Citigroup Private Bank

They suck you in as a new customer and then they do not provide you with their latest advertised interest rates. New customers be aware of poor after service. Don't get hooked in.

SCAM SCAM SCAM--Benefit cannot be utilized because small print says if you've had a previous illness that's a pre-existing condition---SCAM. Bad news because you think you have coverage and don't buy any.

I have a Citi credit card and I *had* a Citi bank account until this past week. I opened my account almost 10 years ago and enjoyed some good benefits (ThankYou points, which could be converted to cash for online bill pay, etc.). However, over the past year, Citibank has really declined and is now sticking it to customers. ThankYou points for banking are no longer available unless you have high balances in your account or have an upper tier (e.g., high balance or other requirements) account or if you in some other way give Citibank your money (give--as in NEVER get it back--through fees). Also, it is difficult to avoid montly fees for banking unless you meet the balance requirements or have direct deposit AND online bill pay activity each month. I say NO THANK YOU to Citibank. I closed my account.

I still have a Citi credit card. It's not that great, so I don't use it often. They DO now offer a new credit card that gives you 2% cash back (Double Cash card, I think is what it's called). That's a pretty good deal compared to other cards out there, but any time you open a new credit card, it hits your credit report/score negatively, so I tend to only open a card when the deal is spectacular (I'm still considering the Double Cash card, but it is not compelling enough for me to act yet).

Back to banking: I recommend looking into a local credit union if you want to be able to bank and not pay excessive fees. Most credit unions offer a MUCH better deal than the banks do now.

These people have no compassion. I accidently paid the wrong amount on my Macy's card and even though I told them, even had my bank call them so they would stop the transaction, not only did they not stop, they attempted 3x to take $4500 out of my account over a 2 week period, even though they were told wayy in advance this payment was done in error. Every bill I needed to pay for the past 2 weeks has been returned from my account NSF because of this, these multiple attempts to take this money out left my account in the negative, the fees incurred on both ends have been insane. Be aware, if you pay your bills online through a companies online pay system outside of your bank, be cautious not to make a mistake because the financial institution will not care, and they will try to debit 3x regardless. You will get 2x the fees for each attempt they make that is not successful, they don't care how big or small the amount is. This is a horrible policy, they should have stopped with their attempts upon me notifying that it was a mistake. Any card that I have held by citibank is getting closed. Done with this nightmare of a bank. I did a little research and they have already been involved in several class action law suits over fees and such, maybe this will be another.

I've been a satisfied customer since 1997... The only thing I would like to have is a lower interest rate. Otherwise it's all good.

CitiBusiness is full of people that racially profile African Americans citizens. I was a victim of scam and reported it to their fraud department. Once they heard my voice, they did everything but helped me. It seemed like they were trying to help the person that scammed me by making sure I do not have access to the information that I asked for/ needed in order to get my money back from the scammer. Under 2 days I was surprised that when I called to follow up, they told me that the case was closed. They said that they investigated the case and were unable to retrieve the money from the scammer because the person withdrew all of the money from their account. I asked them to send me a document in writing stating what they told me orally because a place I filed a complaint asked me to upload proof of what my bank said because the scammer was giving contradictory information. I called CitiBusiness Fraud department several times and was given different conflicting information every time. I spoke to several different staff eg. Janette with code TRT071 who is the manager of the fraud department, Rosa TRT012, Rosa TRT017, James who is the supervisor of the customer service department. They all gave contradictory information that does not match what the person before said, which is a proof of bias. This bank has racist employees that discriminates and preys on against African Americans. They run the bank like a prison facility when it comes to African American customers. They are not trustworthy, and I urge any African American individual/ entrepreneur who wants to establish any account with Citibank to consider other banks. Most of their staff are Hispanic Americans, who are totally biased and have nothing but natural hatred and disrespect against African American people. When you complain about racial profiling or racial intimidation, in order to make the racial aspect disappear, they will counter you by bringing the one black staff they have on the phone, who will further intimidate you by saying they themselves are black and continue harassing you. This is the new Jim Crow. CitiBank is trying to make the claims of racial profiling go away by any means necessary. I urge you to look into other banks.

Es el mejor medio de pago que he conocido se los recomiendo con los ojos cerrados, lo utilizo constantemente