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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
This is the best thing ever, they send me some many ways to earn money and be able to do what I love at the same time
I bought a doggie, and was able to get quick, safe and reasonable transport for my newest family member!
Tip for consumers:
Compare not only transport price, but also description of transport safety features
Products used:
Pet transport
Fast and put me in contact with great transport guy, will definitely be using them again in the future.
Easy to use and got what I needed shipped fast. There was no hassle. This site made everything easy.
The driver was great, communicative and responsive. My only problem is that the website fees are a bit high.
This website worked perfectly in the situation I was in. Got my girlfriends dog shipped here safe and sound.
Super easy and convenient! The whole process was very streamlined making it simple and fast to get a driver!
Citizenshipper is a pretty good shipper. Just make sure to read the reviews of the shippers before booking one.
Very easy to use, and was able to find a good person to ship my cat! I was able to find someone to ship my cat from State College PA to Houston TX in the same day.
Thank you Han Yi, we're happy to hear that everything went smooth and that you're again reunited with your loved one! :)
I used Shane from go go pets to transport my 65 lb English bulldog. It was flawless and on time. Keep me informed the entire time
Great site & very trustworthy. The shipper delivered my dog in one day. It was a 12 hour drive and he made it in good time.
Fast easy service! Got quotes instantly, let me know every time I had a new quote and message! Also had a great transporter for my pup!
I needed to ship animals one way for a cross country move. The website interface was easy to use and made my job a little easier.
Thank you for your review Stephanie, we sincerely appreciate your positive feedback and look forward to be there for your future shipping needs! :)
Pretty exciting getting all the bids but the one I got was fast, reliable and will deliver earlier then expected which means the world to me.
Thank you Wilma! We sincerely appreciate your confirmation that we were able to offer a personalized, fast and reliable solution for your shipping needs :)
First time using this website very simple to use and driver is so nice and professional thanks helping
Price was great and carrier was very responsive. Helped me feel at ease throughout the move. Would recommend!
This was a very painless process and Jay (the transporter) did a fantastic job. I highly recommend CitizenShipper.
My pet arrived safely and couldnt be happier about the driver who kept me updated throughout the way
Excellent service from driver. Good communication and importantly my bike arrived in good shape. Would definitely use again
Products used:
Shipping
Very trust worthy driver's. Real take care of your pet from start to finish. Recommend them to everyone!
Had a good experience they transported my bird from Missouri to California! Very pleased! They kept me updated
Keith Hartline provided and excellent service, he works very hard and will care for your pets with love!
THIS SITE WAS VERY EASY TO DO BUSINESS WITH AND YOU CAN FIND COMPANIES WITH REVIEWS OFF THE CHARTS. MY BABIES WERE DELIVERED TO ME HEALTHY, HAPPY AND TIMELY! THANKS GUYS!
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you Colton, please let us know if you ever need any help relocating your pets in the future :)