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    Chillx.co

Chillx.co

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Thumbnail of user markm2215
Tennessee
4 reviews
29 helpful votes
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March 22nd, 2022
Verified purchase

This auto cat litter box is disgusting! Your cat will toss litter all over the gears and track the rake uses to rake the poop out. Then if it isn't solid, there will be feces stuck on the rake and between the tines. To clean this properly will take a couple of hours to disassemble/reassemble about once a month. It stopped working after 3 months, contacted support, they asked for a video of it not working(lol), I obliged and explained there wasn't much to see other than be pressing the touch screen and nothing happening. They responded that my case was escalated to a manager and they would be in touch 24 hours later, That was 3 weeks ago. I doubt it will ever be replaced nor fixed, I'll just gut it all except the pretty blue light and have a basic litter box with a nightlight for my $300+ spent.
I did receive a copy/paste response that they will replace the unit but I'm responsible for shipping both ways. At $130+ I'm not going to waste any more money for a product the company won't stand behind. Less than 3 months working, pure garbage and no sence of what customer service should be.

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