• CheapOair.ca

CheapOair.ca

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Overview

CheapOair.ca has a rating of 3.1 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair.ca most frequently mention customer service, best price, and great experience. CheapOair.ca ranks 19th among Plane Tickets sites.

Positive reviews (last 12 months): 0%
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How would you rate CheapOair.ca?
Top Positive Review

“Most excellent of all online travel sites!”

Pamela S.
4/9/15

I've been booking online for over 15 years and CheapO Air is by far the most affordable, reliable service I've found. They don't mess with your reservations once they're confirmed. No hidden costs. Its awesome!

Top Critical Review

“Don't get fooled by the name of this company”

Chanti C.
2/23/24

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys! I didn't even want to give them 1 star

Reviews (754)

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customer service (88) cheapo air (23) book flights (30)
Thumbnail of user andreib5
Canada
1 review
5 helpful votes
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July 13th, 2016

The price is pretty good and affordable, but we had a flight with a very short layover which was like less than one hour and also because Air Canada is almost always late, we had to run through all the airport from one terminal to another and only with God's help we could catch the other connection. I was surprised to receive Cheapoair follow-up (which means they care for their customers) and I really hope Cheapoair will redress this situation, especially for families with kids, of course a short layover is good, but not too short, cause the chances to lose the connection are pretty high.

Thumbnail of user alainp
Canada
1 review
0 helpful votes
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April 11th, 2015

As easy as 1, 2, 3... CheapOair will find you the best flight money wise and, they will assist you whatever problem might occurr; they are easy to reach by phone. Will book with CheapOair again; great service and follow up!

Thumbnail of user jojut
California
2 reviews
0 helpful votes
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March 3rd, 2016

I heard cheapoair website from one of my friends. I checked many websites to book my flight for my vacation. After all, I got an amazing deal from cheapoair. Thanks cheapoair. All my connection flights arrived and departured on time and reach safety. It is easy to book through cheapoair. Thank you cheapoair management and staff.

Thumbnail of user giulianon
Canada
1 review
0 helpful votes
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May 22nd, 2017

As a person with not much experience on the computer it shows me and guides me to the right places. Always gives me the best prices for vacation and or cruises plus flights to anywhere in the world. I always got the best service and best prices. I highly recommenced cheapo-air to everybody. Thank you. Giuliano nigro

Thumbnail of user jignesht
Canada
1 review
0 helpful votes
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April 7th, 2015

Cheapoair's service is very good. Booking was fast and simple, costumer support repose was good about seat selection and any other issues. I also recommend this site to my friends and they also like this.

Thumbnail of user ginak6
Canada
2 reviews
0 helpful votes
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May 29th, 2015

I have used cheapoair for about 4-5 years (including to Thailand, Hong Kong, Florida, California, London, Paris, Barcelona...) now for all my airline purchases. Whenever I compare cheapoair prices to other major sites as well as airline sites cheapoair always wins.

Thumbnail of user arlynd
Canada
1 review
4 helpful votes
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February 18th, 2015

I would like to take this opportunity to thank cheapoair travel agency for the excellent service that they have offered me. To be honest, flying to Asia is one of the most expensive flight, I have to fly to Philippines for emergency reason and booking for last minute is the worst thing to happen. First, it's very hard to look for cheap/good/affordable fare and I have to travel January 1,2014(peak season). Secondly, even with discount and sale airfare from different airlines, is still too expensive for me and not to mention there are hidden fees too. A friend of mine refered me to check in your site and sure goodness I have found the best deal I could get. Costumer service was excellent, straightforward and no hidden or surprise fees. Thank you very much. I highly recommend your agency to all. I actually spreading to everyone. More power to your company.

Arlyn D.

Tip for consumers:
I suggest to all travellers to shop around for airfare and compare to cheapoair.ca/com and you will be surprise that cheapoair had the best deal.

Service
Value
Quality
Thumbnail of user zankag
Canada
5 reviews
1 helpful vote
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February 18th, 2015

I have been purchasing tickets with CheapOair for the past 5 years, and I have always been satisfied with their service. Had to call customers service few times, and the team was very professional and helpful! And of couse, prices and options offered for flights are great!

Service
Value
Quality
Thumbnail of user sanjoyg
Canada
4 reviews
16 helpful votes
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February 6th, 2020

I am scheduled to fly to Hong Kong from Sydney next week. But there is a huge coronavirus scare and the city is practically shut down. I want to cancel my tickets... but the first time I was cut off after 40 minutes of holD. Next time it was 1.5 hours AND i WAS CUT OFF AGAIN. I am right now on my 3rd attempt. And it has been 2 hours plus. And holding...
Never again... Once they have got your money. It is upto you to deal with whatever comes next.

Thumbnail of user andyb563
Canada
1 review
0 helpful votes
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March 10th, 2022

My flight was cancelled by Westjet Jan 06 2021 which I booked through Cheapoair.
I was told in October 2021 that I had 2 years to claim my credit but was not told that I had to book by Dec. 31st 2021. I tried to book today, in February 2022, and was advised that my credit was no longer valid. All this money was lost because of very poor communication!

Service
Thumbnail of user gayleh4
Canada
2 reviews
0 helpful votes
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November 6th, 2015

I had a wonderful time in Minneapolis meeting new friends and spending quality time with old ones. The flights to and from the city were great, stress free and smooth. This was the first time I used CheapOair and I have to say that I am very happy and will definitely use them again to book future flights (perhaps Knoxville, TN in March).

Thumbnail of user bills125
Canada
1 review
1 helpful vote
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May 21st, 2015

I had a problem with an original booking. When I contacted the customer service center I did not have much success. I asked to speak to a supervisor who resolved the problem to my complete satisfaction. I wouldn't hesitate to book with Cheapoair again.

Thumbnail of user bettyn44
Canada
1 review
2 helpful votes
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April 4th, 2019

After I arrived Toronto, I opened my luggage to check if my stuffs are still there cos I didn't lock it but I paid for check in and they took it in. I lost my two eye glasses and my hair curl iron. Smh.

Thumbnail of user jeannettel6
Canada
5 reviews
2 helpful votes
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February 8th, 2017

I wanted to book two air tickets to Las Vegas and return, to spend ten days including New Year Eve with our friends living there. It was October so I feared it might be very expensive so close to such high demand dates. CheapOair offered me reasonable pricse for very convenient and direct flights, I got what I wanted in a very short time, with minimum efforts.

Thumbnail of user dorisw5
Canada
3 reviews
1 helpful vote
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March 30th, 2015

If you have more time than money, Cheapo O air is for you. The wait times between flights were not particularly long. In most cases there was substantial time to stand in long lines waiting for documents to be stamped and bags to be checked. The return flight had a 9 hour layover which meant getting a room for the night; and even with that additional cost, it was still cheaper than any other flight deals.

It was cheaper than anyother

Value
Thumbnail of user dejaht1
CustomerService C. – CheapOair.ca Rep

Doris, we appreciate the feedback, however, just to make it clear we are a travel agency not the airline. So everything you mentioned seems to have been an experience with the airline you booked your flight on. If you have any questions, and this was booked through our travel agency, please email us at sm@cheapoair.ca with a valid 8 digit booking number.

Thumbnail of user tokikol
Canada
4 reviews
6 helpful votes
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March 30th, 2015

CheapOair has try their best to contacted me by e-mailing flight information But, a bit too later time. I found out of the flight cancellation many hours after my check in -- checked baggage( paying $ 25.-us for it)---gone through security and waited at the gate.

"The United Air Lines"cancelled the flight which I was supposed to get on and I was unable to travel to my destination at all (I was very disappointed for missing out of my vacation. I waited for later flight but, was none for me to get on. I was at Buffalo air port for 10hrs. On that day). But, It might not be CheapOair's error - I suppose. I was suggested by one of agents of the CheapOair to contact with "Travel Guard insurance co." They had no name of mine on their list... I am not pleased for not having any refunds.

Tokiko Lpik

Thumbnail of user rostomm
Canada
1 review
0 helpful votes
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December 29th, 2016

I have used CheapOAir for the past several years in domestic and international flight and to date, I have had excellent service. Each time I called to inquire about scheduling issues I was greeted warmly by the person on the phone and they were able to resolve all my issues.

Thumbnail of user anum3
Canada
1 review
0 helpful votes
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March 17th, 2015

It really easy to compare flights fare as well as the total time of journey... unlike others they shows the exact duration of flight including the layover time which gives people exact knowledge of thier flights

Tip for consumers:
give a it a chance

Service
Value
Thumbnail of user aileenf1
Canada
2 reviews
0 helpful votes
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December 14th, 2015

I had been using cheapOair to purchase a travel ticket 4x in last 2 years and I didn't experienced any trouble at all. My friend wanted to travel in the Philippines and I did recommend cheapoair to purchase her ticket.

Thumbnail of user antrikshc1
Canada
1 review
0 helpful votes
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June 8th, 2023

Horrible experience with CheapOair
Horrible experience. Kept me on hold from 1015pm to 2am transferring from one operator to another and supervisor to supervisor. I have a $2300 credit from an earlier cancellation that they will not honour. And it's within the credit expiration date. Citing stupid reasons to refuse. Please never book with them. I remember having to cancel with Expedia during Covid and it was such a smooth experience when I rebooked

Tip for consumers:
Poor customer service. No empathy. Only try to dupe and cheat customers

Products used:
Can’t use my credit. Very poor service and extremely horrible experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user fahimav
Canada
1 review
1 helpful vote
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November 4th, 2015

I always buy my tickets online and always check every website and airlines but always I ended to back to cheapoair.ca and book my tickets through them it's cheaper and more trustable.
Thanks cheapo air

Thumbnail of user jinp5
Canada
1 review
0 helpful votes
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April 29th, 2017

The site is easy to access from anywhere, and, for any given flight, it offers various prices from various aircarriers. The flight is easy to book online, and major credit cards are accepted. Services are reliable and fast.

Thumbnail of user makavap
Canada
7 reviews
24 helpful votes
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March 26th, 2014

Not good people to deal with, we used them twice and had issues after we had paid, they were not helpful in any way at all, their customer service was based in Asia or the Philippines and were awful to deal with, I will not use them again.

Thumbnail of user sharlette
Canada
5 reviews
9 helpful votes
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February 3rd, 2016

The cheapoair booking team is ver fast and effecient. They are easy to talk to and they listen to ur needs and find exactly what you are looking for. While all this is being done they maintain a high level of p rofessionalism

Thumbnail of user steveng1911
Canada
1 review
0 helpful votes
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August 26th, 2023

Horrible service!
You have to watch every single transaction they charge you for.
Refuse to give me reward points after purchasing 9000$ air fare and insurances. Never again!

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Thumbnail of user dejaht1
CustomerService C.

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