• CheapOair.ca

CheapOair.ca

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Overview

CheapOair.ca has a rating of 3.1 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 19th among Plane Tickets sites.

Positive reviews (last 12 months): 0%
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How would you rate CheapOair.ca?
Top Positive Review

“Most excellent of all online travel sites!”

Pamela S.
4/9/15

I've been booking online for over 15 years and CheapO Air is by far the most affordable, reliable service I've found. They don't mess with your reservations once they're confirmed. No hidden costs. Its awesome!

Top Critical Review

“Don't get fooled by the name of this company”

Chanti C.
2/23/24

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys! I didn't even want to give them 1 star

Reviews (754)

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customer service (88) cheapo air (23) book flights (30)
Thumbnail of user ebenezera1
Oklahoma
1 review
0 helpful votes
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May 30th, 2015

I would recommend CheapOair for travelers in North America due to their great and awesome service. Also I would implore CheapOair to extend their services to Africa, most especially West Africa for those who are living in North America but have people in Africa that they might want to be resposible for their flight to North America or the Europe. Good job overall!

Thumbnail of user michell379
Canada
1 review
1 helpful vote
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November 14th, 2014

I bought return air flight from Yellowknife to Bangkok, no hassle, very easy, and the best price I could find. I recommend this website to anyone interested to travel.

Thumbnail of user nataliab68
Canada
1 review
3 helpful votes
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October 16th, 2020

I regret so much I didnt purchase my tickets directly from Air Canada because my trip was cancelled due to COVID and cheapoair offered only a credit with one year expiration date, and I can use it only for the same people who were in the booking etc limitations.

It is $2328. 97…

I called Air Canada and they told me they normally offer fully transferable gift card for 100% of the cancellation amount and with no expiration date but since I booked their flight on cheponair - Air Canada can't issue the gift card to me directly and I have to deal with cheapoair.
Now look what I got from cheapoair:
- I payed a fee to buy tickets
- I payed a fee to cancel
- this credit is non-transferable and non-refundable, and may only be used by the person(s) named on the original ticket for which it is being issued, regardless of who purchased the ticket(s).
- I have to call them to buy tickets to use my credit, no online purchase option (why?)

They made it complicated and overpriced and you got no value in return.

I mistakenly thought that buying from them gave me an extra protection but it turns out it made my situation even worse!

Never again!

Thumbnail of user johnf121
Canada
1 review
1 helpful vote
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December 4th, 2014

I'm happy that I found CHAPOAIR on line and now the booking is easy for me. When I something not understand I call and professional help is on the other line. A big thank you, to CHEAPOAIR and there staff.

Tip for consumers:
You can travel anywhere, just book your flight with CHEAPOAIR.

Service
Value
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Thumbnail of user jimb152
Louisiana
1 review
0 helpful votes
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March 20th, 2015

DO NOT BOOK WITH CHEAPOAIR, I WAS UNABLE TO MAKE A FLIGHT I BOOKED AND WAS CHARGED AN ADDITIONAL $250.00 TO REBOOK A FLIGHT FROM LOUISIANA TO RENO COST ME 800.00 BUCKS COACH CLASS. THEY ARE A RIP OFF... DO NOT USE

Tip for consumers:
DO NOT USE CHEAPOAIR

Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Jim, very sorry for the inconvenience. However, missing a flight and needing to rebook has airline change penalties which is standard for all companies, and is a fee that is mandated by the airline, not CheapOair.ca. Plus, if the cost of the new flight was more expensive, again, you are subject to pay the difference for the new airfare. The airline doesn't just allow customer to miss flights, not show up and not have consequences, the fees have been in place for many years now, and we must follow the rules of the ticket you purchased.

CheapOair.com
Customer Care

Thumbnail of user jcm1
Canada
1 review
0 helpful votes
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April 17th, 2015

I have used Cheapoair for many years travelling to Europe and throughout North America to always be completely satisfied with the profession service and courtesy that a person so desires

Thumbnail of user chimef
Canada
1 review
0 helpful votes
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June 20th, 2016

The price was a very good deal and the trip was on time. Overall we were satisfied and definitely would recommend to friends and families. Thank you CHEAPOAIr!

Thumbnail of user samir39
Canada
1 review
0 helpful votes
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February 6th, 2015

It was easy for me to make reservation on the web site and I found a good price with my favourite compagny. It was my first time with CheapOair and I hope have a better services next time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user osamaa120
Canada
1 review
0 helpful votes
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May 12th, 2023

A few days after booking 4 passengers multi-flight international round trip, received a return flight schedule change notification e-mail. I contacted cheapoair customer services via chat portal to review the change before accepting it however there was a cancellation/full refund option in case not agree.
It's an hour delay and nothing else " the customer services Rep. Said to me and I accepted the change based on this. A few minutes after our chat, received a new notification e-mail. I noticed one of the return flights is missing when I reviewed the new e-mail. I went back to check with cheapoair chat to check, "the flight is canceled, the customer services Rep. Said. But i never been told that otherwise I would have cancel it and get a refund. It's canceled by the airlines and just wait 24-48 hours for the flight to be
re-instated by the airlines " customer services Rep. Said.
It's over than a week now. I checked again yesterday with customers services to get any update or cancel it and get a refund to plan a head ( inform my kids schools and employer). After getting transferred back and forth between the departments and chatting for around 1-2 hour to explain to them what happened "You just need to wait until we hear back from airlines, it's a non-refundable ticket, it will be consider a voluntarily cancellation and fare rules will apply if you wish to cancel " customer services Rep. Said
I just give a star for the price. I wouldn't recommend it to anyone

Service
Thumbnail of user thierrym3
Canada
1 review
0 helpful votes
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August 13th, 2016

My booking experience with Cheapoair.ca was very good. The website is very clear and convivial. And I had a good price.

Mon expérience avec Cheapoair.ca a été excellente. Facilité de réservation, site agréable, convivial avec des informations claires... et un bon prix

Thumbnail of user marcelom16
Canada
1 review
0 helpful votes
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February 2nd, 2015

The service personel is very accommodating and very patient answering my inquiry I highly recommend cheapOair to my friend... and I'm looking forward to you guys on my next.travel

Thumbnail of user wilfp
Canada
2 reviews
2 helpful votes
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March 9th, 2015

My wife and I used CheapOair to fly to St. Maarten in the Carribean. There were no hicups all the way there and then safely back home. I would use them again without a doubt.

Tip for consumers:
CheapOair are trustworthy. I know because I used their sale price to fly to St. Maarten and back.

Service
Value
Quality
Thumbnail of user michels123
Canada
1 review
1 helpful vote
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June 12th, 2023

I was booking the flight it gave me the price all the was till credit card info
After payment they took a different amount I canceled the trip and called
Them there manager said that is normal
I told him the info as I entered the credit card was different then when it took the payment
This is normal
So be aware from getting robbed when it is normal

Thumbnail of user garyh73
Canada
1 review
0 helpful votes
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March 24th, 2015

My wife and I recently used to Cheap0air Travel Service to book our last vacation. The site was easy to use and the results were fantastic. We will definitely use this service for our Vacation

Service
Value
Quality
Thumbnail of user juliak11
Canada
1 review
1 helpful vote
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January 11th, 2013

Booking was good, I got a good price for a round trip. However I was delayed by West jet for a full 24hrs and given little information about what was going on. Which was frustrating

Thumbnail of user amanr2
Canada
1 review
0 helpful votes
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July 18th, 2016

Just by logging onto Cheapoair.ca within minutes i was able to successfully reserve my flight- hasslefree- to FL. I have recommended my friend to Cheapoair.ca.

Thumbnail of user valeriek10
Canada
1 review
0 helpful votes
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July 19th, 2016

My recent trip to Toronto from Caglary went without a hitch! I received notification of my flights and everything went smoothly. I would use Cheap0air anytime!

Thumbnail of user jamores72
Canada
1 review
0 helpful votes
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November 1st, 2023

CheapOAir is a scam! I booked a flight for my brother from the Philippines to Canada. The firsr few searches I made showed lower prices. But as soon as I confirm, the price jumps $1000+ higher. When I finally found one that didn't jump up, the flight to Canada and back to the Philippines had layovers in the US. There was no travel advisory that since it has a layover to the US for 2 hours, they would need to acquire C type transit visa. Needless to say my brother and sister in law were told by the airlines that they will not be allowed to board without the transit visas. Our mother paid $2980+. And as a gesture of their sincere apology, they were giving us $50 to use for next booking. They don't want to cancel the flight or change the flight. My sister on law talked to the airlines and were told to talk to CheapOAir to help us get the flight changed so they didn't need to have layovers to the US. But they can only offer us $50. Lots of videos and complaints on Facebook about people being scammed by this company!

Service
Value
Quality
Thumbnail of user ibrahimb58
Canada
1 review
3 helpful votes
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March 16th, 2022

The worst service I have ever received anywhere. They insist that they cant give refund and that I need to contact airline. When I do contact airline they re-direct me back to cheapoair Canada. Each time I call I have to validate and then get transferred to 6 different department only to be told I need to contact the airline again. JUST GIOVE ME MY MONEY YOUTHIEVING WANKERS! I am currently on the phone with them and have been for the past hour. I am going to keep posting this on as many sites as i can find till I get a resolution

Thumbnail of user terris10
Maryland
10 reviews
22 helpful votes
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May 17th, 2015

Oh Boy! I've been wrong before so I checked this airfare against Southwest. I used same dates and picked randomly 4 places to see if they are less. And NO they weren't. Why don't people go directly through airline cut out middle man and some airlines like Southwest gives you points to use in airfare or hotel.
My last of 4 price checking I put leaving from Baltimore to Milwaukee for 2 adults round trip. Date I picked to go had only 2 time options and no direct flights one layover and I had to fly out of Washington DC airport. But I save $7.50 for using different airport. Coming back I had 3 choices of time on that date and they had a direct flight. My husband and I 85% of the time take two carry on bags each. Southwest gave me 3 choices of time and it was direct out of airport I wanted. Coming back also 3 times to pick and also direct.

Southwest cost $480.00 plus points banked.
CheapOair cost $661.40

You do the math but I see no cheap price.

I guess if you don't check on any bags as southwest has 2 free check ons a person and they charge $25 per person for 1st bag and $35 for 2nd. So even if I didn't take luggage which costs $120 for the 4 bags, Southwest was still aprox $80 cheaper and both ways were non stop.

Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Terri, we do not offer Southwest flights on our website, therefore comparing what we do offer against an airline that we don't offer, you really cannot compare the two. Southwest offers web fares that can only be booked on their site because of being a low cost carrier. What we offer against the major airlines like DL, UA, AA we do provide and offer BPG.

Thumbnail of user deepakp13
Canada
1 review
0 helpful votes
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January 23rd, 2016

Just to mention that I really enjoyed booking ticket with your agency. However, experience with AIR CHINA was not great as they lost by baggage and nothing has bee done so far to trace it.

Thumbnail of user tonys858
Canada
1 review
0 helpful votes
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July 19th, 2020

BOOKED my CX tickets for late April flight with Cheapoair, the flight was CANCELLED due to COVID-19... Supervisor (Irwin) AGREED to GIVE me FUTURE CREDIT. I BOOKED for UPCOMING Oct flight, my CREDIT CAN'T be USED for that flight & I've to PAY the FULL FARE for this trip... what's the PURPOSE of the FUTURE CREDIT?... IF I PURCHASED the April ticket DIRECTLY with Cathay, I'll be REFUNDED IN FULL with NO PROBLEMS... Cheapoair is a one BIG FRAUD & SCAM online travel agency with MAJORITY of their agents SPEAKING with south Asian ACCENT as the OWNER (Jain Shaileshkumar aka San Jain) of this company is also from that PART of the world... TAKE one to KNOW one... such an UNSCRUPULOUS company... NEVER ORDER Your tickets from this travel agency as it's SAFER to PURCHASE DIRECTLY from the airline itself

Thumbnail of user milagrosg21
Canada
1 review
1 helpful vote
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February 5th, 2022
Verified purchase

I bought 4 tickets for almost $ 4000 a week ago, my flight is schedule in the nexts 3 days and the reservation is not confirmed no issued tickets nothing…. I call air transat to verify and I was tell that there is something wrong whit my booking ( that a cheapoair agent didn't do a correct bookimg)and We are-not ready to flight, this issss so frustrating I have everything readyyyy resevations hotel car rentalssss and the flight is not done? I was spending hours on the line nobody give me an answer. I explained to cheapoair what air transat told me buttt keep telling to call back …or wait. So frustrating that they can not fix this. I been calling for 4 days and noooo solutionnn. What I'm supposed to do lose my money? My flight is in 3 days and nothingg yet, so I'm going to fly or not? This agency are scams. And ruin our vacation. Worst agency ever

Service
Thumbnail of user aikoy
Canada
1 review
0 helpful votes
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April 16th, 2015

I used CheapOair to get a ticket to go to Japan this time and it was very easy to book the flight ticket and also I could get a super good deal. Thank you CheapOair

Thumbnail of user ns200
Malaysia
1 review
0 helpful votes
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April 17th, 2020

I bought a ticket through cheapoair.ca to fly to Dubia from Kuala Lumpur. Airline changed scheduled flight and I objected to suggested flight schedule and I request to cancel my flight due to conflict in new schedule. I request a call back from Cheapoair but non one has calls. I spent the past week trying to get hold of all telephone numbers and put it through voice message on hold for hours then directed to a disconnect number that leads to hangup my calls.
I strongly discourge anyone to book through Cheapoair. They are not trustworthy people, would rob your money after you complete transactions and then you lose all of your money.
DO NOT EVER BOOK OR BUY TICKET THROUGH THIS WEBSITE. NO ONE WOULD EVER RETURN YOUR CALLS

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Thumbnail of user dejaht1
CustomerService C.

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