• CitizenShipper

CitizenShipper

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Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
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How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

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Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user reym16
Washington
1 review
0 helpful votes
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May 30th, 2019

Dave was excellent, showed up on time, very people and Dog friendly. Was prepared for the pup, Kept us informed along his journey which made us comfortable. Delivered the pup right on time. Our customer was delighted with the Pup. All in All it was a great experience. Thank You

Thumbnail of user laurag290
Missouri
1 review
1 helpful vote
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July 22nd, 2018

Melanie was terrific She picked up on time, then kept me appraised of where she was and called several times to update and let me know when she was coming to deliver. The Bloodhound was happy, well fed and in perfect condition. Price was great. Gets five stars from me.

Thumbnail of user jessicar1832
California
1 review
0 helpful votes
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November 21st, 2021

I had never bought a dog out of my area before so this is my first experience. I found a puppy for my family that was in Florida, we live in California. I found citizen shipper online and booked a transport. The puppy I bought was 9 weeks old and 2 pounds. She was cleared for health with a vet certificate and a healthy weight when she left. When she arrived she was soiled and very thin, so thin her hip bones were showing. I took her in and washed her and fed her. She was very hungry. She died about 8 hours after arriving right in front of my 3 young children. Citizen shipper had me send pictures and communications just to deny me any reimbursement because I didn't get a postmortem report. I was left with 3 broken hearted boys, out $1,200 and no puppy. I couldn't believe they didn't even offer half in good faith.

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Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Hello Jessica,
As a dog owner myself I am so sorry to hear that you and your family went through this situation. We do screen drivers and do our best to make sure they employ best practices when transporting animals. I see that our Customer Support team did a thorough investigation to get to the facts of the matter and that your Pet Protection Plan criteria were not met so your costs could not be covered.

Thumbnail of user cristinem7
Iowa
2 reviews
0 helpful votes
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November 10th, 2019

Jesse had great rapport with my cats who are shy and very afraid. They did well and the service was prompt and thoughtful. She stayed in touch when there was signal, and I felt confident in her abilities. They arrived safely and I was happy.

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Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you Cristine! We sincerely appreciate your kind words and we're happy to hear that you were able to find a driver that would remove the anxiety while separated from your loved one! :)

Thumbnail of user madisono4
California
1 review
0 helpful votes
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November 19th, 2018

I had my cat Antonius shipped from Massachusetts to Los Angeles. The man who transported him here, got him here safely and happily. He picked him up early morning on the east coast and had him here mid morning. You simply post what or who you are shipping and different transporters offer you quotes.

Thumbnail of user rons358
South Carolina
1 review
1 helpful vote
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April 11th, 2019

If you are going to use citizen shipper the one driver you absolutly don"t want is A. B. C Arrive by Chymiere she gets money up front and never will do the job got me for 135.00 de[posit then would never respond back. Not sure about the other drivers but this girl is bad news

Thumbnail of user chelseay19
Georgia
1 review
0 helpful votes
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March 11th, 2021

A friend told me about Citizen Shipper when I was in the process of finding a puppy. When I found one a few states away, I knew it would save so much time to hire someone to transport the puppy for me. I am so glad I did because the experience was seamless and stress free.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelaa334
Washington
1 review
0 helpful votes
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October 16th, 2019

Jani was great, very friendly an personable. Communicative as one should be while delivering anything, but especially someones pet. I will recommend her to anyone who needs something shipped around the NW coast from CA to WA because she is worth every penny. Thank you for being an Amazing person and driver and for safely bringing my kitty home! <3

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your in depth and honest feedback Angela! We hope to provide you with the same in all future instances, whenever you need anything shipped! :)

Thumbnail of user stevens567
Florida
1 review
1 helpful vote
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February 2nd, 2019

Teachers Pet Logistics

Excellent, This company was first class from the start. They were very informative from the first time we contacted them. We moved from Texas to Florida and they out our minds at ease throughout the process. They arrived on time and made sure to give the dogs time to get to know the driver. They asked several questions prior to shipment in order to give the dogs the best care. We received text updates, picture messages, and were even able to track the van on an app the entire time! The driver was kind and affectionate to the dogs. He even walked them around the block before he loaded them in the van. We could not be more pleased with this service. We will definitely use them again.

Thumbnail of user sissys11
Texas
1 review
5 helpful votes
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September 22nd, 2020

Very bad experience, do not trust the reviews. Company allows dishonest and dangerous people to work for them as drivers. Our driver lied constantly, never updated us about the progress of the transport, put our cats with dogs in a tiny van even after i specifically asked if there would be other pets. Worst of all, our cats weren't fed or watered properly over the course of 4 days and both have lost a few pounds. After contacting Citizenshipper about this, nothing was done, the driver is still allowed to work for them. I want to warn other pet owners, do not fall for reviews and please try to find a different way to ship your pets. The drivers name is Donald Wells with TCE Xpress

Thumbnail of user heatherw267
Washington
1 review
0 helpful votes
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May 26th, 2019

This was our first time using this type of service. I can't say enough good things about our experience. On time pick-up and delivery of our beagle. We were sent pictures and updates throughout the 12-hour drive from Vancouver, WA to Rexburg, ID. Ellie arrived safe and sound! Would definitely have Chrysty transport her again! It was a great worry-free day!

Thumbnail of user christinej107
Washington
2 reviews
22 helpful votes
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July 2nd, 2022
Verified purchase

I used Citizen Shipper for the first time. I needed to find someone to drive my 2 cats from Seattle to San Antonio. I was able to compare the methods of transportation, the estimated days required to get to the destination, if they just ship my animals or others at the same time and the costs of transport so easily. With Citizen Shipper, you can have a conversation with your prospective shipper, talk about prices and make an informed decision. Most of all, Citizen Shipper gives you so many people to contact who, in their introductions, tell you a little bit about themselves and their business. I finally narrowed down my choices and found an awesome carrier (Joshua Travis) who did a great job getting my kitties from Seattle to Austin TX. I couldn't be happier and will use Citizen Shipper again.

Tip for consumers:
Expect to pay a fee...but it's worth it.

Products used:
A shipper to take my cats to Texas

Service
Value
Quality
Thumbnail of user jillp119
Texas
1 review
0 helpful votes
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October 3rd, 2019

CitizenShipper was a great web site for shipping my dog. I had several offers within a short time and Kristen did a great job transporting my dog! She even stopped and bought her a bed! Super nice! I would highly recommend her in the future for anyone.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Wow, that's super nice of her, we're very glad Kristen provided you with such a comforting and anxiety free experience of using our website to ship your loved one :)

Thumbnail of user barnardg
Minnesota
2 reviews
0 helpful votes
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September 30th, 2021

JJ travel is a Very good shipper in motorcycles, On time, No damage, will book with him again. My customer was very pleased with his service. He put the motorcycle just were client wanted and was very helpful in contacting customer on delivery time. Thank JJ Travel

Service
Value
Shipping
Thumbnail of user janellh9
Washington
1 review
0 helpful votes
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September 9th, 2019

I used citizenshipper.com to have my two puppies delivered to me and the experience was great. My driver was awesome with the updates and even arrived a whole day early. I would highly recommend them if you're looking to ship/transport a pet.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you so much Janell! We're looking forward to your review on our social media, including more amazing photos from your two pooches, they are adorable! :)

Thumbnail of user larryv5
Washington
1 review
1 helpful vote
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January 10th, 2020

I really enjoy working for this company. I am on other load boards, but most of my deliveries I make through Citizenshipper. The reason is they give the driver control over their fees and charge the shipper less than other boards making the trips more profitable for the delivery and less costly for the shipper. Their website is easier to use, and still has all the important information.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you very much for your review Larry! We hope you will find using CitizenShipper useful for finding relevant shipments in 2020 and many years to come! :)

Thumbnail of user calebm83
District of Columbia
1 review
1 helpful vote
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July 10th, 2019

The people on the service are great and it is easy to make a new shipment. The website doesn't flow great and the fee for using it isn't very up front but I used the service and it worked as expected. Well worth the time and seeing all of the reviews quickly made it easy to use in that regard.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Caleb, we took your insights very seriously and with a lot of gratitude as they help us improve and get better at delivering excellent user experience for anyone using our platform!

Thumbnail of user nicoleb1675
Connecticut
1 review
0 helpful votes
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October 26th, 2021

Jayjettpaws, was very professional. I was very nervous. I had never used a fur nanny service before. Jay made the transaction comfortable. He kept in touch with me every step of the way. He was courteous, professional and caring not to mention affordable. Thank you Jay for bringing our fur baby home

Thumbnail of user angelinas42
Texas
1 review
0 helpful votes
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December 5th, 2019

I didnt realize you could basically pay people to ship things. I needed to get my 12 year old pup to Maryland from Oklahoma, but I was about to move to the complete other side, California. Flying her only gave me nightmares. The site is well constructed and you put in your details, and drivers bid on the shipment. You can then review the shippers profiles and pick the one that best fits you. My driver and I had a miscommunication at first, but he quickly fixed it and gave me some of my money back for the mistake. Overall, a great service.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you so much for your review Angelina, we appreciate your honest and in depth feedback and we're very happy to hear that your overall experience was good. We hope to be able to assist you again in the future for any relocation needs! :)

Thumbnail of user dreww48
Mississippi
1 review
1 helpful vote
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February 24th, 2019

It was my first time to ever use pet shipping. I was very nervous and had no idea what I was doing. CitizenShipper made it very easy and gave me pointers on how to choose a driver. The whole site just made me feel very comfortable with the transportation!

Thumbnail of user jadeb43
Texas
1 review
0 helpful votes
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September 13th, 2019

They helped me find friendly people to take my fur baby one place to another when I didn't have another option! They started finding people fast and helping me with my budget, I will definitely use again! I love this site and was one of the fastest to help

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

We're thankful for the opportunity to serve you, and hope to do so with the same success in removing your pet anxiety in the future :)

Thumbnail of user saptarshid
Maryland
1 review
0 helpful votes
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March 5th, 2019

The cost for using the platform is VERY VERY high and runs just shy of 15%. My personal opinion is: paying a brokerage of 15% on multiple hundred dollar contract is very irksome. The person who actually did the contract was very very nice. I have no complaint about the actual shipment and would hire the same person again.

Thumbnail of user lisac1485
Washington
1 review
0 helpful votes
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May 10th, 2020

Easy to navigate and plenty of options. I was given multiple bids for transportation of my puppy from the breeder in Arkansas to me here in Washington state. I had a requested pick up date and bids just started to pile in. The people that I chose set up the pick up and the delivery time. Pick up was a week later and we ended up meeting with them on day 5 to pick up our puppy. She had taken her to the vet because of a change in her general condition. It ended up just being stress related from the number of days that she had been in the crate. The did call the next day to check in on how the puppy was doing. Which was nice. All in all I believe that they did a good job. I would definitely use citizenshipper for my future puppy shipping needs

Thumbnail of user danielleg120
Iowa
1 review
0 helpful votes
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April 14th, 2019

FOUND a super great shipper! They stayed in constant contact with us, we were extremely happy. Found through the site and will definitely use again. We received several bids, I was very happy with the site.

Thumbnail of user stacys150
Alabama
1 review
0 helpful votes
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March 4th, 2019

So helpful in finding a transporter everytime I need a dog or pup shipped. Have used them multiple times throughout the year and have never had a problem. Will definitely continue using them in the future!

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From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

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