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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
I am in the process of the worst experience with this company (Citizens Pet Shippers) to the point where I am feeling scammed. For a kitten transfer from CA to TX. Of which I was never communicated ANY costs (except for the shipping required with the owner) here is what I've had to endure. Again, NONE of which was communicated upfront. 1. $1520 crate rental, 2. AFTER the kitten was transported to CA to CO for layover, I was THEN told to pay another $1500 for insurance or else the kitten would be placed for abandonment, 3. The kitten makes it to TX on a flight that arrived at 7p (of which they booked) and told me drop off would occur, to then say it was past 7p and dropoffs dont happen after 7p so overnight would be necessary. 4. THEN to wake up to them requested $980 for vaccinations, 5. THEN to tell me since the kitten has been in their care for over 16hrs, now quarantine was necessary unless I paid $3200. This has been absolutely ridiculous and at this point, the kitten can go somewhere else and my money needs to be refunded.
Helper me out of a tough spot. I was in a bind with a shipping need. They helped me find a great shipper at a good price.
Chris was amazing.( Kings Entertainment) It was a long trip for Chris but when he arrived he was so nice, friendly. Just the best. Thank you Chris...
Address listed for this business is just a private mail collecting service. Not an actual business address.
Hi John,
Thank you for your comment. Citizenshipper is an ONLINE business. We provide all services from our website. Did you have an actual experience on our site that causes you to give a 2 star review? If so, Im happy to look into any issues or questions you had.
Mary lil lambs was amazing on working with me on a budget getting my dog to my husband in ks, she was on time,
They transported our poodle puppy and went above and beyond what we expected. They were on time and provided excellent care to our puppies
I was really glad I gave this a try! Affordable and reliable service, easy to use, and my dog was shipped safe and sound!
Thank you for you review Beckie, we encourage you to share your excitement with our community on social media! :)
Excellent customer service and great transporter! Will definitely use again and recommend. Definitely a place to trust.
Had a great experience! Super quick response and the driver was great with the puppy. Very great communication as well.
Thank you for your review Trevor, we're happy to hear you had such an excellent experience using our platform and we look forward to accommodate your shipping needs in the future! :)
My pet was shipped to me safe and sound. I worked with "flying pet" to have my pet transported and they were great.
Was in great communication with us. Early to pick up and deliver. Our kitty was safe and happy to be with family again.
I appreciated all of the offers I received after my inquiry. It made it easy to choose the right driver for my situation.
Products used:
Pet currier.
Loved the service provided. Our dog was delivered safe and sound and the communication with the company was excellent. Will surely use again!
Products used:
Shipped our dog
Great place to get connect with credible and experience pet transporters! We had a great experience and would recommend to others in need
We were very pleased with our drivers. They were in constant contact an our puppy arrived in great spirits.
The posting process was easy and within minutes we had multiple offers and very reasonable. Easy to schedule and driver was great!
This was such a clever way to ride share items! My dog was my "shipment" and was treated wonderfully!
Everyone was friendly and clean and my pet arrived in a great time and In one piece. Would recommend.
Thank you so much for your review Dionte! :)
Great company and came in very quickly for us. I highly recommend this company! I plan on using this company many times.
Awesome service and very efficient and fair cost. Highly recommend this service for animal transport
Had a kitten delivered to me by two girls and a dog (which was two ladies) they delivered my kitten and saved me the long trip.
That's so nice to hear Darleen, we hope to help you again with your transportation needs in the future :)
Great service and choice of shippers. Everything was great, Edwin showed up on time and everything went smoothly
Worked well for me! I'm glad I selected the service. The transport person I selected was worth the wait compared to the others I communicated with.
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you for your review Phillip, we sincerely appreciate your comments and look to assist you with any future last minute need! :)