Choice Hotels

As soon as I entered my email and info to book a stay, I began receiving over 70+ spam emails and calls a day. I immediately canceled my reservation after looking at terrible reviews. I will be keeping a close eye on my debit card...

Jesus the reviews are ridiculous!
The hotel condition is not bad it's just that firstly, people have to be living on first floor here. We arrived nobody there but we're given a second floor room. No elevator. Processed smell throughout hotel. About 3:00am were awoken by truck with loud exhaust. Guy was in truck for 30 minutes then left but returned around 4am. Someone living there making a drug run? Remember this is rock hill.

Breakfast was all processed food. Waffle machine CLOGGED but front desk fixed and waffle was gross tasting. Took a prepackaged breakfast sandwich that was expired 2014. See photo. It smelled and tasted like body odor. Beds and rooms not bad but I would never stay here again

I have stayed in many motels in rapid city. Rodeway inn is byfar the nicest stay I have had. The front desk staff are friendly and very helpful. Scott and Christina are so nice and easy going. The manager Chuck makes sure to always do what he can to make sure the guests have a great stay. The motel is clean and quiet. All around this is my first choice anytime I need a motel.

Acct. ******* Comfort Inn (VT023) on 8/19/17 to 8/20/17
Bathroom sink not cleaned, toilet seat and bowel not cleaned 8/20/17. Very cold in room. Could not get any heat. Handy cap bath tub is terrible! Tub so high impossible to get in and take a shower! Accident waiting to happen. Will not stay here again.

Comfort inn on Federal in Denver Co. 11-20 2022. First the price went up over 100$ because bronco raidergame, the jacquizzi didn't work, there was black hairs in tub and shower, curtains not hung, sticky red stuff in shower, toilet paper holder broke, sink stopper broke, fixtures on sink and tub loose, window rotting, and it smelled horrible. At 9 pm could get no help. It sucked and was horrible. Will never stay there again!

You put dates in and submit to conformation and all the sudden your dates change to the day you're on. If not paying attention you end up paying for a room that no one used and are forced to pay a second time as you're 100's of miles from home. The hotel says contact them, they say contact the hotel. Meanwhile you are rerouted from person to person who are friendly but steadfast in either "its not my department" or " Call the owner of the hotel". You type in corporate contact info and low and behold Choice is listed. I will eat the money I am out but I will be a monkey's uncle if they think I am paying a second time. Thanks Choice and quality Inn in Pensacola for a lesson earned.

I stayed in Choice Hotels the multiple times the past two summers to get their rewards. Both summers I did not get my rewards. I called Choice hotels several times and each time had to walk through my stays during the promotional period and each time I was assured that I would get my rewards but they never came. I will never stay in a Choice Hotel again and If anyone asks I will give them the worst review possible.

Comfort Inn in Great Falls, Montana. This room was lacking in comfort: the bathroom was unfinished lacking an air vent, towel bar and tissue dispenser. The coffee pot was dirty, Eeewww! Way too much $$$ for a room under construction. Was not told the room was incomplete.

Choice privileges is horrible. They give you the run around and don't solve any of your issues. They never have a supervisor available and the representatives never solve your issues. This is a horrible company. I'll never spend another dime here and you shouldn't either. The headache isn't worth it. Overpriced for the service they provide!

I did a reservation thru the app. Middle of my reservation they asked me to verify my email and then took me back to finish my reservation. I should of double checked my dates but I didn't after verifying my email and noticed after my confirmation the dates were wrong. I was in the phone for two hours with three different numbers to fix my reservation instead they took my money and the points I was using and said it expired and couldn't cancel. I was in the phone for two hours directly after I noticed my confirmation was wrong asked for a manager and they put me in hold and never came back on the line. I tried for two hours now I lost my reservation my money and my points and they didn't help me told me there was nothing they could do. So wrong I called 2 minutes after my reservation was wrong. The worst customer service I have ever experienced they just laughed. How can they get away with this.

Terrible! So bad I wouldn't use! Customer service lies to people. Was told I was getting enough points to use for 1 night stay due to an issue with the app that caused be to be charged, however that was a lie. When I called I kept getting the run around. Still trying to get it resolved and still getting the run around.

You need to be aware about a scam going around. I have booked two different reservations recently, at two different Choice locations. Each time I have received a call stating there was a problem with my credit card and they needed to verify the card number with me. They had a copy of my reservation with the last four numbers of my credit card and needed me to give them the full number to reinput or I would loose my reservation. I refused and called Choice direct and was told there was no problem with my reservation. If you receive such a call do not give out your card number. They have somehow hacked Choice's server. They even sent me a copy of the confirmation with my address and choice acct number on it. Be aware and be suspicious of these types of calls! I have since cancelled both reservations and will stay at a Hilton.

Choice hotels needs to up their vetting game when it comes to the hotels they allow in their family. Just stayed at Quality Inn in St Ignace, MI the one on 561 boulevard st to be exact. What a $#*! hole. Mold on the walls, bathroom fan busted, moldy old AC unit, hair in the sheets, rooms and hallways never vacuumed. I mean does the staff even know how to operate a vacuum?

Choice Hotels needs to STEP UP THEIR GAME. Best Choice Hotels could do was give us points. Yeah great I'll be sure to use those points to buy a $#*!ing vacuum when I get to the hotel.

I am a diamond member, besides not being recognized as a diamond member I continuously have to verify that points are properly accredited to my account. I have complained and I have never received a call or E Mail to rectify this situation, I have stayed over 400 times in the past 10 years and I come to the conclusion that choice doesn't value their members no matter what level they have attained.

My family stayed over a week here. We were amazed how affordable the rates were for such a nice place.

If by chance your headed to Florida for bike week in Leesburg Florida, do yourself a favor and stay away from the Sleep Inn at Leesburg. Bed buggs and roaches the first night we got there. Along with fleas and many more problems. Again brothers and sisters do yourself a favor and stay away. You might want to also stay away from the comfort Inn down the road same employees

I made the terrible choice to stay at this hotel one night simply because of its proximity to where I needed to be. Not only did the hotel pretty much suck (dark, old, uninviting), I somehow how got subscribed to their whatever-it-is program AND THEY WILL NOT LET ME UNSUBSCRIBE! Calling their number doesn't work, and when I try to unsubscribe it either doesn't work (as I am still getting emails TWO YEARS LATER) or I get a "The email privacy preferences could not be updated at this time" message. (I include a screenshot. I did delete my email from the form as I don't feel comfortable posting it here!)

CHOICE HOTELS! If you see this, I beg you, LET ME UNSUBSCRIBE!

Their hotel through Fort Laurderdale FL wasn't the best but the company promised a refund due to how low the hotel was. The refund never came. We stayed back in February, it is not almost September. They keep blaming it on the Covid. I message them at least twice a month wanting my refund and it isn't even my full refund it is only partial. I will never book through Choice and I have informed everyone I know who travels to not book through them also. Horrible Company.

I stayed in the Clarion Inn & Suites in Absecon, NJ this past August, 2016. I was so disappointed in this hotel! I have not stayed in a Clarion before so I wasn't sure what to expect. I assumed because it was close to Atlantic City, it had to be nice. This hotel is in dire need of renovation. I could tell immediately when I walked into the lobby from the decor at the front desk. When checking in the hotel representative asked me who was sleeping in
My pull out couch. I have never been questioned about our sleeping arrangements in any hotel I have stayed ever. My room had a very old and outdated bedspread and curtains. The one nice touch in my room was the modern bathroom sink. Other than that everything needed updated. I decided not to have breakfast at the hotel. The breakfast area was one of the smallest I have seen in my travels. I was surprised at the price of my room for what we received. I will have to look elsewhere on my next trip to AC.

Should you find a deal on a room at one of their hotels on a 3rd party website, they claim they'll match that price and give you a $50 gift card or something. So you book the room with them instead of taking the deal, and fill out a price match request form & include a link to the better price that they'll review and get back to you on in 48 hours. Well, in 24 - 48 hours, that sale will probably be gone, so by the time they look at the link, the sale is gone, they respond saying they can't find the deal you saw and now you're out the savings you could've had if you just booked at the 3rd party site to begin with.

It's a pretty shady way of convincing people to forgo better deals on 3rd party sites. Lucky for me both choicehotels and the 3rd party site offered free cancellation on the room until the date of the booking. I had a feeling it would work out like this since they would only accept a link to the deal on their price match form and there was no place to include an attachment like a screen shot of the better deal. So I booked rooms with both websites, and will cancel my choicehotels booking since they won't honor their price match guarantee.

This company is the worst app ever.
I made a reservation for what was supposed to be a dog friendly hotel. When I got the confirmation I. Looked over the details and noticed that animals are not aloud. I tried to cancel the reservation not even 15 mins after I made it when I noticed the no pets. Well I failed to get ahold of the hotel so I called the choice hotel line. They told me I could not cancel the reservation because the deadline was on the 13 of December. I made the reservation on the 15 of December. How can I miss a deadline when on the 13 it wasn't even a thought to get the hotel. They are attempting to rob me. I now have to go through cancelling my card and ordering a new one so I am not charged for a room I will not use. I am just disgusted. I absolutely would never recommend this app. NEVER. I will not use it in the future at any point

I recently fled a domestic violence situation which I let the manager know about as she was asking me to leave she told me to pack lighter next time I got beat up

I cannot give a 0, Or else I would. They give offers of stay nights get one free. When it's off points system. You get 6,000 points to use on a stay which you cannot book free a free stay anywhere with those little of points. Lowest points to book is 25,000. Of course this was not told to me when I booked stays for this promotion. I spent from 10am to 3pm on phone to them today. Talked to over 24 different people with them finally tired of me and told me to just to call actual hotels and complain.
Do not support any choice hotels.