All in all, I had a good experience with this site and would use them again.

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Thumbnail of user gyoojunl
Canada
1 review
0 helpful votes
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December 29th, 2014

I made a mistake in booking for my return flight.
But in the process, as I tried to change my flight, I felt really frustrated because it was not a win-win situation but totally lose-lose for both of you and me.
I checked the AirCanada price for my return flight and checked your fixing price which include service charge and difference between old ticket and new one. The result was your fixing price was more expensive for $100 than the new ticket price from Air Canada even though it was about $200 dollars expensive than ususal price as this was a last minute purachase. (If my memory serves right, your price was $570+ and Air Canada one was $430.) So, I gave up the return ticket I had bought from you and made new reservation from Air Canada. You may have a decent price policy for the ticket change which provides at least the same price as Air Canada's last minute ticket purchase price. This will guarantee us win-win solution.

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Thumbnail of user brendab26
Australia
1 review
0 helpful votes
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February 7th, 2015

My experience with everyone at CheapOair that I have had contact with has been excellent. If United would not create such problems, I wouldn't need help from CheaoOair as often. United is not happy until their custommer is unhappy

Thumbnail of user brahac
Canada
1 review
0 helpful votes
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June 4th, 2016

Booked a flight for Fort Lauderdale from Montreal,
The times of the flights were changes twice but I loved that Cheapoair actually sent you an email to let you know and to see if it's ok with you. And wasn't expecting to receive a survey call which I was glad to answer, their customer service rep Zeida was really nice asking quick questions about my trip. Thanks Cheapoair I will book again with you soon!

Tip for consumers:
Easy and useful , great pricing too

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Thumbnail of user shrikantb
Canada
2 reviews
3 helpful votes
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December 17th, 2015

Hello Friends,

This website is not the one you should ever be visiting. You can see many reviews here itself. They sell you tickets and don't even mention if tickets are refundable/changeable. Not just that they book your tickets through places where you need visa and they don't inform you.

STAY AWAY FROM THIS WEBSITE. You might end up paying much more as I did.

Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Our website does advise in our terms and conditions that tickets are non refundable, and at times may not be changed. It was also displayed on the customer's confirmation page highlighted that your ticket is non refundable, and also displayed were 3 links to check for visa/passport requirements, which the customer over looked. For it takes you directly to a website that you input your citizenship, and type of passport your are holding and will advise what is needed for travel. Our apologies for the inconvenience he experienced, but we do provide all of the information he needed.

Thumbnail of user medhat.yasser1977
Canada
1 review
0 helpful votes
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September 29th, 2023

They can't help any way they did not try to solve my problem they did not try to help me to do a price match for my booking
Financing option did not work after you made payment with the financing option with them and affirm it will not work they will not send you the booking number and you need to wait to tell them to send you the booking confirmation if you try to call CheapOair to know when you will receive it they do not anything and they cannot keep the price for you if the price change tell they made the booking number and to cancel the payment you need to affirm

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Thumbnail of user alexandert153
Canada
1 review
1 helpful vote
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July 21st, 2021

I bought a flight ticket on CheapOair side.
According to the new COVID restrictions, I have to cancel it 10 days before the flight.
I contacted Baltic Air, they were agreed to provide a refund, but I have to it through CheapOair, because I got the ticket there. ChreapOair representative said, that no refund for the booking. I never will use this site in the future and let know about all my friends.

Products used:
Air ticket

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Thumbnail of user abel294
Canada
4 reviews
7 helpful votes
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June 20th, 2014

Booked a flight from Toronto to London. While I was booking, the price had gone up 300% of what it it should have been. Website says you can get a Price match refund for the difference if you call within 4h of booking. I called within 1h. Person I talked to would not give me the price match. They would only cancel and refund, minus $400 of the ticket cost. I have since rebooked with another agent, who said they would refund the additional $400, but I have my doubts as they would not give me any sort of written confirmation.

Update - I now have written confirmation that they will give me a full refund. Only time will tell if this will be reflected on my credit card statements.

Thumbnail of user amyn15
Texas
1 review
2 helpful votes
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May 9th, 2014

THE WORST EXPERIENCE... I have never felt so belittled by a customer service agent. I had call in to add two tickets to a ticket that I had already purchased. While trying to get a good deal the agent, I felt was constantly attacking me with "I am the best. That is why you come to me... and so on' Like I needed him and that I dont know what i am talking about. So after with much frustration at the tone of voice he was using against me I finally decided to pay for my ticket. Second Part of this horrid experience was that I accidentally gave them ONE wrong letter to the persons last name that i was buying the ticket for and they charged me $50 dollars. Moral of the story is that its not called CHEAP O AIR for nothing.

Thumbnail of user navdeepr
Canada
3 reviews
1 helpful vote
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May 14th, 2015

It was a very good deal we got from CheapOair during the Christmas Break when the prices were up and beyond our budget... Without this we would not have celebrated Christmas and the New Year with our rest of the Family... After booking the tickets through CheapOair. We jumped and flied to our Home Country...
So I call it FeetOair,,,!

Thumbnail of user jans66
Canada
1 review
0 helpful votes
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April 17th, 2015

On several occasions I managed to search, review and book our flights within 10 minutes and never experienced any website related discrepancies afterwards. What a convenience,

Thumbnail of user bobd126
Illinois
1 review
0 helpful votes
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March 3rd, 2017

Good service and price. Easy on line selections, which also provides flight options for cost review. Had follow up questions related to the trip that were answered in timely and professional manner

Thumbnail of user brandyh20
Canada
1 review
0 helpful votes
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May 15th, 2017

Cheapoair.ca is an effortless experience with friendly customer service who are always willing to help and generally offers great prices and flight times options.

Thumbnail of user manojm4
Canada
2 reviews
0 helpful votes
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December 23rd, 2014

I've used Cheapoair several times. The good thing about the site is that it has a solid customer service. Even they match price if you call in. No complaints so far. Would recommend to a friend.

Tip for consumers:
Call in if you want to customize your trip

Service
Value
Thumbnail of user marinas30
Canada
1 review
1 helpful vote
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June 19th, 2016

Even tho my booking process did not go as smoothly as I had hoped, CheapOair still made it all work out. They helped me book the flights I needed at a reasonable price.

Thumbnail of user anupama3
Canada
2 reviews
3 helpful votes
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April 19th, 2020

Never ever book from this website. I have wasted my hard earned money on them. They are not at all socially responsible.
Neither me nor I will let others buy tickets from these scammers.

Thumbnail of user sindyl
Florida
2 reviews
1 helpful vote
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January 22nd, 2015

Have used cheapoair a few times there prices are good booking is easy only fall back is the seats must be done by going to the carrier when you receive your conformation.

Tip for consumers:
remember to book with the air line soon as you get your confirmation number. most air lines over sell leaving you with out a seat.

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Value
Thumbnail of user osamaa6
Canada
1 review
0 helpful votes
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May 1st, 2015

Cheapo-air usually provides the cheapest prices for airline tickets, but you need to be careful when trying to change it... you must do ti before 24 hours are over... or else

Thumbnail of user melaniee151
Canada
1 review
0 helpful votes
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April 21st, 2022

I have been trying to cancel a flight for TWO days. ON hold for hours, dropped calls, switching from one department to another. Most frustrating experience with any company ever!

Thumbnail of user manthans
Canada
1 review
0 helpful votes
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September 7th, 2016

Customer service was upto mark. They were suppose to refund me after 2 months. I got continuous email about refund. Overall good experience, wont hesitate to book flights with cheapoair.

Thumbnail of user tyreel6
Canada
1 review
0 helpful votes
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December 21st, 2014

I like using Cheapoair because its very easy to find the cheapest flights available. Staff are supper helpful too as I've had to call them on occasion. They are my go to site for airline bookings.

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Value
Thumbnail of user irened81
Canada
1 review
2 helpful votes
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April 3rd, 2020

I received an email said that they had notification from the airline that there has been a schedule change with my flight. I already emailed them back and tried to call them but no one answer.

Thumbnail of user danield302
Arizona
1 review
5 helpful votes
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June 10th, 2018

Worse customer service ever! Impolite Indian agents will answer your calls. Different answers on the same inquiry. Make simple things complicated. Will never ever buy tickets from this company!

Thumbnail of user juded6
Canada
1 review
1 helpful vote
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January 7th, 2016

Great customer service throughout the booking process. Very prompt with excellent notification from CheapOair staff before your flights. Cannot go wrong in dealing with them again and again!

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Thumbnail of user dejaht1
CustomerService C.

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