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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
This company does not typically respond to reviews
I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
Do not hesitate to use citizen shipper for your pet transport needs. We transported puppy from California to Texas with good results
Highly recommend this website! You get great quotes and it is a very organized Website when your pet needs to be relocated.
Very user friendly. My driver was pleasant and right on schedule. Provided updates on arrival as we set an hour window.
Excellent service! Would recommend and use again for any shipment. This site was a life saver for me shipping my pets.
I used this site to transport a new puppy from GA to CT. The driver was professional, punctual, and on time.
Great service! Highly recommend for your transport needs. Listing was quick and easy and we received our precious cargo very fast.
Found someone to transport my fur babies in less than 2 hours. My transporter was great and will definitely use again!
Success fee which is hefty hidden until you try to book. This should be upfront. I would not recommend to anyone.
* CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
THis site seems to be the focus site for animal shippers. I received excellent low cost quotes from outstanding service providers!
Thank you for you awesome review, we sincerely appreciate your recommendations and look forward to help you with your future shipping needs :)
This website helped me find a pet transporter and without scams. Trusted and great service. Will definately use in the future.
Products used:
Transportation for pets
My dog and cat were transported from Virginia to Texas in less than 2 days and they kept me well update
Great job, timely, safe, and I love the live feed! Our puppy had a long ride and we were able to keep an eye on him the whole way.
They helped me find a reliable driver to ship my dog from Virginia to Miami. I would use them again.
I would highly recommend this site! Easy to use and the driver very polite. Kept us posted during the move
Delivery went great, I highly recommend this site if you need to ship anything. I will be using it again
For a small fee, I found a dog-transport company & easily sent our family dog to my son in Kansas...
Thank you Rose, we are very glad your son has reunited with his beloved dog! We appreciate your kind words :)
First time shipping my dog and everything went so smoothly with my driver! I would definitely use their service again!
Enjoyed using citizen shipper and James was great, would use the service again at any time. Price was within reason.
Very well organized and run company. The steps to get bids was easy along with reviews and other details needed!
Highly recommend. Driver was professional and genuinely cared about his cargo (my fur baby). Driver kept me updated during trip.
We would definitely recommend citizen shipper! Pretty smooth booking and even better delivery. We are very happy with their service.
Was worried at first but my dog was well taken care of and arrived happy as can be. Thanks citizenshipper.
*******@gmail.com, phone number *******638 is selling puppies but this is a scam! This person scammed my brother $500. He will claim he has puppies, but he is sending out scam letters stating he JUST moved to Florida, and is guving the puppies away FOR FREE but the $500 is to ship with CitizenShipper. He had VARIOUS BREEDS of puppies on multiple sites.
IF YOU ENCOUNTER THIS PERSON ONLINE OR ANYONE CLAIMING TO SHIP PETS ACROSS UNITED STATESTHRU CITIZENSHIPPER, CALL CITIZENSHIPPER FIRST TO VERIFY THESE PEOPLE!
THIS PERSON SHOULD BE BLOCKED FROM SELLING ANYTHING!
Tip for consumers:
STAY AWAY!!!!!!!!
Hi Vee,
This person did not actually invent Citizenshipper, and is not associated with our site in any way.
Unfortunately, it sounds like you may have encountered an online scam. The way our site works, is that a shipper, you, would list your shipment on our site and gather quotes from drivers. You would then choose a driver, and then pay them directly for shipping your pet.
There are many scams online claiming to be shipping a pet via our site, however they are using our name fraudulently. All emails from Citizenshipper will end with "@citizenshipper.com." If you have a driver from our site, you may tell me the name and I can try and find a contract associated with them for you. Or if the person who is shipping to you has an account, I can look that info up as well.
Please do not send these people any money unless you have verified that they are 100% authentic.
If you wouldnt mind, please consider editing your review, we would greatly appreciate that, as this did not actually have anything to do with Citizenshipper, and your review does cast a very unflattering light on our site for new customers.
Best,
Jennifer
It was very easy to find somebody to transport our new bundle of fur from Missouri to Arizona using their site! I would definitely use them again!
Thank you for your review Rebecca, we sincerely appreciate the kind words and recommendations!
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
I want to express my sincere apologies for any confusion or frustration you experienced regarding our fee structure at CitizenShipper. Our goal is to provide a transparent and straightforward service to all our customers, and I am sorry if this was not your experience.
Our success fee is indeed a part of our platform's operating model. However, we understand your concern about its visibility during the booking process and agree that it should be made clear from the beginning. We continuously work on improving our services and transparency is one of our main priorities.
We did attempt to address this matter with you via the Sitejabber Resolution Center and we're sorry to learn that we didn't connect. We would be very grateful if you could contact our Support Team at Support@citizenshipper.com so we can fully understand the situation and work to address any issue you encountered.
Your feedback is extremely important to us as it helps us improve our service. We appreciate your patience during this process and look forward to resolving this to your satisfaction.
Again, we are truly sorry for any inconvenience caused, and thank you for bringing this matter to our attention.