CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
On-time and safe delivery of a puppy 1200 miles apart. Definitely going to use this site again. My shipper picked up our puppy at the stated time and delivered as stated while keeping us updated throughout the trip.
Awesome web site and super cool innovative way to put in touch drivers with people needing their pets transported. It was a super easy process and very very affordable at the end. I would recommend that to anyone.
15 hour transport of puppy -- from breeder to new owners house. Safest way to transport her during cold temperatures. Driver stopped for bathroom breaks and feedings. Updated us on status at times during trip -- phone calls and pictures.
I went looking for a website I could trust for pet shuttling; I was very glad to have found this one! CitizenShipper made connecting with drivers easy. With the system they've built, you can get numerous offers for the same shipment and go over your options, and asses your needs, which is ideal for long cross-country drives. Overall, I'm satisfied with the service!
Products used:
Shipment for cat
Outstanding service! My cat was transported from Atlanta Georgia to Rapid City SD. Great communication. Frequent updates with pictures. My cat was cared for as if she were their own. Very reasonable price, on time and even ahead of schedule for delivery. Very pleased with the service provided. Highly recommend.
John did a wonderful job transporting our 2 year old pitbull on this long journey. I was very anxious and John was very responsive to all texts and phone calls along the way. Picture updates were sent as well. I would recommend John for all of you pet transport needs.
If you are on the East Coast & need a trustworthy professional to transport your pet, Barbara's your woman! From when she booked the job until she dropped off my puppy, she was constantly in communication, giving me details about the trip, as well as reassuring me all was going well. I would trust Barbara with my life, and am 100% going to use her again in the future! What a wonderful experience. Thank you so so much.
Products used:
Puppy
I had to transport a boat from Florida to Texas. I had never shipped an item larger than a standard box. I did a Google search of shipping companies. I ran across citizenshipper in the search as one of the top web sites. I looked at U Ship also and did not feel it had the verification and background check as citizenshipper. I receive several bids immediately on Citizenshipper and none for 4 days on U Ship. I like having the ability to read all the reviews and how many times the person has transported items. The posting was easy to set up and the bids came in immediately- as I was notified someone bid on my boat to transport. It was a very easy process. I would definitely recommend this website and company when searching for your shipping needs.
Tip for consumers:
The ease of setting up the item to ship
Products used:
Boat was transported from Florida to Texas
This company is a scam! They have a $170 booking fee, on top of the drivers fee. Plus, after paying the drivers fee the driver cancels. Keeps the money. The company doesn't care if you leave a bad review for the driver. They will delete the bad reviews. That's why the drivers have good reviews only. They don't have a phone number to call. Only email. That's a red flag already. Don't fall for this company. Trust me, save yourself the time and money.
Dear Emily,
Thank you for sharing your feedback with us. We are deeply sorry to hear about your negative experience and the frustration it has caused you.
At CitizenShipper, we strive to provide a reliable platform that connects customers with trusted service providers. We understand that the booking fee and the cancellation by the driver were highly inconvenient, and we regret that this situation led to a loss of trust in our service. We take such concerns seriously and are committed to improving our processes.
Your feedback regarding the review system and communication channels is valuable. We are continually working to enhance transparency and ensure that our customers have the best possible experience. Our Support Team is available to assist with any issues you may have encountered. Please reach out to them at support@citizenshipper.com for further assistance.
We appreciate your understanding and are dedicated to resolving your concerns.
Sincerely,
The CitizenShipper Team
I am so glad I was told about Citizen Shippers. It has saved me a lot of worrying. D & K did a wonderful delivering our little miniature Australian shepherd to her forever home. Picked up on time, delivered on time. Kept communications between Crystal and I and also Crystal and the new owner. Can't say enough good about this alternative to flying. You won' be sorry, they are very dependable and professional. Thank you Citizen Shippers and D & K Shippers.
Thank you so much Terri! We are very happy to welcome your baby to its new home and we would appreciate if you could post her adorable photo on our social media and tag us :)
I was frantically searching for a shipper to take an item to a client across the country for a decent price. I came across CitizenShipper after doing some research and was pleasantly surprised at how easy the process was! I had a few quotes within 24 hours to choose from, all of which were drastically lower than what I was quoted by UPS or FedEx. I chose a shipper and was connected with them immediately. Very quick and friendly service. Will be using again!
My driver was so friendly and very professional. She made me feel very comfortable about having her pick up my brand new puppy from the breeder. Kept great communication the whole time. I will definitely use her in the future. Thank you!
Thank you for your review Jessica and for your photo attachment! We're always glad to see and hear great stories from our customers on social media :)
Brenda was AMAZING! I was really afraid to book based on all the research about pet shipping scams. However, after reading reviews, Brenda was the perfect fit. She was very responsive from the start & stayed in contact with me throughout the transaction. I would highly recommend Brenda to transport your pet. She eased a lot of the stress & worries I had about getting my pug from Seattle to Cali. I am recommending Brenda to some of my overseas military friends. Thanks again Brenda? We appreciate your fast service & getting Charlie to us within a day!
I am so glad to have found CitizenShipper! I was able to book a driver for my dog, who would never survive being transported on an airplane, to drive her from Miami to California. It was a super easy process! You submit your request and you receive quotes from multiple drivers! This is a very convenient and useful platform.
Found this website by accident looking for a way to ship my dogs for a move. It was an easy process. My first bid the driver backed out after I had already paid the deposit. I contacted CitizenShipper customer service, they apologized profusely and refunded me immediately. After putting out for a second bid, I again had an offer right away and scheduled my three pups for pick up and delivery. It went through flawlessly and the shipper (PJ's) did a wonderful job. I would definitely recommend CitizenShipper and would use them again should the need arise.
They seemed to work hard to acquire a delivery driver for me. It was over an 800 mile delivery and my delivery arrived in just over 24 hours. I had a motorcycle delivered and I don't know how any other transport service could've done any better.
Tip for consumers:
I don’t have any tips. Everything was very easy.
Products used:
Motorcycle
A reliable service that gives you a number of options when it comes to providers to choose from. The background check and/or way that the company profiles these providers is incredible as it allowed me to feel totally confident in moving forward with their service. I had to ship my dog from the east coast, to the west coast, and she has major separation anxiety. The responsiveness in understanding from each contact was positively overwhelming. The overall process is seamless and I will be using this service again in the future
I was very skeptical to trust a stranger to deliver my dog safely to me. If you find the right transport group, you will not be disappointed. Platinum Pet Transport was absolutely great. They were in great communication and sent me pictures during the entire trip. I highly recommend you do your research before selecting a bid though. Some of them are too good to be true!
Thank you for your feedback Kylee, we really appreciate your kind words and recommendations :)
I was desperate to get some large 100+ year old ornately framed photos to relatives out of state. I received at least 4 bids immediately and was able to make an informed decision. The shipment went easily.
I hired Brian and Jennifer because of my mobility challenges, and because we caravanned on the trip I got to know them both and how they care for animals. The first thing i want to say is that they are not "hillbillies." Brian is the night manager at a local grocery store, and Jennifer, an experienced rescue volunteer, drives professionally around the KC metropolitan area making various deliveries. They are both lovely and caring people to work with. My shy boy and my bird made right up with them. Jennifer had a sixth sense about animal handling, and Brian was a master at packing in addition to being protective of his charges and thoroughly capable of handling any unexpected problems that arose on our long trip. They were the nicest, most accommodating people on earth. Because of them, the trip was fun and worry free. I recommend
Them unreservedly.
Products used:
Shipping pets
I availed of citizenshipper's service when I was looking for options to transport my cat out of state because I had to move. Citizenshipper provided me with easy instructions so that my listing could be viewed by trusted transporters. I am very happy with the service I've received and the payment for the site was definitely worth it. The website was super easy to navigate and the communication was swift and clear. Will definitely avail of citizenshippers service in the future. If you are looking for a cheaper alternative to transport your pets, look no further!
Citizenshipper was very easy to use.
After the posting went live I received a number of transporters bidding on my cargo. I continued to receive notifications until I settled on a transporter.
I was able to review each driver's rating/reviews from previous clients and choose the one that was best suited for my needs.
It was great to see the effort they put into screening their drivers before they are able to transport for them.
My cargo was picked up on time and delivered before the scheduled drop off, the driver kept me up to date on his trip.
I did try and book with other shippers on Facebook but found the vetting process to be more secure on citizenshipper.
First i want to say that Melinda is the nicest person you'll ever meet. I was so nervous about using this service but once I met Melinda, my worries went away. You can tell she is very experienced as soon as she meets your pets. Melinda was very thorough throughout the transportation process. She had a tough job taking my 3 dogs across the US but she was excited for the adventure. She sent many pictures and updates daily. You can call her anytime as well which is nice. She takes her job very seriously and LOVES on your pets so much. My dogs missed her when she left so I knew they had a great time. It was like a mini vacation for them as they traveled with her. If you want a safe, loving, wonderful experience-book with Melinda :).
That is amazing to hear Kendra, we are very glad your dogs had such a fun time with Melinda and we hope to provide you this experience again soon! :)
They have fast, friendly customer service. My own qualm is that their website is designed very poorly. Once you submit a shipping request you enter into chat windows with people who submit quotes. You can't see other parts of their website - it is just terrible design. But, don't let the design deter you. This is a good company and I found a reliable pet transport co. On their website.
Thank you for your honest feedback Sarah, and for your kind words and recommendations. We are hard at work in always improving our user experience, and we therefore always appreciate constructive criticism. We hope to have you as a loyal customer for all of your future shipping needs.
It was easy to post a rout, and I had several bids within the hour. The gentleman who ended up bribing our puppy to us was prompt, very polite, gave us updates along the way, and over all did a wonderful job. We can't thank you enough and would highly recommend Citizenshipper!
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you for your recommendation and such a great review Tracey, we wish you happy holidays with your loved one! :)