• CitizenShipper

CitizenShipper

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Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
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How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

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Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user sashaa15
Texas
1 review
2 helpful votes
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June 26th, 2018

This site is complete crap. Terrible customer service representatives who only know how to use the same bull$#*! template to respond to problems. The driver who was supposed to ship my animal stole my money and never contacted me again. They refuse to refund my money and make things right. I am beyond pissed. DO NOT USE THIS SITE!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Hi Sasha,
Again, we are very sorry that your driver caused you such inconvenience and trouble. Im also sorry that you feel this way about our site. Customer support has been in contact with you on this issue since your first email on May 23, when you first let us know of your drivers failure to honor her contract with you. I worked with you personally in relisting your shipment, and on May 28, you notified me of your intention to hire another driver on our site for the shipment. This driver had not submitted a formal bid as of that time, and I asked you to let me know once they had, so that I may accept for you and transfer your deposit over to the new driver and get your shipment taken care of for you.
I had no further response or communication from you until last Thurs, June 21, at which time you stated: "It has now been over a month… I did not receive any help getting my brothers dog shipped from a different driver and now the dog is gone. I don’t want to hear anymore excuses. I will have my money refunded immediately." Your booking deposit, and the only money paid to our site, was refunded the very next day when we returned to the office at 9am, after receiving your response email after hours the night before.
As you were informed before entering payment info to hire your driver, as well as a second time in the confirmation email sent after acceptance, and now previously discussed several times via support emails, Citizenshipper is the marketplace that connects you with independent contractor drivers who are able to complete your shipment. You pay a small booking fee to our site in order to secure your contract/schedule with the driver. At this point, your contract and shipment are completely handled between yourself and your driver. You then pay the driver fee DIRECTLY to the them. We do not handle or mediate any payments made to the driver, and as such, have zero ability to issue a refund for a payment made to the driver, which we never had in our possession. (https://citizenshipper.zendesk.com/hc/en-us/articles/202291459-How-do-I-pay-for-my-shipment-)
We do perform background screenings and several other verifications on all drivers using our site. Unfortunately, this does not predict future actions of any person, and once we are made aware of any situation, drivers are immediately suspended from our site pending investigation. As mentioned, your particular driver was suspended and banned permanently from using our site after yours and other cancellations were brought to our attention.
As Ive also requested, if you paid your driver a fee directly, which she is refusing to refund, you will need to immediately contact your local law enforcement. We will, of course, be happy to provide any and all information regarding the contract between you.
For more info, you may also refer to both our shipper and driver terms of use: https://citizenshipper.zendesk.com/hc/en-us/categories/200277749-Terms-and-Conditions-

Thumbnail of user nicoled167
Washington
1 review
0 helpful votes
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September 5th, 2018

I'd like to start by saying I've never used a dog shipping company before, nor was I aware such a thing existed. I found this website through a google search because I reallllllly didn't want to put an older dog on an airplane. Or any dog for that matter. That said, Brenda is fantastic! We needed to ship my dad's dog from Tulsa, OK to my home in Seattle, WA, quickly. Brenda worked with us to get it done affordably and without having to fly the pup. Brenda and her husband picked up our pup and all of her stuff on a Monday evening and drove her straight to us, arriving Wednesday morning. Brenda communicated wonderfully the entire time, with ETA and pup updates and pictures. Our dog arrived healthy and happy, with all of her items. I'm so glad such a website exists, and people like Brenda and her husband who are willing to safely drive precious cargo across the country! Many thanks to them! I gave 4 out of 5 stars because the fee the website charges is a bit steep...

Thumbnail of user christiano73
South Carolina
1 review
0 helpful votes
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July 8th, 2020

In a time of uncertainty, especially when it comes to work and money, citizenshipper came through to save the day! I signed up to be a driver less than a month ago and already I've earned over 2,000 dollars transporting pets across the country! It's been an incredible way to see the country AND get paid for it! Not to mention, I've been able to hang out with the most awesome, sweetest, and cutest pets ever! If you are needing to transport ANYTHING across the country, citizenshipper is the way to go!

Thumbnail of user seanq
North Carolina
1 review
8 helpful votes
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August 31st, 2017

You can add me to the growing a list of unsatisfied people. I can't get a hold of them for anything. Now the driver won't return any messages either. So now I have to find another way to get my dog across the country

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Hi Sean,
I sincerely apologize for inconvenience your driver left you with.
I have located your support tickets dated on 8/30 and 8/31. As Im sure you are aware, Texas was devastated recently by Hurricane Harvey, which did delay our availability to respond to customer within the customary 24 hours, as notated on our site during this time. However, you were sent a reply on the morning of 9/1, requesting the driver and shipment info so that we could both investsigate what happened, as well as find you a replacement driver immediately. Our email was never answered, and so were unable to offer any further support.
Please remember drivers on our site operate as independent contractors, and do not work for Citizenshipper, which is the load board used to connect shipments with drivers who are able to help transport your items.

Should you need further help, please feel free to reach out to us at Support@Citizenshipper.com and we will be more than happy to help.

Thumbnail of user taylorb143
Pennsylvania
1 review
0 helpful votes
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August 18th, 2018

Thanks to citizen shipper and copper dog transport I was reunited with my dog Louie! They were quick to respond to me and the prices were very fair. He was transported from Florida to Pennsylvania and they delivered him a lot earlier then expected!

Thumbnail of user brandonp138
Indiana
1 review
0 helpful votes
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November 20th, 2019

This site saved me from having to get rid of my dog and connected me to many people willing to help. I definitely advise to research a person thoroughly before accepting of course. It was easy to post exactly what I needed to get done, when I needed to get it done, and how much you are able to spend. The only downside is choose very carefully on what people say, how they say it, and what they offer. Citizen Shipper is great but they can't stop the horrible people from surfacing, and that would be my advice. Otherwise, it's a great way to save money and get the help you need.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your honest feedback Brandon! We are very glad to hear our service helped you reunite with your loved one. :)

Thumbnail of user fatimar9
California
1 review
0 helpful votes
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February 10th, 2019

Citizen shipper has great workers. The driver that pick up my dog was the best. He took good care of her and kept me informed throughout the trip. And my dog trusted him and look pleased with him which made me happy because it was the first time that my dog was in a trip with someone she didn't knew.

Thumbnail of user devinl89
Ohio
1 review
0 helpful votes
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June 17th, 2022

This business is great for those who are looking to ship all sorts of things. The shippers on the website are very reliable and you can find all sorts of quotes depending on the person and their services. Personally I transported my dog and was very happy with the quote I was given and how communicative my shipper was.

Tip for consumers:
It’s a very simple sight and you’ll be happy you used it

Products used:
Shipped dog

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbieb1879
Washington
3 reviews
0 helpful votes
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June 5th, 2023

Rick S. Picked up my kittens in Eastern Oklahoma and brought them to me in Santa Fe, NM. He kept me updated on his progress and sent me pictures of my babies during the trip. It was reassuring to see they were doing fine. He made sure they had food and water and a litterbox to use during the trip. If I ever need to transport a pet, I recommend Rick S. To do the job.

Service
Value
Shipping
Quality
Thumbnail of user geneg90
New Jersey
1 review
0 helpful votes
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May 19th, 2019

First time using this service and was a little shakey. But Mary explained everything to me, was fair with pricing and touch base with me very often. She did a great job and put me at ease. She even walked and fed the puppy on the way up. Job well done. Thanks Mary's lil lamb!

Thumbnail of user dianer252
Indiana
1 review
0 helpful votes
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June 6th, 2019

We loved our Shipper Robert. He kept us updated and answered every text. We got pictures of our Baby. Our Frenchie Merci loved Robert and so did we. She will miss him truly. We chose CitizenShipper because we were offered many professional shippers to choose from. It was easy to book, pay, track and deliver.

Thumbnail of user stacier21
North Carolina
1 review
0 helpful votes
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January 31st, 2019

This was my first time doing this so I have to admit I was a bit nervous, but R&M Transports were wonderful to work with. Talked me through the process every step of the way and got our new puppy to me safely.

Thumbnail of user willm103
Connecticut
1 review
0 helpful votes
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June 30th, 2019

This place is amazing. Hands down the best shipping service out there. I have tried other but there website weren't has user friendly as citizenshipper's website. Because of these guys me and my family were able to start our new chapter in our lives! Thanks to Eterna (our driver) and citizenshipper! Our driver was great! Gave us updates through out the whole trip even with pictures! She was truly sweet and a pleasure to work with! Made us feel safe the whole time. Thanks guys!

Tip for consumers:
Don’t be afraid!

Products used:
Animal shipping

Thumbnail of user kathyw232
Arizona
1 review
4 helpful votes
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December 11th, 2018

The website is difficult to use and when you ask for help it is difficult to get a response. I recently double booked a shipment for my dog. When I explained that I needed help they were quick to take $ and still have not returned confusing double book $. This is the second week of waiting?

Thumbnail of user yaredb2
Oklahoma
1 review
1 helpful vote
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May 30th, 2019

Honestly couldn't have received better service! Jon reached out immediately when he saw my request and actually got Max where he needed to be days in advance! (Our request was for Friday but he was available to help us out immediately and it couldn't have worked out any better!) Jon was on time, patient and so kind to Max. He was also great at providing feedback throughout his and Max's trip. I would highly recommend his service! Thank you for everything, Jon!

Thumbnail of user carriel171
Texas
1 review
0 helpful votes
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May 7th, 2020

I got lots of responses from just regular people looking for a fast buck. You have to sort out those from the professionals. I found one and was VERY pleased with the shipping of my 5 dogs from NV to TX.

Thumbnail of user cynthiak136
Georgia
1 review
1 helpful vote
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December 15th, 2018

Shatara was just wonderful and took great care of my new Frenchie girl, giving her bathroom breaks, water and kept her eyes on her to make sure she was a healthy puppy. She worked with me because we had to switch days because of snow and the breeder issues causing a delay. I was worried about trying this service but I would use her for anything travel related. She is very nice, on time and stayed in contact with me all the way. A++++++

Thumbnail of user lizetht1
Colorado
1 review
0 helpful votes
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September 29th, 2019

I was happy to have found CitizenShipper for the transportation of my two baby alaskan malamutes. It was overwhelming to find so many services and to have to contact each and every individual company for a quote, and CitizenShipper made the process far quicker to get our babies home! Very happy with the overall experience and would recommend to anyone looking to transport their furry friends!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

That's so nice to hear Lizeth, we wish a warm welcome to your 2 babies to their new home! :)

Thumbnail of user melaniev64
Minnesota
1 review
2 helpful votes
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March 30th, 2021

They took my damn money and I've never received my Maltipoo puppy. They required a 30 minute therapy session for the puppy before final delivery which was about $980. I can't get a reach of the owner as well so now I've wasted my time and ALL my money on that $#*!.

Value
Shipping
Returns
Quality
Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Hello Melanie,
I’m not sure what kind of therapy session you can have for a puppy nor why it would cost $980, so I can’t help out there. If you submitted a claim to our support team I can’t find it by your name, so if you would be so kind as to send your account email address to jesika@citizenshipper.com I can take a look. In cases of driver misbehavior we are allowed to take some steps but if you don’t contact us, we can’t help. I’m sorry that the owner you purchased from has not responded to you, but we are happy to help as much as we are allowed.

Thumbnail of user odetteg1
Arizona
1 review
0 helpful votes
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June 21st, 2019

I had never used any transportation service before so I was a little skeptic. But Citizenshipper had great reviews and we chose a driver with good reviews and a verified background check. Everything went smoothly and definitely recommend!

Thumbnail of user dominicc191
Wisconsin
1 review
0 helpful votes
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June 22nd, 2022

We used this website to find a shipper for our 8 week old pup. What I really liked is we had multiple offers/options to have pur puppy safely shipped to us. Our first driver had to back out due to a family emergency so we had to re list a search for a driver on a shorter notice and where still able to find someone to pick up and deliver on the dates we wanted. And the person we went with was very professional and delivered us our pup safely to us with no issues.

Tip for consumers:
Give it 24 hours foe your bids/offers to roll in. In my experience we got multiple bids to have our pup shipped.

Products used:
Had a puppy shipped to my home from the breeder.

Service
Value
Shipping
Returns
Quality
Thumbnail of user catrinam13
Virginia
1 review
0 helpful votes
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March 11th, 2021

Very happy with Amanda and Hazee Transport. I booked them through Citizen shipper. They were very very affordable and professional. Had my fur baby in two days. They kept me updated the entire trip. Will use again in the future.

Tip for consumers:
I recommend Amanda and Hazee transport for ground transport!

Products used:
Pet transport service

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennas95
California
6 reviews
40 helpful votes
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June 19th, 2021

I absolutely love this website. Super easy to get many quotes from companies and individuals as well. Being professional, certified, and background checked makes it hard for scammers to be on the website. I recommend this website to all my customers and I will continue to use it personally as well!

Tip for consumers:
It's best to be patient and get as many quotes as possible. Ask around and find out who is local to you with great reviews.

Service
Thumbnail of user jodells1
Texas
2 reviews
0 helpful votes
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November 1st, 2019

With just one request we were able to quickly find a reputable transport. Finding someone to trust with a cat is not easy. However, we put in our request and numerous responses were available for us to check out and we chose the one we felt to be best!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

JoDell, we are very grateful for your feedback and look forward to provide you with the same quality of service in the future for all your shipping needs!

Thumbnail of user jordanj47
Illinois
1 review
1 helpful vote
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April 18th, 2019

Great service! I used it to transport my dogs to my fiances parents house as I studied for two intensive months for my medical school boards. It was really easy to find a experienced trusted transporter. Everything went well and I could not have been happier! Reasonable pricing, great customer service and super convenient!

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From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

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