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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
We chose Terri T company to do our transporting and this is our review for how they did.
The pickup driver was friendly and knowledgeable about when our puppy would get to her new home and if I texted she was right back in communication with me and crates were clean and our puppy was delivered in a timely manner and still clean from pickup at our home. We will use them again for shipping and recommend to others also.
We had several bids from citizenship.com anywhere from 300 - 1400 for delivery to the same house and their was a booking fee just to use Citizenship.com to get to a driver for transport. I think it would of been nice to know upfront that their is a fee for booking and a different fee for the actual transporting of the puppy. I ended up having to ask all my questions to Terri T. To see how to go about trying to get my new puppy to her new owners and she answered everything I needed to know to get the job done. Definitely recommend her and her company. We do have a regular transporter company that we use but with the planes not transporting animals because of the heat he got backed up on the west coast and it was 2 weeks of no answers or communication before he said he couldn't do the job so I had to look for a new transporter and I will continue to use her as my full time shipper for puppies.
Tip for consumers:
You will get alot of different prices and experience with Transportation companies just read thru all of them
Products used:
Animal Transport
Citizen Shipper helped me find the right person to transport my 8 week old puppy from Indiana to Florida. I would highly recommend Citizen Shipper for all your shipping needs.
This was easy, seamless and trustworthy! I especially recommend Luis! I hope I don't need this service again for my big move but if I do I am thankful to have it as a resource
Had a nice Pilot deliver my puppy. He was very informative, and flexible. Answered all my questions in a timely manner. Kept me updated with everything, and sent pictures of my puppy along the way
The driver kept me up to date on my pup, and even sent me pictures. My puppy was not in distress when she got here and was quite happy. Excellent care was taken.
Thank you
CitizenShipper helped me find a company and I got to work with Pam and she was AMAZINGGGG! You can tell she truly loves animals and truly loves her job! From the start before even picking up Bella she was very quick at responding and answering any questions I had. She sent MULTIPLE voice messages and pictures of how Bella was doing, where she was, and how the drive was going. You will NOT regret booking with this company. I can't say enough about Pam truly an amazing individual. SO SO THANKFUL FOR HER!
The site is easy to use and you quickly get responses to your inquiry. I used them fir puppy transport and was able to find a great person at a very reasonable price. Will definitely use them again!
Tip for consumers:
Great site!
Products used:
Pet Transporter
Citizen shipper is a great company! Because of citizen shipper, I was able to get transport all the way from Ohio to New Jersey for a very reasonable rate! My puppy girl is so cute and so happy!
Products used:
pet transport
Great company! I would recommend it to anyone! They helped me to deliver my pet to the new owner, from Florida to South Dakota. I am very happy about their service
Heidi was great. Kept me posted. Was delightful to work with. I was worried having 2 puppies 7 weeks old coming that far. Heidi took great care of them. So thankful
My experience with Elliot transport was exceptional, delivery was fast with no problems, kept in contact and took great care of my little sweetheart! Will definitely use again in the future!
Was so helpful in making it possible for me to get my 3 pets across the country. Gave me a reasonable price and access to so many different drivers to consider.
Needed to transport my dog, as I was going to be away for business, and then on vacation. It was so easy to find someone to get my dog to the vacation spot from my home. Really loved how easy it was.
Tip for consumers:
Shipping animals
Products used:
Shipping
I was looking for a service to transport my dog to my sister's house from CA to NM. I googled many different companies, and came across CitizenShipper (CS). I signed up with CS because most airlines were extremely expensive and lots of paperwork involved. Other companies charged alot. So I decided to sign up to CS, and instantly received many bids for the transport. We went with a driver through CS, and was pleasantly surprised that not only was he reasonable, but he safely transported our dog to his final destination. He also provided updates on the dog on the way, and text us pictures of how he was doing. CS verifies the driver and certifies them, but you have to do your own diligence and make sure that you don't pay cash. If you do pay half up front, make sure it's on a credit card where you can dispute the charge if the driver doesn't deliver or shows up. CS will also provide a refund on the service fee to CS if that happens. Luckily, we got a great driver who was very nice and dependable, and he didn't wanted anything upfront, but only payment when he delivered our dog. I recommend using CS to get bids for the transport of your pet, but remember to do your own diligence!
Do not sign up with them they will charge your card repeatedly and when you finally do get them to answer they will say they will not refund any charges.
* CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear JC, I apologize for the frustration you experienced with repeated charges on your account. This is not the level of service we strive to provide and I understand how concerning it can be.
We take all customer complaints seriously and I would like to assist in resolving this matter. Our team is committed to providing exceptional value through our driver-matching services, background checks, 24/7 televet care and pet protection coverage, and it's concerning to hear that we fell short in your case.
Can you please email support@citizenshipper.com with the details of the charges in question? Our team would be more than happy to look into this for you and assist in resolving any issue.
Again, I apologize for the inconvenience and frustration you experienced. We take all feedback seriously and are always looking for ways to improve our support and services for our customers.
The pick up and delivery date was as promised. Very straight forward and reliable service. Tommy was very responsive and took good care of my dog. I am glad I used CitizenShipper. Highly recommend.
Great experience and I would recommend this site and this pet transporter to all of my friends, family and future clients needing a shipper for one of my Boxer Puppies. Sherry is the best!
Citizen shipper helped get my Furbaby out to me in a timely and safe manner. Much better then trying to get him out here on a flight. I will definitely use their services again.
Our beloved dog Jack was transported from Boston to NC and finding the right person for the job was easy on this site. Dennis did an amazing job with Jack and we couldn't be more pleased. Thank You!
Thank you for your review Jennifer, we're very happy to hear everything went smooth with your pet's relocation and wish you the happiest holiday season with your loved ones. :)
It was great to use CitizenShipper. They found me a shipper from El Paso to Kalamazoo Michigan and driver was always communicating. Would use them again.
Citizenshipper was not only a credible and professional way to have my animal transported to me a long distance but I was able to find an amazing driver as well!
Will definitely use this service again. Felt very comfortable with the drivers. Constant communication with the company and will recommend them to others needing pet transportation.
Great experience, after a bump or two and a "Major holiday weekend", WOW. I'll definitely ask Bryn again in the future. Great communication along the way.
Awwww, that is such a nice photo Terri! We love to hear you had such an amazing experience using Bryn :) Please post a photo a tag us on social media so we can together share your excitement! :)
I had such an amazing experience. Precious Cargo is amazing and appreciate her services. The shipping was super fast and she sent photos along the way.
Thank you for all of your 5 stars Sommer! You're a true 5 star customer and we look forward helping you with your shipping needs in the future :)
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you for your review Megan :)