I got a message that there was delivery failure. I got a bogus tracking number. DO NOT BUY FROM THEM!

I can never get the reviews to open although items indicate there are. Any one else have this problem?

I ordered a dress from Chico's on 5/9 to wear to my son's graduation on 5/22, and I paid $17.95 for expedited shipping. The email order confirmation said the ETA was 5/12. On 5/16 I started trying to track the dress. The "Order Status" link on the website didn't work, the live chat didn't work, and when I called, I waited 20 mins before hanging up. I finally made contact with a rep later that day, and she was very rude. When she realized that I was calling with a tracking issue, she interrupted me and said, "Just stop. Just stop. I have no control over shipping issues. We are shipping 3-5 days behind and that's not my fault." I was very polite and told her that, while I realized it wasn't her fault, I would appreciate her help tracking the dress. She couldn't find that the dress had been shipped, so she couldn't tell me when I would receive it. Again, definitely not her fault, but seriously? When she realized that I was being polite and not blaming or harassing her for the shipping issues, she apologized for her initial behavior and refunded my expedited shipping fee. I went to my son's graduation without the dress (which will be immediately returned upon receipt), with no knowledge of its whereabouts, and with no intentions of ever shopping Chico's again. Today is 5/26. The dress is MIA, the live chat still doesn't work, the "Order Status" link still doesn't work, and I'm definitely not dealing with their customer service reps again via telephone. Also - I tried to leave a review on their website, and they refused to publish it because they said it went against their guidelines; it was very similar in tone to this one. I'd love to know how many negative reviews go unpublished. This is possibly the worst online transaction I've ever experienced.