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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 6th among Mail Forwarding sites.
This company does not typically respond to reviews
I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
I would recommend citizenshipper.com to anyone needing trust worthy reliable people. They did all the screenings and I was able to safely ship my fur babies 1100 miles away.
I had my 16 week old puppy St Bernard transported to me via a land transport company. The overall experience was excellent and I can't recommend this company more
Royal Kings took my money one month in advance, spoke with them frequently, day before my dog's pick up date he said he had no driver. LEFT ME IN A VERY DIFFICULT SITUATION AS I WAS LEVING ON A PLANE AND MY DOG WAS STRANDED. STILL WAITING FOR A REFUND... TERRIBLE SERVICE... THEY SUCK..
Dear Annie, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport.
Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Please email support@citizenshipper.com if I can be of further assistance.
I had a nightmare driver. Long story short, a Friday am pickup became a Saturday afternoon pickup with a drop off that should have been 7 hours later being 16 hours later. Much documentation by text of the strange behavior and about of touch with reality that became very evident as the delivery developed. I brought it all to the customer service team who stated "it was not her fault". And indicated there was nothing else to do with this driver that should not be driving.
This was the response after my detailed evidence that this driver was not all together with reality in what she was doing on this crazy two day adventure that should have lasted 7 hours:. Hi there! Thank you for your e-mail!
Thank you for being concerned, we also strive to make CitizenShipper.com a safe environment for everyone involved,
Although I cannot share specific information for the driver's privacy, there is a good reason for this to have happened, and we understand the situation and she was not at fault, thank you for bringing this up,
Please let me know if you need further assistance,
Seriously watch out if you choose to use this company. You could more easily just ask someone on the street corner to drive your precious pet somewhere. The risk is similar
Products used:
Shipping of my pet from one location to another
They delete bad reviews even when their drivers damage your items and threaten to steal your money. This was the most stressful move I have ever done and citizenshipper didn't do a thing to help.
* CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very happy I found this site to help get a puppy from Dallas to Cincinnati. The bids and communication were easy to work through. Several options. Thank you!
Very professional you don't pay until you receive your product I like the different people and profiles to choose from and everyone is certified with a background check
Bentley's Precious Pets was the first time I have used a transport but it won't be my last! They were punctual, kind and truly a joy to work with. I would recommend to anyone.
I was very please with Sabrina! I was kept up to date on my fur baby and she took great care of her! My puppy arrived content and happy. I HIGHLY RECOMMEND Sabrina to bring you your new family member!
Kelley Meckes
Super fast, professional and kind hearted. The cats arrived clean and in good health. They provided food, a litter box and safe environment. Would use them again.
Have used twice. Form was easy to fill out. Both my drivers were very friendly and kept me up to date the entire trip. And my animals didn't seem stressed at drop off.
Thank you very much for your review Rebecca, we sincerely appreciate your loyalty and we're happy to have you as a satisfied returning customer :)
I used Citizen shipper time help find me a way to move my cats from CO to MA. And the company was amazing. So happy with how easy and professional it all was
Thank you Katherine, it was a pleasure. We're at your service for any kind of future shipping need :)
I Citizen-shipper to send a puppy to a client who had a certain budget. Citizen shipper has been contacting me for ages trying to get my business as a breeder first promising to waive their fee for the first time (this was the first lie) saying that in the reply email to Kristen Stewart she would waive the first service fee with no response. I messaged another person at Citizen Shipper…no response. I went ahead and booked with a company for travel who had really excellent reviews and I trusted to take my puppy on its journey to the new owner. She contacted me after a week apologizing profusely that she was double booked so I explained that unfortunately I would have to have someone else a family member drop off the puppy. I requested that they cancel the booking which it stated in a text to me and on the website email. I have now sent about 20 emails requesting a refund. I have submitted the emails and text messages to receive a email saying I can have another shipper (which I didn't want) I stated right on the website it states 100% guarantee shipment or your money back (another lie). Buyer beware this is very unethical and I'm glad I found out now so I will never use your company again!
Tip for consumers:
I would definitely not recommend this company
Products used:
We decided after the bad experience to take the puppy ourselves
Dear Ann, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport.
Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Please email support@citizenshipper.com if I can be of further assistance.
Raymond was amazing. He went way above and beyond what we expected. He spent the night in an airport to make sure we got our puppy delivered the next day. Highly recommended.
Citizen shipper was very user friendly and linked us up with drivers in minutes. Brandon and Raymond were great! Drove from Oklahoma to North Dakota and back with our furry family members.
This connection was so easy to use and so incredibly helpful. I had never needed this service before in the past but having this as an outlet put my mind at ease.
Thank you for your review Jodi, we sincerely appreciate your insights and we're glad to know you found our service to be anxiety free! :)
Needed my pup shipped home last minute and they delivered with excellent service and great timing. Absolutely a wonderful idea would recommend to anyone needing something shipped far at a fair price.
Thank you for your feedback Anthony, we're happy to hear that you were able to find someone reliable and affordable using our website :)
Deborah was extremely professional and communicative about any type of possible delays or answering any worries. She sent pictures and reassuring updates during the two days she drove our pets to us.
Thank you for your kind words and recommendations Heather, we sincerely appreciate them and we wish you the best possible holiday season alongside your loved ones :)
I will definitely be using this website again and again. Easy way to find qualified and professional pet transporters that have gone through a review process.
Out driver arrived to pickup and deliver as promised. Very polite and professional. We were notified at every step of the travel from departure to arrival.
Love this team. Very helpful & efficient. We had no issues for our pet transport & driver communicated excellent for the entire trip. % satisfied ~thank you!
Products used:
Pet transport
Awesome, Awesome, Awesome, Hound Haulers, LLC is the way to go folks. I was kept in the loop at all times, even on the way to pick-up. I was given a GPS tracking link that was terrific. But nothing was more terrific then the actual communication between HH and myself. Deborah Lenton, Alabama Havanese, LLC
Great site. Given several bids on the transportation of our dog. Very easy site to work with. Made getting our new addition here quickly without having to worry. Would use again!
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you for your review Madelyn, we're very happy to hear that you've had such a wonderful experience using our website! :)