Choice Hotels

Even made reservations one month before check in, they canceled our reservations on the check in day. Also we got confirmation and welcome email five days before arriving. Upon we arrived at hotel the front desk person informed us about cancellation. Literally they left us on the street. Have never got any kind of cancellation notice. Terrible experience.

I have never been able to make a reservation using points & cash. Charges my card, but states that the actual reservation failed. I'm a Diamond member. Then I call the elite phone number and they tell me to wait 7 to days for a refund on the cash part paid via credit card. I think it's a total bull$#*! ripoff to hold my money. You idiot customer service agents can't even fix it just by completing the reservation and charging just the points needed. At this time I'm going to dump your asses. Sick of the bull$#*!.

Made a reservation at a hotel the room was nasty. I contacted choice their solution was to give me 8,000 points and they would contact the hotel itself.
They are allowing people to run hotels and represent Choice Hotels that are not clean and they are false advertising. I am about ready to go to the media with this situations. I am at work tonight try to do a reservation accidentally hit the button cuz a yes was coming in once I got through I realized that I had accidentally booked it for today instead of June call Choice they were pretty much oh well you just lost your points we cannot change the dates on it you can't have that room being that you're at work and can't go tonight.

On two occasions my credit card was compromised after visiting a Choice Hotel. These people need to forbid their employees to handle customer cards. I have no complaints about their facilities... I just don't want their employees looking at the back of my card.

I recently had booked a reservation through choice hotels and then right before our trip my travel mate tested positive with Covid19. I called to change dates or anything and was told they could not do anything. I would be sure to read reviews and would never recommend using them. I was on the phone for almost an hour being transferred 5 times to be told to keep calling the same number and to be told there was nothing that could be done. There are so many other hotel sites that will give you better service and accommodations. Please don't make the same mistake I did.

Very uncleanly hotels in Dundee and Ann Arbor Quality Inns. They don't care I have contacted them and they have done nothing to resolve other than offer me $50 to go away. Bed bugs on two occasions contracted, shower curtains that allow water to run on the floor causing mold, bugs in their food and there policy to allow the people from the street to hang out in the lobby and eat the food with clients. I support feeding the hungry but a selected time not all day long.

It was a wonderful experience. Everything in the room was brand new. Loved the bathroom. I appreciated the cleanliness of the hotel. The staff was friendly and just downright nice. I would also like to add that the breakfast was wonderful. Tasty and well-organized. We feel lucky to have found this place for our stay in western North Carolina.

I booked a room with choice but shortly after found out my wife had to be out of town during the date booked. I tried to cancel but the site would not let me. I sent two e-mails to them, 12 days ago, and again 5 days ago, no answer! I then called and waited on the phone 35 minutes (our phone counted it out), before somebody "helped" me. I found out I made the mistake of booking an advanced rate, no refund. That was the first time I have done that, I hit the wrong thing evidently, it was my mistake. After finding that out I told him because of my wife's meeting we could not go and with over a month yet I figured they could still rent the room out. NOPE. They wouldn't budge to help us out. After this experience, mainly because they don't answer e-mails, (their contact form), I WILL NEVER book any Choice hotel again!

My parents got me and my wife a 100.00 gift card through choice hotels and when we tried to use it nobody on there website or app would take it not to mention you can use it on the website. Long story short if you have a gift card im sorry you just got ripped off customer service sucks and does nothing

The promos don't work on their website. I tried to book a room with the "corporate code" that I got from my job. There was no place to enter any codes when trying to book online. I called HR for my job. They said to enter the code on the website. The website has a Choice Hotels logo and a Choice Privileges logo at the top but no where to enter any codes. So HR said I have to call Choice. So I call them and they look up my account, look up the hotel and 5 minutes later, nope, they don't accept the Choice Corporate Code! I went through all this for nothing! Talk about making it difficult to book.

Disclaimer: this is not a review of the hotel itself. It is only a review of their website and booking process. I have not yet visited the hotel itself.

My spouse and I stayed 2 nights in January at the Choice Hotel at 7007 Grover in Omaha, NE.
We were beginning a group bus tour the first night. Front doors were not available. Had to enter from the back parking lot. No cable tv working in the entire hotel.
When we got ready to leave we requested a reservation for one night when we returned from the bus tour.
We returned and at the desk the clerk told us we had no reservation and the price of the room would be $20 more because the hotel was under new management. We decided to stay. The bathroom near the front desk had two issues, a broken sink and no running water. I went up to our room and there was a loud buzzing noice. I went back downstairs and 2 clerks went back up to this room and told me it was the main generator. They took me to another room and the buzzing sound was also annoying. Finally, they found a room that was noice free. The next morning we packed up and left. In the hallway as we were leaving our room were 2 policemen. When we returned home I realized my spouse had left his prescription glasses in the room. I called and the clerk said they were at the front desk. After a few phone calls a member of the staff said she would mail them to me and I told her I would reimburse her. No glasses. I have called Choice Hotels corporate office several times. They have told me the manager is always gone or unavailable. This manager, Deepak Thomas, does not seem to care about his customers.

Booked a hotel room fr next week come through find out the representative books me for the same night I was calling on and the Hotel charged me for 1 night fr not show. My whole reservation was completely wrong with the wrong dates And no one from the choice hotels wants to admit the problem and they told me I have to fix the issue and get my money back from the hotel. You are thieves, with a very customer service and you should never be in service.

The Quality Inn in Huron, Ohio has bed bugs & sheets do not appear or feel clean. Having to pursue a full refund through my bank/credit card company who is following up with the hotel manager. The message was received today (Monday) that the manager will not be in till Wednesday. As of yesterday (Sunday), the hotel message was that the manager would be in today at 7:00 am.

Half the lights in the room didn't work. Toilet did not flush. Trash on the floor. NONE of the ice machines worked. Upon complaining, I was offered a discount/credit. They issued it to the wrong room and refused to correct the mistake.

Choice hotels must be bottom of the barrel now. They do not oversee their properties they claim to own and if you have an issue at the hotel they will tell you it is independently owned and don't get involved with helping to settle an issue. Just another corporation with poor customer service sucking on the teet of unsuspecting customers. Be warned

One of the worst hotel chains I have ever tried. They have the low income housing at their hotels and the guests are super sketchy. I had 3 nights booked at the rodeway capri in New Jersey. I was approached by a "guest" who asked me for money. When I refused he followed me to the lobby and waited for me outside. The hotel refunded me for 2 nights but still charged me for the night i stayed. 2 months later I booked a one night stay at Clarion in Miami. Again felt super unsafe, called customer service and they refused to refund my stay. These hotels are scary to stay at, especially if you are staying with kids, NEVER book a choice hotel. You will regret it just as I have TWICE.

I tried a little experiment and tried to book a hotel with points and there were none available. Changed my search to AAA discount and suddenly there were 12 hotels available. Makes you think. Before you get too excited about your points. Try cashing them in and see what Choice hotels are made of.

Anyone who believes the "rewards" program is real is in for a rude awakening. Points are worthless, and you're always just a few points shy of using them. Ask them and they will encourage you to buy points.

Booked a hotel through this site but didn't notice when a pressed "book" that the site had reset the dates I required to the day I was booking it. As I was on a different continent this was useless so I emailed them to ask for the date to be changed as it was their site's fault.

They have completely ignored me.

Do NOT use them

The Quality Inn in Emporia VA. Was terrible. I walked in and ther were towels thrown on thee floor-dead beetles upside down -next to bed--furniture turned upside down in front of the air conditioning unit, and a doornob hanging on a thread from inside the bathroom. Very poorly managed hotel with an arrogant front desk.

I canceled a stay in one of their hotels and was promised a refund. They provided me with a receipt showing a refund due, but when I never received it they blamed the hotel. I have been given the run around and they wanted to give me points instead. Horrible business practices. I will never stay with another choice hotel ever.

Howell A. Quality Inn, Alexander City AL328 9/28/17 We check in on the first floor out run a Roach from under the TV. So we exchange room and when up stair room 204 there were three roaches one came out the bathroom other near by they need to take care of these problem. Trash can were dirty at the bottom.

The website is unusable if I can't sign in, or get my inability to sign in resolved. There is no apparent way to email a human being, other than the canned we'll get back to you within 72! Hours. LOL.