• CitizenShipper

CitizenShipper

Write a Review

Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
See all photos
How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

Rating

Timeframe

Other

Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user kais25
Colorado
1 review
0 helpful votes
  • Send Message
July 9th, 2019

I sought out Citizen Shipper to get our cat from SD to UT. Within a day, I had multiple bids & was able to get our guy delivered within a week! Our driver was prompt, kind & had well kept delivering vehicle. Would definitely use again!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for a great review Kai! Share a pic on social media and tag us, so we can together share your excitement for such a great experience!

Thumbnail of user autumnh39
Ohio
1 review
0 helpful votes
  • Send Message
May 9th, 2020

I needed a transport for my dog to get from NC to Ohio. After posting on CitizenShipper i had many quotes instantly and i found the perfect driver. My dog done great with Conrad and i would definitely use again! It was easy to sign up, post what i need and book the transport. I had a bunch of quotes and messages all from people wanting to book it as soon as possible. It was easy to use and quick to get everything done.

Products used:
Dog transport service

Thumbnail of user jennd81
Georgia
1 review
0 helpful votes
  • Send Message
June 13th, 2019

I had a pup that needed transported 6 hours. Within minutes I had multiple bids and I was able to choose who I was comfortable with. A few minutes later I was scheduled for a next day pickup. It took all my stress away!

Thumbnail of user beverlym154
Colorado
2 reviews
1 helpful vote
  • Send Message
March 12th, 2019

This is what I want to post for Teacher's Pet Logistics.

I am so very impressed with this service and the care that was given to Bronco. The communication and transaction with Kevin was great. I was notified when he was picked up and all along the route when he was being fed and walked. Bronco looked cared for, comfortable and happy when he arrived on time! He was even affectionate toward the driver which gave me more of comfort of knowing I made the right choice. I would not hesitate to use Teacher's Pet Logistics again and I'm already spreading the work about their excellent service. KUDO's.

I posted for a review and had no less than 8 responses in the same evening. Very impressed with the estimates and with some of the detail provided.

Thumbnail of user alicias130
New York
1 review
0 helpful votes
  • Send Message
March 25th, 2019

Me and my boyfriend needed someone to go pick up our puppy from Ohio and bring him to New York! Eterna left the same night we asked. She updated up on the trip and sent pictures when our puppy was in the car on his way to us! We would use her again in a heart beat! She was the best!

Thumbnail of user pauls1234
Massachusetts
1 review
0 helpful votes
  • Send Message
September 5th, 2019

This was realky stressful for us, but they made it so easy and uodated us with pics along the way, it could not have gone better. We wanted to take her home with us also she was so sweet and took such good care of our puppy!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

That is such a lovely story Paul, we are very happy to hear you had such a wonderful experience using our service :)

Thumbnail of user elizabethw786
Idaho
1 review
1 helpful vote
  • Send Message
August 17th, 2020

I love citizenshipper.com! This site has taken the guess work out of this line of work. Instead of waiting for one of my private contacts to send a customer my way, I can look for jobs AND I can decide where I want to go!

Thumbnail of user susana442
California
1 review
0 helpful votes
  • Send Message
June 3rd, 2019

Citizen Shipper sent me lots and lots of responses for shipping request. You can talk directly with the individuals that are sending you quotes - so easy to make sure that you feel comfortable with the shipper that you choose.

Thumbnail of user melistai
Illinois
1 review
0 helpful votes
  • Send Message
September 12th, 2019

They were very friendly and got my pets moved easily and quickly, my two cats are very sensitive and dislike cages but instead of hiding at the end of the trip they were very curious about their new home!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

That is awesome Melista, we join the welcomes of your cats to their new home! Thank you for your kind words and recommendations :)

Thumbnail of user cheries29
New Jersey
1 review
0 helpful votes
  • Send Message
December 3rd, 2018

I was able to quickly link to shippers that were able to provide safe transportation of my purchase of a new puppy. Citizen Shipper provided many choices of shippers that had certified background checks.

Thumbnail of user mattb484
Kentucky
1 review
0 helpful votes
  • Send Message
April 29th, 2020

CitizenShipper was easy to use and provided me with a quick solution that worked flawlessly. The logistics company they connected me with was professional and got my bike delivered to me within the week.

Thumbnail of user danielav40
New Jersey
1 review
0 helpful votes
  • Send Message
March 17th, 2021

We had a great experience with them bringing our new puppy from AL to NJ. We posted the trip and within a minute we got plenty of messages and offers. Great rates and great communication. We got our puppy within the same date. Recommend them 100%

Products used:
Puppy

Service
Value
Shipping
Thumbnail of user dawnm488
Wisconsin
1 review
0 helpful votes
  • Send Message
December 21st, 2019

This site was easy to navigate. What I was needing I found right away and had really no troubles. Easy to post what I needed and had perspective drivers e-mailing me within an hour. There customer service online superb!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

That is so nice to hear Dawn! We are sincerely grateful for your review and wish you happy holidays spent with Ginger and the rest of your family :)

Thumbnail of user meredithk14
Louisiana
1 review
1 helpful vote
  • Send Message
October 3rd, 2018

I only got one bid, but it was the right bid! I found the site easy to use. The one thing I wish I had been more aware of was that there is an additional charge to process the transaction through Citizen Shipper in addition to the transport.

Thumbnail of user candancem1
Louisiana
1 review
0 helpful votes
  • Send Message
May 9th, 2019

I thought it was a scam after I had a bad run with my first shipper that I booked through citizenshipper. I paid the initial service fee which was around $75 for the use of their site which was fine ( I was already in a bind). I chose the shipper I wanted which turned out to be a bad chose at no fault of the site. I reached out to customer service and they were EXTREMELY helpful with finding another shipper by upgrading my post and sending shippers my way. Once I chose the next shipper they transferred my initial deposit from the first booking to the new booking (I didn't lose my money). The second experience MORE THAN made up for the first experience and everything went as scheduled (actually even sooner than I expected). I will definitely use citizenshipper again and recommend it to anyone in need of having items moved.
One word of advice: make sure whoever you chose is a preferred shipper of the Site. Trust me it makes a HUGE difference.

Tip for consumers:
Go through their profiles and read their reviews before booking. Also make sure they are a preferred vendor of Citizenshipper.

Products used:
Dog shipper

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenf540
Florida
1 review
0 helpful votes
  • Send Message
September 1st, 2019

I was connected with a fine young man Forest through citizenshipper. He accompanied my pup across country and I couldn't be happier! He kept in constant contact via text, phone and pictures! He was amazing!

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Karen, we absolutely adore your pup and encourage you to post this photo on our Facebook page and share your excitement with our community! :)

Thumbnail of user erinj76
North Carolina
1 review
0 helpful votes
  • Send Message
December 4th, 2019

I utilized Citizenshipper to find someone to take my dog back to his original owner. I had developed a very serious dog allergy and time was of the essence to get him home over the Thanksgiving break. I was able to search my phone for pet transport and found Citizenshipper. The platform was easy to understand, even from my mobile device, and I was able to utilize the text features in order to know when people were bidding on the job. Communication back and forth with the potential drivers was easy, as well as accepting a bid and paying the (very reasonable) Citizenshipper fee. I was able to find someone who got the dog home in a timeframe that was very quick, and with a reasonable price. I was even able to rate the driver almost instantly. It was a great service. Other sites, like uShip couldn't come close, and I'm glad I chose Citizenshipper. I've included a photo of my boy on his journey home that the driver sent me!

Tip for consumers:
Be prepared for many bids! It's an active site!

Products used:
I ended up using the bidding for shipping method to find an independent contractor to ship my pet.

Service
Value
Shipping
Quality
Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you so much for such an amazing review! We are extremely pleased to hear that you've found the experience of using our website to book a pet transporter easy and seamless, and appreciate all your kind words and recommendations. We hope to be able to assist you again in the future, with any kind of shipping needs you might have. Have a wonderful holiday season!

Thumbnail of user lucillec95
Texas
1 review
0 helpful votes
  • Send Message
January 16th, 2023

I recently had my dog transported from California to Texas. My driver, Tina, was very friendly. She was in constant communication with the person that had my dog in California and with me in Texas. She gave me a ETA and was right on time. My dog seemed to love her, showing affection towards and Tina showed affection to my Sasha.

Thumbnail of user rc505
r c. – CitizenShipper Rep

We are delighted to hear about your positive experience with our driver, Tina, during your dog's transportation from California to Texas. At CitizenShipper, we aim to provide exceptional service and hearing such kind feedback brings joy to our entire team.

Communication is indeed a key aspect of our service, and we're glad to know that Tina's regular updates and timely delivery met your expectations. Furthermore, it's heartening to hear about the bond formed between Tina and your beloved Sasha. Our drivers are not just transporters, but also animal lovers who ensure the pets they transport are treated with love and care.

We sincerely thank you for taking the time to share your experience and for choosing CitizenShipper. We look forward to serving you and Sasha again in the future. Should you need any further assistance, please don't hesitate to reach out to us at Support@citizenshipper.com.

Thumbnail of user matth270
North Carolina
1 review
0 helpful votes
  • Send Message
January 21st, 2019

I found them much more responsive that the "other online shipper bidding site". The fee is a little high, but the total was still lower than I was quoted elsewhere. The shipper was courteous and professional. I am glad I found them.

Thumbnail of user julies533
California
1 review
1 helpful vote
  • Send Message
March 6th, 2019

I give Pet Air Transportation FIVE STARS!? I purchased 2,8 week old Shih Tzus from Delaware. I needed them shipped to me in California. Raymond contacted me immediately. He knows the flight patterns, and was able to get a quick and seamless transport for my new puppies! Raymond from Pet Air Transportation was courteous, professional, friendly and was on time for pick up and drop off. He also kept in touch with me in between flights and sent me pictures during transport. Even a FaceTime call! I'll admit, I was pretty skeptical about using this service. But Raymond was able to eliminate all of those fears. THEN he had an unbeatable price! I would use Pet Air Transportation and Raymond over anybody else! And he comes highly recommended! Thank you Raymond

Thumbnail of user marlenek20
Texas
1 review
0 helpful votes
  • Send Message
February 4th, 2019

I needed to get my puppy from the breeder to my home and they helped find a driver. I was very pleased in how quickly I was able to arrange for transport and the friendliness and communication from the driver. I will use again.

Thumbnail of user taylord151
South Carolina
1 review
1 helpful vote
  • Send Message
October 17th, 2020

Citizen shipper helped me get my puppy! I was able to talk with tons of individuals willing to drive my pup to and from. I was able to match with someone I felt comfortable with. He drove my pup over 10 hours with gps tracking and photo updates of the pup!

Thumbnail of user paigez17
Tennessee
1 review
0 helpful votes
  • Send Message
June 7th, 2022

I loved the amount of quotes I received and all the options I had. The site was extremely user friendly. I was floored by the fee they charged when I went to book, and was unaware of it when signing up and seeking quotes

Thumbnail of user cathyc247
New Jersey
1 review
0 helpful votes
  • Send Message
October 31st, 2019

From the time I signed into the site, to the time of our delivery of our pet, I felt confident and comfortable using them! It was an easy to use site, with no high pressure deals. I was the one in control. I would definitely use them again, if the need came about.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for you kind words and recommendations, we're happy to hear that using our website made you feel that way and we look forward having you as our loyal customer in the future :)

Thumbnail of user jasonc893
Maryland
1 review
3 helpful votes
  • Send Message
April 24th, 2020

Had to cancel my trip due to covid-19, citizenship refused a refund and is offering site credit only. Posted cancellation rules say there is a fee to the driver, but isn't clear that the site will keep the rest of the money. Terrible policy.

* CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rc505
r c. – CitizenShipper Rep

Thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review.

We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent ID verifications, background checks and our driver-matching services. By taking these tasks into our hands, we help save our customers time, money and unnecessary worry.

Again, I apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of customer feedback — and we’re here listening with the goal to continually improve our platform.

Please email support@citizenshipper.com if I can be of further assistance.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

How do I know I can trust these reviews about CitizenShipper?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CitizenShipper?