• CitizenShipper

CitizenShipper

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Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
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How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

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Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user angelag193
Arkansas
1 review
0 helpful votes
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February 9th, 2019

Taylor was great kept everyone up to date and even sent pics and videos along the way. Will definitely use this company and if possible Taylor again.

Thumbnail of user lynnem83
Oregon
1 review
1 helpful vote
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February 26th, 2019

I was a great experience, shawn c was amazing. Kept us up to date on our precious cargo. He was there for pickup and delivery on time

Thumbnail of user fatluml
Texas
1 review
0 helpful votes
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September 3rd, 2019

Citizenshipper has been by far the most active personal shipper for as long as I have been with them. It's easy to use and has on-time deliveries

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you very much Fatlum, we sincerely appreciate your review and recommendations! :)

Thumbnail of user diamondc8
Texas
1 review
0 helpful votes
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May 6th, 2020

Great amazing they did a great job the lady kept we up to date and everything even add me on a app to see were she was

Thumbnail of user richardm4434
India
1 review
0 helpful votes
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February 5th, 2023

You're a good transporter and we love you so much thanks you for keeping my pat safe I really appreciate thank you

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user rc505
r c. – CitizenShipper Rep

Thank you for your kind words and for taking the time to share your positive experience with us at CitizenShipper. It truly warms our hearts to hear that you are satisfied with our services and that your pet was safely transported. We deeply value your trust in us.

Our goal is to provide the highest quality of service and ensure the utmost care for your pets during transportation. Your acknowledgment is a great motivation for our team to continue offering the best customer experience possible.

If you have any more requirements or need any further assistance in the future, please don't hesitate to reach out to us at Support@citizenshipper.com. We will be more than happy to help.

Once again, thank you for your appreciation. We look forward to serving you again soon.

Thumbnail of user paulk1701
Tennessee
1 review
0 helpful votes
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December 30th, 2021

This man broke his $#*! to accommodate my situation I highly recommend will you recommend him to do any job for anybody

Thumbnail of user ariela38
New Jersey
1 review
0 helpful votes
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November 19th, 2018

Used this site to get my motorcycle shipped from out of state. I was able to get a great price for it.

Thumbnail of user dianneb91
Florida
1 review
0 helpful votes
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August 27th, 2018

I'm glad there is this service. The site was a little difficult, but the driver helped me every step of the way.

Thumbnail of user dianap681
New York
1 review
0 helpful votes
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May 16th, 2022

Awesome service and great care to my pet. Always very communicative and I keep track of my dog. Thank you so much!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristalc8
Arkansas
1 review
0 helpful votes
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November 19th, 2019

We used them to have a puppy shipped. It was an excellent experience. We would definitely us them again. Thanks so much.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your kind words and recommendations Kristal, we look forward to be there for you whenever you need us! :)

Thumbnail of user jillr472
Vermont
1 review
0 helpful votes
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June 17th, 2022

After a rough start citizen pulled thru with a great driver for our pup. Highly recommend the driver for any delivery

Products used:
Puppy

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshh169
Ohio
1 review
0 helpful votes
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April 7th, 2019

We Booked a shipment for our puppy with R&M Transports through CitizenShipper! We had the best experience and highly recommend!

Thumbnail of user barbarac2546
Florida
1 review
0 helpful votes
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June 14th, 2022

I was very happy with the service provided by CitizenShipper
The responses were almost immediately I had many questions and they were helpful with the information I needed

Products used:
Delivery of a pet

Service
Value
Thumbnail of user delightt1
Pennsylvania
1 review
0 helpful votes
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January 25th, 2019

Quick, easy, very efficient. I had never dealt with shipping a pet before. This process was very easy and allowed me to choose who I wanted.

Thumbnail of user bettym153
Alabama
1 review
0 helpful votes
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December 14th, 2018

Very easy to use. Received immediate response. My dog was delivered on the date that was set. He was very well taking care of & happy

Thumbnail of user jenn32
Mississippi
1 review
0 helpful votes
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February 10th, 2019

Deborah was great! Got my baby here at the time she gave me and got her here safely! Would definitely recommend her! Thank you citizen shipper!

Thumbnail of user lisar2444
Illinois
1 review
1 helpful vote
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May 15th, 2022
Verified purchase

Excellent reliable carrier! They communicated, all followed guidelines for cross state carrying, this person was a professional!

Products used:
N/a

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisaq556
Georgia
1 review
0 helpful votes
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June 8th, 2022

Love them! Makes rescue transport so much easier! I have booked several pet transports with Citizenshipper and they never disappoint!

Tip for consumers:
Easy

Products used:
No product

Service
Shipping
Thumbnail of user jessicad1106
Florida
3 reviews
0 helpful votes
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July 7th, 2022

Great service transporting our cat from NC to FL! Very efficient, friendly, and reliable. Will use again if we need transport. Thank you!

Tip for consumers:
GREAT SERVICE

Products used:
CAT TRANSPORT

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulb3878
Alabama
1 review
0 helpful votes
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July 3rd, 2022

Awesome way to connect for pet transport. They connected us with a professional shipper that got our pets safely home.

Products used:
Pet shipping

Service
Value
Shipping
Quality
Thumbnail of user suzannes921
California
1 review
0 helpful votes
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July 10th, 2022

This service is an absolute blessing! Anna was amazing, and have made my parents so happy! I can't say enough!

Products used:
Citizenshipper shipped a corgi puppy to my parents

Service
Value
Shipping
Quality
Thumbnail of user tracyc239
Michigan
1 review
1 helpful vote
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April 7th, 2019

Karrie drove my pup from Roseville Michigan to St. Augustine Florida! She was in contact with me the whole trip. Called me texted took photos!

Thumbnail of user nancys718
Oklahoma
1 review
0 helpful votes
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May 19th, 2019

I had never used this sevice before and found the experience easy from start to finish. I highly reccomend Citizen Shipper.

Thumbnail of user jessee66
Colorado
1 review
0 helpful votes
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June 9th, 2019

Bid process and communication was easy. My pup got home safe and quick with updates from the driver the whole time.

Thumbnail of user shannong146
Idaho
1 review
0 helpful votes
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May 15th, 2019

They did a great job connecting me with a reliable and phenomenal helper for my pup! Thank you for the help!

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From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

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