• CitizenShipper

CitizenShipper

Write a Review

Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
See all photos
How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

Rating

Timeframe

Other

Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user cindyh556
Massachusetts
2 reviews
0 helpful votes
  • Send Message
June 1st, 2020

So lucky I ran across this site, and the driver, was the best ever! If you need a service, this one is fantastic, and my driver was tremendous. Sent me pics & videos every day. Just a great experience!

Thumbnail of user joannem305
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
April 27th, 2020

Allen who lives in MN was hired to bring my new mini poodle - 8 wks -home to me in Philadelphia. The 18 1/2 hr ride was a success. Allen was dependable and kept me informed of his progress during his travels. A gentleman 100%, kind and soft spoken. I would use Citizen shipper again.

Thumbnail of user breannam16
California
1 review
0 helpful votes
  • Send Message
September 15th, 2018

Deck delivered our Tibetan Spaniel to us from Texas he was able to be flexible as far as transportation and meeting location. He was very professional and reliable he kept in contact throughout transportation. I would recommend him without a second guess:-)

Thumbnail of user dianat79
Connecticut
1 review
0 helpful votes
  • Send Message
August 25th, 2018

John was friendly, courteous, professional and extremely caring. He did such a wonderful job getting our young puppies home to us from VA to CT. He was timely, precise and reassured us during the transport that the puppies were fine by texting us pictures. He really did take excellent care of our puppies. Thank you!

Thumbnail of user sarahf284
Washington
1 review
0 helpful votes
  • Send Message
September 20th, 2019

Bryan gave me an excellent experience transporting my dog and cat across the country. Bryan was fairly priced and most importantly, Bryan cared deeply about the pets he transported. Bryan sent me twice daily texts and pictures of how my guys were doing on the trip and where he was. Bryan treated each pet as an individual and listened to the needs of each pet. It meant so much to me that he let my little dog ride with him and his son instead of in a crate and he also had great patience with my difficult cat. I would highly recommend Bryan and trust him to take care of my pets again!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you very much for your review of Bryan's service Sarah, we encourage you to share your excitement with the rest of our community on social media! :)

Thumbnail of user heathers562
Colorado
1 review
0 helpful votes
  • Send Message
October 30th, 2019

Jenny with Go Fetch was wonderful! This was my first experience hiring a transporter and loved that I had a gps link to where my puppy was the whole travel time. Jenny was a sweetheart when we met her too! Highly recommend!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Heather, we appreciate your recommendations and look forward to have you use our services again in the future :)

Thumbnail of user lauriej47
Illinois
1 review
0 helpful votes
  • Send Message
September 20th, 2018

We had our senior boxer Kaylee driven by the Sparks team from Houston to Chicago. I found this site online and signed up. We had people ready and messaging us within an hour. We had an incredible experience and will use again.

Thumbnail of user kareng756
Massachusetts
1 review
1 helpful vote
  • Send Message
May 1st, 2020

CitizenShipper was the way I found a driver to transport my fur baby. It was easy to use and I received many quotes from several drivers almost immediately. I also received emails from CitizenShipper providing additional information and a breakdown of the quotes I received. Because of CitizenShipper, I felt very confident picking my driver. Thank you again, Chris for delivering my baby girl safely and providing me with comfort and peace of mind that she was in good hands.

Thumbnail of user dianes1507
Massachusetts
1 review
0 helpful votes
  • Send Message
July 26th, 2021

After careful review of many potential shippers we decided on Mark. From the get go he was easy to work with, informative, sent videos of our pupper on the road and delivered Rebel a day ahead of schedule. The fact that he requires payment at the time of delivery was a tip off. A confident, dog loving transport I'd recommend to anyone.

Thumbnail of user anthonyr503
New Jersey
1 review
0 helpful votes
  • Send Message
May 15th, 2020

These guys have some of the best people affiliated with them. The process of picking a transport was quick, easy and painless. Noah's Ark was phenomenal. They sent pictures and updates all throughout the trip. I couldn't be more satisfied.

Thumbnail of user julianaf29
New Jersey
2 reviews
0 helpful votes
  • Send Message
June 11th, 2022

The whole experience was seamless. I specified my interest, was matched with transport, offered several pricing from $250-$700. My cousin picked the transport based on reviews and we were set to go. The dog went to her new home and was delivered safely. We were informed throughout the whole trip. The driver was punctual and on time. There was a delay because of traffic however she was home the same day she left.

Tip for consumers:
Make sure you do check out pricing, reviews, time frames. Everything comes in to play and dependent upon what exactly your looking for or expecting.

Products used:
Shipping

Service
Value
Shipping
Quality
Thumbnail of user terrih119
Florida
1 review
0 helpful votes
  • Send Message
September 19th, 2019

Good service at half the cost! My household goods arrived on time and in good condition. Citizenshipper is a good alternative to traditional big name movers. Check out the profile carefully, and look at the reviews. This turned out to be a good experience and option for me. Harrison with Giga International kept good communication, was on time and took good care of my furniture and belongings.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Terri, we wish you a warm welcome to your new home, hopeful you will contact us again for your future shipping needs :)

Thumbnail of user sirr1
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 11th, 2018

I had a very positive experience. They had my puppy's interest at heart and communicated very often. I knew exactly where he was at all times, and so I knew when to expect the delivery. I will definitely use this service again. Timely, website easy to navigate, transparent. Kind shippers and very responsive when I needed to make adjustments.

Thumbnail of user shannar13
North Carolina
1 review
0 helpful votes
  • Send Message
March 17th, 2019

We posted our ad and immediately received multiple, reasonable bids for our transport needs. The transporter we selected was very reasonable, professional, and efficient. She kept us up to date from the beginning of her journey to the pickup location until delivery. She provided estimated arrival times and multiple pictures along the way. We would definitely recommend our transporter and CitizenShipper to friends and family.

Tip for consumers:
Be specific in needs and expectations.

Products used:
Pet transport.

Service
Value
Shipping
Quality
Thumbnail of user melaniem171
California
1 review
0 helpful votes
  • Send Message
March 10th, 2019

We needed to ship our doggy to Lousiana from San Diego. Once I posted on citizenshipper I received at least 10 quotes and was able to view those quotes and email back and forth with the perspective shippers. I wish the message board was a little more user friendly, but in the end we found someone within 24 hours.

Thumbnail of user meganc165
Kentucky
1 review
0 helpful votes
  • Send Message
October 22nd, 2019

I must say, at first I was a bit skeptical about the idea of shipping my fur baby, however, this was such an easy process! I appreciated all of the open communication, the care that the driver took with my baby, and the fact that I had real time tracking from the beginning to the end of his trip. All paws headed home is an amazing organization and I am Truly grateful for the service that they offer and I would most definitely use them again for sure! Thank you so much for all you do!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you Megan for giving us and your driver the opportunity to provide you the joy of being reunited with your pet in a safe, reliable and affordable manner :)

Thumbnail of user newtonh24
Ohio
1 review
0 helpful votes
  • Send Message
July 27th, 2022

I've used citizenshipper twice with absolutely wonderful results both times, the first time was to transport two cats, and the second just now to transport a very frightened, fearful dog to me in Ohio. Both transports began in Kansas and ended in Ohio and the ease of how it is to use the site is amazing, I found a transporter within 2 days each times!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rc505
r c. – CitizenShipper Rep

Thank you for taking the time to share your wonderful experiences with CitizenShipper. We are absolutely delighted to hear that our platform has served you well, and that your precious pets were transported safely from Kansas to Ohio not once, but twice!

We understand the stress that can come with transporting pets, especially when they're frightened or fearful, so it's particularly gratifying to hear that our service was able to provide some ease in these situations. Our aim is to make the process as simple and worry-free as possible for both you and your pets.

We sincerely appreciate your continued trust in our services. If you have any more transportation needs in the future, or should you require any further assistance, please don't hesitate to reach out to us at Support@citizenshipper.com.

Once again, thank you for your kind words and for choosing CitizenShipper. We look forward to serving you again soon.

Thumbnail of user nickl605
New Mexico
1 review
1 helpful vote
  • Send Message
February 25th, 2022

I planned to use this service to transport a puppy. However, less than 24 hours after paying $150 to this service; I realized the puppy was a scam so had to cancel my card and deal with that. Then when I contacted them, they only offered a $150 credit and not any sort of refund! They provided absolutely no service and I cancelled within less than 24 hours. STAY AWAY!

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamaram93
Nicaragua
2 reviews
0 helpful votes
  • Send Message
August 26th, 2019

I have been a driver for Citizen Shipper for over 6 months. I have been to every state continentaly and love transporting animals for their owners or new owners. To have someone say I am the only one that will ever transport their family member is uplifting and rewarding. So many memories in just a short time and more to come all because of CS allowing drivers and customers to connect.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

We are very grateful to you Tamara for providing such an awesome service, and we sincerely hope you will have many more rewarding experiences and memories in the future using our website :)

Thumbnail of user tonys1531
Florida
1 review
0 helpful votes
  • Send Message
July 11th, 2022
Verified purchase

Transport of a sailboat from marina to residence. Stephanie and her partner are personable, professional, experienced and made a difficult transport a success. I highly recommend this transport service!

Thumbnail of user jessicas642
Virginia
1 review
1 helpful vote
  • Send Message
May 31st, 2019

We used Citizen Shipper to find a transport service for our cats. We had lots of options from lots of trusted and highly reviewed shippers! We do wish the fees were a little lower or at least that we knew about them before we booked our shipper.

Thumbnail of user aaronl872
Florida
1 review
0 helpful votes
  • Send Message
July 25th, 2022

Citizen shipper was a great platform for me because it connected me to a bunch of different service providers and allowed me to do my research on which one to pick. Without the help of citizen shipper i would have been very stressed out in finding a way to transport my pet. I really appreciate that citizen shipper was easy to use and the fee was affordable. I would recommend anyone to use it who needs to!

Tip for consumers:
Citizen shipper was a great platform for me because it connected me to a bunch of different service providers and allowed me to do my research on which one to pick. Without the help of citizen shipper i would have been very stressed out in finding a way to transport my pet. I really appreciate that citizen shipper was easy to use and the fee was affordable. I would recommend anyone to use it who needs to!

Products used:
Citizen shipper was a great platform for me because it connected me to a bunch of different service providers and allowed me to do my research on which one to pick. Without the help of citizen shipper i would have been very stressed out in finding a way to transport my pet. I really appreciate that citizen shipper was easy to use and the fee was affordable. I would recommend anyone to use it who needs to!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayr169
District of Columbia
1 review
0 helpful votes
  • Send Message
May 26th, 2019

The in-house messaging platform on CitizenShipper allowed me to contact and vet the appropriate driver without having to call people individually, which saved a lot of time and effort. In fact, drivers initiated contact with me first and quoted me based on the route I posted. I was able to connect with a driver and safely transport my pet to the final destination. I recommend this application.

Thumbnail of user jasonb3188
Florida
1 review
2 helpful votes
  • Send Message
July 18th, 2023

Be very weary of this site. I booked a load, paid the deposit citizenship or charges a fee for their service and your protection. According to them the person never picked up the load kept the money, and that was the end. Citizen shipper said they cannot do anything for the lost money other than the fee that I paid to them they will give me a code when I used to rebook and I should not have to pay, of course the code didn't work and I had to pay again. Be very careful you are basically putting your trust in a stranger as the company will do absolutely nothing for you to protect you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rc505
r c. – CitizenShipper Rep

First and foremost, I'd like to genuinely apologize for the challenges you've faced. We understand the concerns you’ve voiced, and deeply regret any inconvenience or stress you’ve experienced. Your feedback is crucial to us as we continuously strive to improve our platform and the experiences of our users.

CitizenShipper aims to be a trusted platform that connects customers with reliable transporters. However, we sincerely regret any cases where experiences don't align with our goals. Our team is dedicated to addressing concerns like yours thoroughly, ensuring clarity and providing guidance where needed.

For the situation you've mentioned, especially about the code not working, our Support Team has the expertise to delve deeper into the specifics. While I understand your hesitation given your experience, reaching out to them directly at support@citizenshipper.com will provide the most effective route to address and resolve such concerns. They’re equipped to understand the nuances and intricacies of individual cases.

Thank you for bringing this to our attention. We value your trust and will work diligently to ensure you feel supported and heard.

Thumbnail of user pamelar1299
Missouri
1 review
4 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase

This company does not cover damages IT causes. Instead of waiting for the transporter to deliver her animals, or procuring another driver to complete her route, it fired her
MID ROUTE (with animals on board) before she could even get to my cat. Then CitizenShipper told me to go on their site and pay yet ANOTHER driver with no guaranty it won't cancel that driver as well. They do not cover ANY costs that IT causes. My cat is still awaiting pickup! I can't afford to play this game. Bad

Thumbnail of user rc505
r c. – CitizenShipper Rep

Dear Pamela, I'm so sorry to hear that your experience with CitizenShipper was frustrating and resulted in the delay of your pet's transportation. We take this situation very seriously and understand the importance of ensuring the safety and comfort of all pets in our care.

I understand that the cancellation of your previous driver mid-route was unexpected and caused inconvenience for you. I apologize for the lack of coverage for any costs that resulted from this situation. Our goal is to provide a reliable and stress-free transportation experience, and it's clear that we fell short in this instance.

I would like to assure you that we are taking steps to prevent similar situations from happening in the future. We value your feedback and will use it to continuously improve our services.

Please reach out to support@citizenshipper.com if I can assist in any way or if you would like to discuss this situation further. We are here to help and make things right for you and your pet.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

How do I know I can trust these reviews about CitizenShipper?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CitizenShipper?