Citizens Bank

I will be ending all business with this criminal bank next week,wells fargo issued me a check verified it the following day and this scumbag bank told me for days it was wells fargo not verifying the funds,well low and behold I went to the Payee wich is Carmax and they proved beyond any dought citazens was lying to me,So lesson learned they sucked on the 80s and worse now,HOPE citazens made 100.00 screwing me for 6 days with there hold

After several years, documents, phone calls, and overnight mail fees to establish access to an IRA account of my late husband held by Citizen's Wealth Mgt. Fund; Citizen's said all accounting was in progress and I was assured the funds would be made available to me as the beneficiary. I was sent docusigns a few weeks ago to complete by Citizens, and subsequent letters with the account information. I was also told several times, everything was fine. Yesterday, a very rude individual I had never spoken to called and treated me disrespectfully acting as if I were trying to jailbreak an account. I was told for the first time I was not a beneficiary, they had no records, did not know why I was calling, and denied any explanation and did not offer any follow up or phone numbers to assist in looking into how this account was so mishandled. A last call back was met with disdain and refusal to supply any reason why this all transpired after an exhausting process and assertions by an attorney. I provided Citizen's bank with the email from the attorney who had written to the bank over 2 years ago. I have attached supporting documents that show more than one individual believed the process was routine, and the beneficiary clearly designated. I have even submitted a letter from Citizen's bank notifying the Executors of his estate who the beneficiary was with Citizen's bank letterhead. Smoking gun demonstrating incompetence. Please forward this information to a higher up department, because an apology should have been offered if all of this was a major mistake, and if everybody was lied to and poor handling on Citizen's end. I also do not want to get robbed by a bank. If the individual who sent me a link yesterday to upload my documentation is wrong; she should be reprimanded for being rude. Estate matters are a serious matter and should be handled with respect which she lacked to the core. I never asked for this fiasco

Customer service is pathetic. My home loan was purchased by Citizens several years ago from another bank. I do auto withdrawal and have for the past 10 years. This month they screwed it up. I think it is the second time in the 10 years, not bad. But, try to talk to someone to get it fixed? Forget it. When I finally spoke to someone, albeit in a foreign country, the connection was so bad they were almost impossible to understand... and then incompetent, and needed to transfer me to another location where the wait time was "more than 30 minutes", wow. Choose a different bank.

Citizens Bank is horrible, the worst bank I've ever had, possibly the worst bank overall, and they cheat customers. Worst overall customer service experiences. Wait on hold 2 hours and finally give up waiting. Their website may not work when you need it. I can't even pay my bill and now past due with a $40 LATE FEE. How about Citizens Bank can go and die. Last thing, they once opened a credit card in my name after I told the Bank person no over and over.

I have been with citizens bank for over 10 years, and since they sold out to another investment entity they seem to reorganize your withdrawal and checks to deliberately overdraft your account.
They will hold checks for weeks until it will overdraft your account and charge you $35 fee. Or 5 of them.
Even if its deposited the same day by payee.
And the customer service are very difficult to understand their broken english and are very rude and ultimately have no real interest in resolving your issue especially if it benefits the bank.
They have a history of transferring your call to "a specialist " but nobody ever answers the phone.
Can anybody find a main office phone number?...good luck on that
This bank should be shut down for theft of funds.

I have been trying to close my checking account ever since they bought HSBC. Man, who knew that closing a checking account that has no balance on it would take hours and hours of phone calls. Spoke to 4 reps; was promised by the first one that account would be closed. Didn't happen. Got charged $50 for reasons that are beyond me. Called back, offered to pay off the -$50, took another 3 phone calls to finally get people to understand my request. One guy even told me that my account can be re-opened any time at the discretion of the bank if more charges are posed to my checking account. So basically, I will never be able to fully shut the account because Citizens Bank can reopen it anytime? Nothing I was told makes sense.
One thing I do know is I would do everything I can to make sure I will never, ever do business with Citizens Bank again. Their lack of professionalism and the inability to provide consistent information is why they cannot beat banks like BoA, Chase, and other big guys.

Their customer service people are barely intelligible due to heavy accents, their fraud claims follow-up is a joke and their 'new' website for online banking hasn't functioned in a week and I cannot access my accounts.

Avoid Citizens at all costs. I ended up with Citizens because HSBC sold off their lower balance checking accounts to Citizens. My experience has been terrible. They issued me 2 different credit cards, one with a 26 percent interest rate, and now they won't transfer the balance to the lower interest card because of some bull$#*! "introductory period." I have no idea how I ended up with 2 different Mastercards issued by Citizens, but when I went to the bank the other day to withdraw money, the teller tried to sign me up for another. Prior to that they were charging me absurd fees for having a low savings account balance. Their hold times are atrocious, the calls get dropped frequently, and you almost always have to ask for a supervisor for help because the people who answer calls have heavy foreign accents and can't answer the questions anyway. AVOID!

Changing my mother's bank from Citizens due to poor telephone customer service. Have to wait over 30 minutes or more. Then get transferred to a different department to start the wait over again. This is a major inconvenience.