website thubmnail of Chegg
How would you rate Chegg?
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Texas
1 review
3 helpful votes
Follow Joe M.
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I would grade 0 to this site, if there was one. This site is absolutely unreliable and dishonest site, basically cheating the members. I failed in my exams for being depended on this site. They charge a lot for subscription but failed to give the correct answers. Members itself answer the questions which are mostly wrong. It is a disgrace to the community, must be abandoned. Be warned!

Date of experience: December 7, 2022
Maryland
1 review
9 helpful votes
Follow Ana S.
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I have had a chegg account for almost 6 months now, I mainly use the Q&A section, before they allowed several people to answer your question so there was a chance someone knew the right answer. Now you get one answer that some random individual makes up in the spot and your question is closed. I've gotten 100% wrong answers ever since, they want you to keep posting the same question so you use your monthly amount. I am really angry at these people don't waste your money!

Date of experience: November 6, 2015
Michigan
1 review
1 helpful vote
Follow Hossein R.
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Doesn't worth it
July 30, 2022

So they're not lying about anything technically and the platform idea is good but the business moto is a scam.
I tried the website for an exam that I had, and I bought the subscription hoping to find some answers or get some help. They don't offer any good solution mostly, the people answering aren't real experts, they copy answers from other similar topics and put it up in your post and then beg for up-votes. Worst of all when I figured out what a huge scam it is and I tried to contact the support to get my money back after a couple of hours, in true scammer spirit they denied it.
Long story short if you're trying to test the water and see if it's a good app or not, take it from me, it isn't...

Date of experience: July 30, 2022
Canada
1 review
1 helpful vote
Follow Lorne S.
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This company is a SCAM... once you sign up, cannot get rid of its billings... disputed with company, then suddenly restarted the billings... promise to stop again... restarted... been six months... complete SCAM and likely FRAUD... not using its services, but continue to charge my credit card...

Date of experience: June 18, 2022
Australia
1 review
12 helpful votes
Follow Binara R.
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Chegg suspended my account twice within a week saying that im violating their terms by exceeding the number of users. But im damn sure that im the only person on earth had its username and password and i haven't shared it with others. But the both times they suspended the account while i was at sleep. First time they managed to solve the issue. But the second time they said they cant help me to get my account. I have two assignments due on the day they suspended the account and they didn't even care about that. So poor customer service. I won't recommend this kind of money minded site

Date of experience: May 7, 2020
Canada
1 review
0 helpful votes
Follow Megan M.
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After being charged twice in the same month for a monthly subscription, Chegg online customer service blamed the situation on me claiming that I had 2 subscriptions for the same service under 1 email. Why that would even be possible, I am not sure. They gave no solution other than cancelling the subscription (which is not being used) with no refund. The person on the other line (Dixie) was rude and could not provide any assistance other than to cancel the accounts. We will not be using this again.

Date of experience: March 17, 2022
Canada
1 review
2 helpful votes
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Save your money
October 22, 2022

I payed 22 a month (for 3 months) and it never worked. And yet they blamed it on me! Because I didn't go through the website, because I used the app! That's a scam off the bat! They'll take your money and give nothing in return better off just using another site! Don't include any personal info! F this business

Date of experience: October 22, 2022
Michigan
1 review
3 helpful votes
Follow Vanessa W.
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I'm fed up with chegg. More than once now I've been unable to use my account because it says "unusual activity." I don't understand what's unusual about me searching questions like I always do. It's ridiculous. I pay $14.99 a month because I expect to be able to use my account. On top of that Chegg rudely suggest me getting my own subscription, which I obviously already have. This is the second time I've been pushed out of my own account at a time where I need it. Customer service isn't helpful, they say they have to investigate your account to see if someone else is using it and it takes a couple days sometimes. What a joke.

Date of experience: March 13, 2020
Pakistan
1 review
0 helpful votes
Follow Haider A.
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Stole my money
August 14, 2021

I paid for chegg subscription yesterday through MasterCard and now today they your transaction was declined. My money is already deducted from my account and they say they cannot do anything about it. Its just $#*!, dont fall for it.

Date of experience: August 14, 2021
North Carolina
1 review
1 helpful vote
Follow Valerie F.
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DO NOT USE
March 2, 2023

If I could give a 0 star review I would. I have cancelled my subscription over 3 times now, and they continue to try to charge my card. I was told this time that they can't stop their system from trying to process the card. Truly makes no sense.

I am having to report my card as compromised to get it to stop.

Date of experience: March 2, 2023

Overview

Chegg has a rating of 1.2 stars from 450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chegg most frequently mention customer service, credit card and free trial. Chegg ranks 106th among Textbooks sites.

service
179
value
173
shipping
98
returns
127
quality
163
+68