• CitizenShipper

CitizenShipper

Write a Review

Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
See all photos
How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

Rating

Timeframe

Other

Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user rickp154
Utah
1 review
0 helpful votes
  • Send Message
September 13th, 2019

This is an amazing platform that brings those in need in contact with vetted and safe options for providing the needed service. Incredible company, incredible customer service. 5 stars all the way around.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Rick! :)

Thumbnail of user dianar195
Florida
1 review
0 helpful votes
  • Send Message
September 9th, 2019

After another company canceled last minute we were pressed to find a transport for our baby in a rush. We relocated from NY to Florida. Citizen shipper helped us find a bunch of companies willing to do it at a great price! I am so thankful we found all paws! They gave us a very fair price and a window of time that worked perfectly for us. All delays (because of traffic and what not) were clearly communicated. During the trip they provided a tracker so I could see where they were and texts daily and at my request. She sent pics with every text so I could see her. Our dog arrived safely and on the day discussed. She was very well taken care of and happy! We would highly recommend their services and will def use them again if needed! Citizen shipper makes it so easy to complete these transactions and for us to feel secure in our choice! I will def use them for all my needs!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you very much for your review Diana! We welcome you to your new home and look forward to help you again with your transportation needs in the future! :)

Thumbnail of user bkj2
Maryland
1 review
0 helpful votes
  • Send Message
October 26th, 2019

ADL Logistics was simply awesome. Rod did a fabulous job communicating price options & pickup/ delivery times. He was very responsive when I had questions, even responding while off for the weekend. He was always professional while being personal enough to understand the needs of me and the seller. The driver was also very professional and communicated well, providing sufficient notice on pickup and delivery times. ADL Logistics will be my go to for shipping vehicles. Oh yeah, I almost forgot to mention the price quote. It seemed to good to be true, but the service provided far exceeded my expectations based off the price. TRY ADL!
Brian J (Suzuki Boulevard M109R/MD

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Brian, we look forward to see you using our website again for any future shipping needs! :)

Thumbnail of user lindsayh90
Missouri
1 review
0 helpful votes
  • Send Message
December 10th, 2019

I used citizen shipper to find the best puppy shipper ever. I found Golden Voyages and he took 3 puppies from Missouri to Florida. It was easy to find a good person to do this on there because citizen shipper lists all their reviews along with the number of shipments made and how many incomplete shipments they had. I found a 5 star shipper and he didn't disappoint.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for you kind words Lindsay, we sincerely appreciate your recommendations and look forward to help you with any future shipping needs :)

Thumbnail of user debm107
Washington
1 review
0 helpful votes
  • Send Message
May 20th, 2019

Peter, with Bentley's Pet transport, was so loving and kind to the senior dog I transported. He communicated often of how she was doing, that they were taking a break and how long, where he was, and othet important information. She hot walked frequently and gage us his time of arrival when he was about 24 hours away. He was also very friendly. I will use him again for any of my transport needs. I felt very comfortable and at ease having my rescue dog in his care while she was going to her new home.

Thumbnail of user wayneh193
Rhode Island
1 review
0 helpful votes
  • Send Message
April 22nd, 2019

I posted for a driver to do a pickup in Florida and bring it to Rhode Island. Got lots of competitive bids and picked one that worked best for me. The driver had an accident before my pickup and couldn't do the job. I contacted CitizenShipper, explained what happened and customer service immediately helped me post another ad which resulted in finding the perfect driver who did the job exactly as promised. Customer Service then refunded my initial fee right away and everything turned out perfect. I would recommend this company 100%!

Thumbnail of user jerryb419
Illinois
1 review
0 helpful votes
  • Send Message
May 14th, 2020

These guys are very good with communicating and getting my motorcycle from Florida to Illinois. The guys communicated well keep me posted on the time frame they would make it and the whole process. I was nervous because I've never used a company to ship their item for me before but they made me feel very comfortable. He wasn't bothered by me calling to check on where he was and how long he would be. Citizenshipper is a great company and I will definitely use them again as well as tell my other friends about them

Thumbnail of user piperc25
New York
4 reviews
7 helpful votes
  • Send Message
June 22nd, 2021

If I could give CitizenShipper 50 stars I would. I moved across the country and was able to find an incredible business to move our 5 cats. We were nervous to have anyone look after our kitties, but Basil and Jack were so kind, and accommodating and most importantly they kept the cats safe and comfortable for the long journey. Because of CitizenShipper a huge weight was lived off our shoulders! We will use this website if we ever need anything transported again!

Service
Value
Quality
Thumbnail of user gabrielec10
New Jersey
1 review
0 helpful votes
  • Send Message
January 17th, 2019

The platform is a great concept. It's so useful to be able to post your transport need and to do some comparison shopping to find someone whose dates and prices match your expectations. I had some technical issues with the platform that didn't allow me to see everything from the dashboard view.

Thumbnail of user corinas18
California
1 review
0 helpful votes
  • Send Message
May 19th, 2019

Tommy is professional, caring, and friendly. My German shepherd and chocolate lab were well taken care of on their four-day trip to me. I am greatly appreciative of Tommy, his wife, Deborah, and their grandson, for bringing them to me safely and soundly. I would definitely use Tommy's service again. Thanks Tommy!

Thumbnail of user kyliet23
Maryland
1 review
18 helpful votes
  • Send Message
June 16th, 2020

Citizen shipper let my dog get stolen by chase miller with m&m family transportation. I have emailed them 6 times and have no response from any customer service. I Payed a deposit of $150 and they picked up my dog June 5th and today is the 16th and I don't have my dog and I don't think I will have him any time soon. My driver has disconnected all there phone numbers, CitizenShipper has blocked me on Facebook and Instagram for messaging them asking where my dog was. They are all a bunch of scam artist. I have no clue how people are able to run a business based of stealing people's money. They need to be shut down ASAP!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Hello Kylie,
It sounds like a very frustrating situation. I checked back in our files to get some clarity about the situation. While none of us wants to think of our beloved pets being stolen, I did not see any resolution to the situation that you describe here. I would love to think that the dog and owner have been reunited. The customer support team has spent considerable effort responding to this complaint and offering as much assistance as we are capable of. I would like to clarify that Chase from M&M is the one who picked up your dog, not CitizenShipper as we do not operate any vehicles for transport of any items. The entire team has been upset over the situation and it is, luckily, rare in my experience. Sadly, some people will operate scams on anything, and while we do our best to filter out dishonest people from our site, not even the most comprehensive background check will uncover everything. CitizenShipper can only refund you money you have paid us, as the drivers are independent contractors and not under our control. This is clearly stated on our site and in our literature. If you have any more information about the situation, please share it in hopes that a resolution can be found.

Thumbnail of user eleanorp16
California
1 review
0 helpful votes
  • Send Message
May 9th, 2019

We were really stressed about moving our dog across the country until we found CitizenShipper. The site makes it easy to find the right carrier for your cargo!
It's easy to use, and it felt like they had the largest selection of 'transports' of any site like this.
After posting our needs no the site, we received numerous bids. We choose the transporter based off reviews, cost, and responsiveness. Communication was great the entire time. I want to stress the CitizenShipper is only allowing you to choose the best person for your job, so if it didn't go as planned, your review for that driver should reflect that and deter others from using their services in the future.
We couldn't be happier with the service we got and will definitely use it again!

Thumbnail of user marciak74
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 15th, 2020

When I decided to adopt a puppy from 1300 miles away, I had no idea how to get her to me. After doing a bit of research, I found CitizenShipper. They made it easy to find a transport service to bring my Molly to me. I just entered a few pertinent pieces of information, and I immediately began to receive bids. It was easy to communicate with bidding companies, and CitizenShipper's website provided answers to any questions I had about the whole process. As a result, I was able to find the perfect people to deliver our newest family member.

Thumbnail of user davidm6821
Texas
0 reviews
0 helpful votes
  • Send Message
January 24th, 2022

Good price and excellent service. Stays in constant contact with you during the shipping process regarding how your pup is doing and where they are at. Picked up our pup in Dayton Ohio Friday morning and was in Houston Texas Sunday morning. Puppy was in excellent condition. 5 STARS!

Thumbnail of user erikas84
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 22nd, 2019

Upon recommendation from our dog breeder, we contacted CitizenShipper for bids on transporting a 10 week old puppy from Florida to Pennsylvania. The form was easy to use and within an hour I had multiple responses from interested drivers all of whom were highly rated and with full profiles to read and review. We were able to select the driver that fit our budget and timeline and the CitizenShipper site made it easy to communicate throughout the entire process. I have already recommended this site to several of our friends.

Thumbnail of user arthurm205
New York
1 review
0 helpful votes
  • Send Message
April 9th, 2019

CitizenShipper has a great site. We found an excellent pet transport company in LV Transport. They do all the leg work in vetting these companies and it allows for competition to help drive the price down. I'd use this site again and again. Couldn't be happier.

Thumbnail of user dennyy3
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 16th, 2019

This service was excellent in all phases of the transaction. Everything went exactly as pre-planned, I highly recommend CitizenShipper.com for all your needs. This service found me a very affordible way to get my dog over 600 miles away to my home

Thumbnail of user anab169
Texas
1 review
0 helpful votes
  • Send Message
June 23rd, 2019

Dave was great! He updated me constantly and was very friendly and professional. He let me ask how my dog Tinkerbell was as many times as I needed and responded with pictures of their route. She got home safe, very much on time, and most important she came home happy. Dave deserves a raise! Thank you, Dave and Citizen Shipper! Ana

Thumbnail of user jodief21
Arizona
1 review
1 helpful vote
  • Send Message
February 7th, 2019

After trying several ways of trying to get our dogs across the country to our new home, and not wanting to drive myself due to the weather, we came across CitizenShipper! Although nervous at first using this site, we were able to find a great driver who transported our dogs for us! Very happy!

Thumbnail of user lynnv87
Illinois
1 review
1 helpful vote
  • Send Message
October 18th, 2020

It was so easy to get bids from drivers who have been backround checked. Then you see the drivers profile and pick the one that you want. Melissa did a great job bringing my to me on a 10 hour trip. She kept in contact and sent pictures along the way. Pricing was fair and reasonable.

Thumbnail of user megano81
Vermont
2 reviews
0 helpful votes
  • Send Message
May 4th, 2020

Citizen Shipper. Maria delivered our new puppy to us in Vermont from Kentucky. She was absolutely wonderful. She kept in communication with me. Always responded right away. Sent lots of pics of the puppy and told what he was up to. I felt very comfortable with her taking care of him and was very happy with her services. I would use her again.

Thumbnail of user taliyahw
Georgia
1 review
0 helpful votes
  • Send Message
October 1st, 2018

They ran into a problem on the way to me but they got it handled and stayed very professional. They worked with my schedule to get my dog home safely and they offered the best price. I would use their services again, thanks!

Thumbnail of user starleb
Colorado
1 review
0 helpful votes
  • Send Message
November 8th, 2019

My driver was great! I was so pleased with the shipping of one of my puppies from New Mexico to New Jersey. But the citizen ship fees get you. All in all it's a good service! I would use it again if needed.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you very much for your review and your honest feedback. CitizenShipper booking fees depend on the rate provided by the driver you have booked and we're trying to ensure that the amount charged is always cost effective and affordable for our customers. We appreciate you for using our website.

Thumbnail of user angelap179
South Carolina
1 review
0 helpful votes
  • Send Message
September 24th, 2018

Sherry was a wonderful transporter of my two cats and communicated with me as much as I requested. Like sending me update pictures and text messages throughout the trip. I would definitely book her again when the opportunity arises. Thank you again Sherry!

Thumbnail of user evanh248
District of Columbia
1 review
0 helpful votes
  • Send Message
July 21st, 2022

Debbie delivered my dog on time, happy, and for the price agreed upon. She kept me updated with pictures and texts. I was thrilled with her service, and it was citizen shipper that provided me with multiple quotes and drivers to chose from.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

How do I know I can trust these reviews about CitizenShipper?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CitizenShipper?