website thubmnail of Chegg
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Canada
1 review
0 helpful votes
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THIS APP IS A SCAM
June 25, 2021

THIS APP MAKES ME SO SUICIDAL! 1111! 111 THEY MADE ME SIGN UP FOR 20 MINUTIES IM PRETTY SURE THEY SCAMMED ME FOR MONEHY AND THEY DIDNT EWVENM HAVE THE ANSWEER TO MY QUESTION! DO. NOT. EVER. SIGN. UP. FOR. CHEGG! *******! The facts that im such a useless individual to the point where i signed up for a goddamn math answer makes me suicidal and sick to my stomch. I seriou; y regret my existence because of CHEGG. IF YOU ARE READING THIS AND YOU ARE THE CRERSTOR OF CHEGG... JUMP OFF A BUILDING WITH CEMENT BLOCKS TIED TO YOUR FEERT. $#*! U $#*!U $#*!U D$#*!U! 1! I WISH I COULD ONLY RATE THIS EXPIERIENCE 0 STARS BUT CHEGG IS SO GODDAMN SELFISH AND GREEDY THAT THEY ONLY ALLOW 1 STAR. I DO NOT MEAN THAT. THIS APP IS 0 STARS

Date of experience: June 25, 2021
Florida
1 review
1 helpful vote
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It's bull$#*!!
July 20, 2023

This page is the worst that I have been able to experience. Please don't even try. It's bull$#*!!

Date of experience: July 20, 2023
Massachusetts
1 review
0 helpful votes
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$#*! $#*! company
October 1, 2021

Everything is looked behind some mf paywall bruh. Stupid $#*!ters who run the place. 1.62 star company headass.

Date of experience: October 1, 2021
Portugal
1 review
0 helpful votes
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F***** IDIOTS
May 7, 2020

NO FREE TRIALS:::: THEY REMOVE IMMEDIATELY THE CASH AND NEVER REPAY EVEN IF YOU UNSUBSCRIBE. THEY ARE THIEVES AND IDIOTS..

Date of experience: May 7, 2020
Ohio
1 review
6 helpful votes
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They expect kids to pay to get help on their HW. Baffled by the ignorance of the site owner.

Date of experience: October 25, 2015
Florida
1 review
0 helpful votes
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I used Chegg to help with questions that I was stuck on and let me just tell you the answers you will get are below par of what is acceptable since I was an actual paying customer. Now onto the big issue:

I first paid $9.95 for the Chegg writing subscription, wasn't too impressed with it at that point so I went to cancel and they offered me a good price of $4.94 (1 month) for the Chegg study pack. It was still useful to me for classes so $5 didn't seem all that much for a month. My plan was to cancel before the next regular payment of $19.95/mo. I ended up missing the cancel date and paid the $19.95. That was my fault so I don't blame Chegg for that. I unsubscribed from my plan that day.
I went to check my credit card today and noticed 4 payment from Chegg that were all on two dates, which was suspicious. I looked more into it and saw that I was charged $15.96 twice on the same day in October. I'm pretty sure the first $9.95 payment was charged to my bank card so that's why that amount isn't on the statement provided in the picture. I called Chegg and spoke to the representative, she explained that the $15.96 was apart of the Chegg study pack. So pretty much Chegg told me the good price of $4.94 (to get me to stay with them) was not just $4.94 but $4.94 + a random amount of $15.96. She also explained that that second payment of $15.96 was a holding fee and I was only charged the one payment of $15.96. The representative understood my frustration and gave me a refund of the $15.96 and $4.94 to a total refund of $20.90. (The best part of this whole experience was the call representative being calm and very respectful!)
Honestly Chegg is not worth the results you get. They are half $#*! answers that usually do not answer everything that you put in the question or just gives you a totally different answer of what you asked.
I was going to provide some of the terrible answers that they give you but when I thought about that I was already removed from the subscription. As when I was expressing my concerns with how I was charged an amount I never said yes to, the representative said that I would loose all access to my account subscription (that day) if I confirmed the refund, even though I paid the subscription of $19.95 and should of still had access to it till Dec. 5th. But honestly this whole situation is not worth my time and should have realized what a a scam of company this was sooner.

Date of experience: November 30, 2023
Kenya
43 reviews
1 helpful vote
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Poor Tutoring
January 18, 2021

Good book rental service, poor and incompetent tutoring service

Date of experience: August 26, 2016
Nevada
1 review
3 helpful votes
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Will not let you delete payment methods without closing your account.

Date of experience: January 23, 2014
Illinois
1 review
2 helpful votes
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Chegg
December 29, 2022

You guys $#*!ing suck. Awful customer service and terrible website for students. NEVER SUBSCRIBE TO THESE $#*!S!

Date of experience: December 29, 2022
New Jersey
1 review
0 helpful votes
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Don't sign up!
May 27, 2022

Not helpful at all! Don't waste your money on here. Customer service is inconsiderate!

Date of experience: May 27, 2022

Overview

Chegg has a rating of 1.2 stars from 450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chegg most frequently mention customer service, credit card and free trial. Chegg ranks 107th among Textbooks sites.

service
179
value
173
shipping
98
returns
127
quality
163
+68