• CitizenShipper

CitizenShipper

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Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
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How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

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Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user seank183
California
1 review
4 helpful votes
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May 9th, 2020

Excellent service. Very easy to use. Within no time I had multiple competing offers for my motorcycle shipment and in the end had a more than fair deal in place. Brandon, my driver was incredibly professional and kept me in the loop every step of the way. He even jumped my motorcycles dead battery when it arrived.

Thumbnail of user galinap6
Massachusetts
1 review
0 helpful votes
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May 7th, 2020

It is a great service! You have all the information to make a right decision about your pet delivery. I believe in bidding, you can find quality for the best rate! We used it to transport our new puppy from Tennessee to Massachusetts. I placed a request and got two dozen bids. The driver I chose had excellent reviews and their bid was the least expensive of all. And I was not disappointed, even they were beyond expectations. They informed me about every little detail and treated my dog the best. I highly recommend this service.

Thumbnail of user lisan344
Colorado
2 reviews
1 helpful vote
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April 30th, 2020

I struggled from January until April 26 to locate a quick, safe way to move my puppies from our home to a new family! When struggling to work out the details an associate suggested I try CitizenShipper.con. That is when everything started fitting into place super quick! I'm already talking it up... Happily amazed! This works! I know if you need to get something moved this company can line you up with a great transporter!

Thumbnail of user aricb16
Ohio
1 review
0 helpful votes
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July 25th, 2022

We decided to utilize citizenshipper to have our dog sent across the country from Oregon to Kentucky. We were able to pick a driver fast that accommodated our budget, was very friendly, and transported our pup very quickly, even before our scheduled delivery day. I would use citizenshipper again anytime if needed and would recommend this site to anyone who is looking to do the same as us. It is a quick, easy process and has a lot of people who truly care about the well being of your animal. If you want to be a driver, it seems like it could be a pretty good gig too!

Tip for consumers:
Respond quickly

Products used:
Shipping

Service
Value
Shipping
Quality
Thumbnail of user tashad8
Georgia
1 review
1 helpful vote
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June 26th, 2018

Hello. Ive been transporting pets by way of air travel via CitizenShipper for a little while now and Ive had excellent experiences. The negative reviews on this site has nothing to do with the actual website but more with some shippers. I think CitizenShipper does the best they can to make sure their shippers are the best suited to do the job but as you know some bad apples fall through the cracks occasionally. CitizenShipper gets a complete 5 stars from me.

Thumbnail of user sarahf1435
Michigan
1 review
0 helpful votes
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July 11th, 2022

I was working with a breeder about 700 miles from my home, and was not able to drive down myself to pick up my puppies. I looked around at different pet transport options, and found the reviews for the citizen shippers to be satisfactory. I was impressed with the speed that I received estimates for transporting my puppies. The driver that I selected was professional, punctual, and kind. CitizenShipper connects you with a nice group of trustworthy drivers.

Products used:
Pet transportation.

Service
Value
Shipping
Thumbnail of user alexandriai12
Illinois
1 review
0 helpful votes
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August 27th, 2022

Stole thousands of dollars from me for a cat. They continuously sent emails asking for more and more money. For insurance, for vaccinations, etc. They only accept ZELLE, or Cash App so beware that that those companies won't reimburse you. They can try and take down my post everyday but I'll be posting every single day!

Tip for consumers:
Don’t use https://citizenspetshippers.com/ or https://citizenshipper.com They’re affiliated with https://www.marluxrussianbluecattery.com/ If you’re looking for a cat, beware. These humans will take you for all you have.

Products used:
They requested payments through Zelle and Cash App, or American Express gift cards.

Thumbnail of user rc505
r c. – CitizenShipper Rep

Dear Alexandria, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review.

Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry.

Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this.

We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets.

Please email support@citizenshipper.com if I can be of further assistance.

Thumbnail of user timothyy121
Texas
0 reviews
0 helpful votes
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June 23rd, 2022
Verified purchase

I'm so glad this exists. It opens up the possibility of getting a best in a different location, thus a lot more options. The shippers I've used have all been wonderful!

Basically, you detail your shipping locations and pet, and you'll receive quotes and messages from potential shippers. You can vet them via their reviews, and discuss the quotes/timing with them in the messages. If you're flexible, they can and often do adjust the quote.

After you book someone, you can discuss how their payment will work. Some shippers will take PayPal, Venmo, etc, while some may want alternative means. You can discuss this with them before booking too, of course. I chose to pay 1/2 up front, and the other half once delivered.

There's a fee to use the service - just a heads up, so maybe use that as leverage to get a better quote? Haha.

I'll definitely use CitizenShipper again in the future, and would recommend it to anyone needing transport for their doggo.

Thumbnail of user zulub1
California
1 review
0 helpful votes
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June 10th, 2022

Professional! Outstanding! Incredible! Kind! Compassionate! As a professor at Howard University and the District of Columbia I am a quick judge of character. Gabriel was beyond great. I HIGHLY recommend him for any pet transport. I really enjoyed how he communicated during the trip from Washington, DC to Redlands California (outside of Palm Springs). I selected him blindly because he was the only driver with all 5 stars. Gave lived up to and beyond my selection. As I stated I am a quick judge of character because I have spent so much time with different personalities. I will recommend Gabriel to any family, friend or reader that requires the transport of a pet. Not to mention I had a 70 pound pittbull and a cat. He told me that my pets were so well behaved and gave him no problems. I could carry on more but hopefully this review has made him top of the list for selection.

Service
Value
Shipping
Quality
Thumbnail of user robertc1247
Texas
1 review
1 helpful vote
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March 4th, 2019

Raymond was so friendly & great communicator. He sent pictures throughout the trip. CitizenShipper has many drivers & will bid for different price points you might have and tons of delivery options. If your looking for trusted people than this site is the best for your delivery option for shipping your pet. We had looked at prices through Uship & American Airlines but we found our best match with the driver of Pet Transportation on CitizenShipper.

Thumbnail of user melanief70
Oregon
1 review
0 helpful votes
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June 30th, 2019

I liked Daniel at first sight, and that means a lot to me when transporting my pets! He seems kind and genuinely caring about my kitten. He did an outstanding job all the way around, getting to the new home right on time! Both the customer and I were very happy with his service, and will look to him again in the future. Highly recommended!

Thumbnail of user sherrya55
Oklahoma
1 review
0 helpful votes
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August 11th, 2018

Citizen Shipper hooked me up with an awesome drive to transport my 2 cats from California to Oklahoma. My cats were traumatized by the move and I as well. Our driver went out of her way to keep them calm and secure. They arrived on time and happy. Thank you to Citizen Shipper and Karen. Will use this service again if needed.

Thumbnail of user stephanieh802
Georgia
1 review
19 helpful votes
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November 16th, 2020

Pet transporter required a deposit. Took my money and never went or received the puppy. No way to recoup my money or call support to find out where she is. GPS tracking guaranteed. Didn't happen! Blocked now from her.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Hello Stephanie,

I am sorry you had a bad experience with a driver from our site. We do our best to validate their credentials and their backgrounds. Some of the transporters require a deposit and we recommend that customers pay the driver via refundable or disputable methods like Paypal or Venmo, rather than untraceable methods. Should a driver perform the activity you described, we can assist by giving police the information that we have on their identity. If you file a police report because your payment method won’t allow you to chargeback your payment, you can submit that to our customer support team who will supply you with the information you need.

In this case, CitizenShipper, if you message our support team, we would refund your booking fee and advise you on how to work with authorities to get your deposit back. If you have not done so, please contact us at support@citizenshipper.com and our team will be happy to help.

Thumbnail of user frankm589
Alabama
1 review
0 helpful votes
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May 27th, 2019

We used CitizenShipper to transport our new puppy 655 miles from Indiana to Alabama. We were skeptical at first because we had no experience with a service like this. I'll use their service again. It was a fair price and the driver did a terrific job of communicating with us from start to finish. If you're reading this you're trying to decide whether or not to use CitizenShipper... I hope this helps make your decision easier.
Thank you!

Thumbnail of user emilym246
Indiana
1 review
1 helpful vote
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July 17th, 2018

Absolutely excellent service! David was above and beyond a 5 star review. He was very responsive to any questions I had, he was not only on time but arrived a little early. David was extremely personable. He sent us several of photos and videos of our pup throughout his destination. Stopped for several potty and water breaks. Will definitely use David in the future. Thank you or taking care of our sweet boy!

Thumbnail of user bradynw
Virginia
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Citizenshipper is easy to use and convenient. I was able to post and find a wonderful, peer reviewed and background checked transporter to assist me with bringing my new puppy home. I was given a coupon code to use to make the booking fee more affordable. Posting was easy with drop down menus that specified what breed of dog I was having shipped and her weight, I was able to communicate with more than one transporter before making a decision and was presented with a multitude of price ranges and service types.

Products used:
Na

Service
Value
Shipping
Quality
Thumbnail of user jenniferc3661
Missouri
1 review
1 helpful vote
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June 29th, 2022

This was my first time using citizenshipper. I was in a panic when the shipping companies I usually use could not ship my customer's puppy. I got a recommendation for citizenshipper and put all my faith and trust in this company that I had never used before. They did not disappoint! They were very professional, stayed in contact and responded to my requests for information promptly and consistently. They provided GPS tracking and updates, which was very reassuring because I had never used the company before. The driver showed up on time. Price was reasonable, payment terms were fair and multiple payment options made the financial transaction effortless. My customer received a healthy, happy puppy and was very pleased. I will used them again and highly recommend.

Products used:
Shipping puppy to customer

Service
Value
Shipping
Quality
Thumbnail of user keronb4
Indiana
1 review
0 helpful votes
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July 5th, 2022

Her transportation services was beyond reassuring I would recommend her to anyone who wants to get there furry best friend transported. I give her a 20 out of 10 I'm beyond pleased with how she handled everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendang78
New York
1 review
0 helpful votes
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July 20th, 2022

I am thrilled that I found CitizenShipper for my dog's transport from the Washington D. C. area to New York City. Due to unforeseen circumstances, I needed the service to be completed relatively quickly and filling out the necessary information to get a quote took just a few minutes. From there, I began receiving quotes almost immediately and was able to choose from 6 or 7 bidders within half an hour. The platform made it easy to learn more about the bidders and read helpful reviews, then once I'd chosen the transport provider we were able to keep in contact via CitizenShipper direct messaging. It was my first time using a platform for a service like this, and I can't recommend this site enough. It was incredibly efficient and convenient.

Thumbnail of user danh1267
California
1 review
1 helpful vote
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December 6th, 2022

I needed to ship my dog from Maine to Los Angeles and someone recommended this web site to me. I entered the details for the shipment and within two days I received nearly 20 bids. After communicating with several I picked one and booked the trip. Once you book, you pay a fee to Citizen Shipper and you get the phone number of the shipper. The shipper wanted full payment up front via Venmo without providing an itinerary or any other details. I asked for pictures of their driver licenses, a W-9 tax form and evidence of insurance and the shipper went dark. I repeated this experience twice more before giving up on the web site and blocking the credit card charges to CitizenShipper.com. This web site is full of scammers. USE AT YOUR OWN RISK.

Tip for consumers:
BEWARE of this website. Many of the shippers appear to be scammers.

Products used:
I didn't use any shippers from CitizenShipper.com

Thumbnail of user rc505
r c. – CitizenShipper Rep

Dear Dan, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.

We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport.

Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.

Please email support@citizenshipper.com if I can be of further assistance.

Thumbnail of user harrisonl22
New Jersey
1 review
0 helpful votes
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August 26th, 2019

Citizenshipper is convenient if you need to ship something-everything, especially a purchase online out of states or cross country and you like to save a trip!

Post your listing online then will receive lots of offers from carriers- read the reviews of service providers-pick the best one! That's it! So easy!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for providing your insights Harrison! We appreciate your feedback as it is very helpful in the process of building a safe and convenient marketplace for our customers and new drivers! :)

Thumbnail of user madiz1
North Carolina
1 review
2 helpful votes
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April 20th, 2023

Because of website issue or user error. I did not see a $150 extra fee on top of the transport. Immediately contacted the company and asked for a refund. 3 days later finally someone emailed me and told me to bad. The dog is aggressive and now we can't ship. They will not refund the booking fee even though I stopped and emailed immediately after finding out what happened. Instead of helping a rescue they think it's ok to charge something that wasn't meant to be.

Products used:
I ended up using nothing because I tried to cancel

Service
Value
Shipping
Returns
Quality
Thumbnail of user rc505
r c. – CitizenShipper Rep

We appreciate you taking the time to share your experience with us and apologize for any inconvenience or frustration you have faced due to the website issue or user error. We are committed to providing a positive experience for our customers and understand how this situation could be disappointing.

Our cancellation policy is in place to ensure that our service remains efficient for both customers and transporters. However, we understand that you contacted us immediately after noticing the extra fee, and we would like to revisit your case and see if there's anything we can do to assist you further.

Please reach out to our customer support team at support@citizenshipper.com, providing your order details and mentioning your review. This will allow us to investigate the matter and discuss potential solutions to address your concerns.

We value your feedback and will use this opportunity to improve our services. We hope to have the chance to regain your trust and provide you with the support you need.

Thumbnail of user michellep469
New York
1 review
0 helpful votes
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August 26th, 2019

This Company has allowed me to start my own business working for myself driving animals to required destinations by their families or new families and giving them unconditional love and support the whole way! I Love Citizen Shipper! They have connected me to soo many Fur-Ever relationships!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for an awesome review Michelle! We love your devotion and care towards the precious cargo you haul and wish you to create many more amazing relationships using our website in the future! :)

Thumbnail of user mariab430
Arizona
1 review
0 helpful votes
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October 12th, 2019

Luis with Lenny's Metro Runner was amazing! Being that this was the 1st time I've ever used a service like this he made everything seamless and effortless! He kept me informed of their progress and even sent video! If I ever move again and need to transport my cats I will call Luis first!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your kind words and recommendations Maria, we sincerely appreciate you using CitizenShipper! :)

Thumbnail of user patrickr146
Pennsylvania
1 review
0 helpful votes
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May 23rd, 2019

I never even knew that shipping my dog was possible. But citizen shipper made it an extremely worry free process. The bids were reasonably and the person I chose was timely and friendly. Will definitely use them again.

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From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

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