Citizens Bank

Citizens Bank updated their online app today (6/28/23) and removed all secondary levels of security. The security question was eliminated and there is no option to have a code sent via email or text. So if your password is compromised - YOUR MONEY IS GONE! I called to verify this and was told that no secondary level of security was available (*******428). Best option is to move your assets to a responsible and security conscientious bank.

Horrible security measures in place for the Canada Post Visa card that they issue. Bought an airline ticket through cheapoair then the airline somehow convinced these guys to charge my card a second time for the same flight. This did not set off any alarm bells or anything, Citizens bank just allowed it. When I went to file a dispute they said it was "NOT THERE PROBLEM" and that "THEY DON'T PROVIDE SECURITY OF THIS NATURE TO CARDHOLDERS". I am no longer using this card. PLEASE STAY AWAY THESE GUYS WILL NOT PROVIDE YOU ANY PROTECTION.

When I was named executor for my cousin's estate, I decided to open the estate checking account at Citizen's, since she had had her checking account there and I figured it would be simpler. Two-and-a-half weeks later, still no checks: the clerk at the desk said they had gotten printed and had been sent out regular mail. Two days later I went back, and one of the managers checked and said the original order had been canceled "by somebody" but then the order was placed again 2 weeks later. I finally got the checks 25 days after I had ordered them -- in the meantime, I had to use my own funds for some of the estate charges.

At the same time, I get their credit card as part of a promotion: spend $1500 in the first month, get $200 cash back. I did that (several big vet bills). It's been six months and still no credit to my account.

Also, I had never asked to go paperless on the credit card account, I wanted printed statements. I got emails that said "my statement is ready, see it online", but I thought that was simply a notification, like Capital One and Citi, who notify me but still send me paper statements. Didn't pay attention, got an email notice that I was late. I went and checked the credit card account -- someone had made it paperless. I never would have moved that button to paperless, I want printed out hard copies, request them when I'm at the doctor's, the vets, etc. Now I owe late charges and they've probably ruined my credit score. Don't bank with Citizens!

All I want is a 1098 form, but I've called and been on hold for HOURS. No answer. Does this company even exist, are there any employees? I can't even contact them through email. Absolutely HORRIBLE.

I would never put money to the Citizens Bank. It has been taking monthly fees without letting me know even I have set up automatic transfers as active accounts. When I called, Mr.Walter, the customer services manager from Citizens bank, he said he will Not give my money back. I told him that his coworker FORGOT to set autotranfer in one of my accounts. He said not his problem. So I quickly closed all my four accounts withdrawal all my money from Citizens Bank. I scared. The Citizens Bank customer services made mistakes not to do one of my account to transfer fund between my accounts I asked the bank to check the record, Mr. Walter supervisor from Citizens blamed on me to checking of myself. Past 6 months I have never received an email, mail or text or a call from the bank for these charges or fees. Instead I only received email that my account auto transferred information, so i thought they wont charge fee but i was wrong. Six months ago i trusted the customer service that he set up all my accounts into automatic transfer, my accounts would not be charge any fee. The sad thing was he told me not to worry because he did all set up, unfortunately the Citizens bank's customer service didn't do his job right or lack of his training made mistakes with my accounts. So one of my account he got missed it and keeping charging fees until i walked into a branch and found out of myself my money was gone with their charging fees for months without notice. Bad customer services on the phone with attitude from the Citizens Banks. I closed all my accounts immediately because they took my money of their mistakes and i was told The ONLY exception to get my fund back is to open an CD account with new money deposit that i could able to give credit back to me, the branch manager said. Don't trust Citizens bank nor their services, I will not do business or put money into this bank.

I opened a Home Equity line of credit with them years ago which I stopped using a long time ago and fully paid off the balance, but they had connected a checking and savings which they forced me to open together with HELOC, they kept deducting monthly fees and even after I asked to close my account, finnaly I had left a few dollars in the account and would not close the accouynt by sending me the money unless I go to a branch, so spent hours on the phone with them one agent dosnt agree with other agent on policies their site is very unprofesional to see where your acciunt is up to, just a unprofessional bank eating your money

STAY FAR FAR AWAY FROM Citizens Bank.
I was ripped off by a scam companies. The company is Universal Health Share. They had been charging my credit card $344.00 every month. I went to my Doctor for a checkup and some Lab work. Bills were sent to Universal Health Share and they never paid one cent. After months and months of calls and bills being sent by the Doc. Office and myself. I had to pay all the bills myself. I called Citizens to cancel the credit card and file a claim. The Citizens Rep said I was ripped off and this sounds like a scam and someone from citizens would call me in 48 hours. Citizens never called. I called citizens several more time and Citizens said each time someone would call me. Never got a call but did get a letter that said because I sign up for the service they found in favor of Universal Health Share. This is nuts. I talked to the manger at the citizens branch I go to and she said that was nuts and I was ripped off and she would get this taken care of ASAP. Citizens never did anything to help and I never got 1 cent back...

Awful service. Don't waste your time. Very unorganized. Lack of communication and clarity. Took over 30 days just deny right before closing.