CitizenShipper

When issues arise citizen shipper does nothing to help. There is no one to call, only email and they don't email back. I was called names by a driver who went 500mi off route unannounced for my VIP solo trip. RNR Pets & Stuff showed up 5hrs late at pick up and was going to feed my 2lb chihuahua once a day and citizen shipper doesn't care. Their drivers are not properly screened. There's no conflict resolution. They lost my business. RNR pets & stuff has life360 which Lists all their speeding violations and citizen shipper does not care. RNR pets & stuff's driver said he drove for citizenshipper which is also against CS policy. Save yourself the headache. It's all bogus. And citizen shipper only has M-F hours, so your screwed even further on the weekend if something goes wrong. Screenshots are clear proof that I can't possibly be the issue if Christina, the owner of RNR Pets&Stuff transport, is firing their daughter/employee over the issues. But Citizenshipper doesn't care that they led me to this horrible company that does not properly train their employees & put my 2lb chihuahua at risk. There are so many other better companies out there. I had to learned the hard way, you can learn through my mistakes. Save yourself the headache and hassle and terrible customer service from both companies.

CitizenShipper was absolutely phenomenal! I found them through Google and boy howdy am I glad I did! I was looking for someone to transport my brother's dog to him where he is stationed from our home 1,400 miles away. Their website was very user friendly. It was seamless to post my request and I located someone to help transport my dog within the hour. I am so pleased I went through CitizenShipper as their website is so easy to use and their platform makes it easy to navigate. I received multiple quotes within 20 minutes of posting that I needed help transporting my dog across 1,400 miles. It was very easy to communicate with multiple shippers about transporting my dog. The messaging platform is easy to use and the bids that come in are very easy to see and compare with one another. They also offer the ability to bookmark the quotes, so I was able to bookmark the quotes that were the cheapest and the ones I wanted to reach out to. I highly recommend CitizenShipper to anyone looking for these services. I have included a photo with this review so you can see what it looks like when quotes come into your inbox - Very easy and seamless to use!

Used them to transport our puppy from Va to Ct. Our driver Scott was very good with the puppy. He text me pictures and updates along the way. I would highly recommend them.

Citizenshipper provided me a lot of options for shipping my cat. I was able to quickly find a good time at a price much cheaper than I was expecting. I would recommend it.

After you cancel you account they will keep charging your account. The fake their review. In your research be sure to check the better business bureau the have over 28 complaints for theft.

This is a wonderful service for finding the best deal when you need to transport pets. We had a wonderful experience with our transporter, and we had plenty of options to choose from.

I used CitizenShipper for tranporting my new puppy from TX to GA. I never had someome transport a pet before so inwaaant sure whst to expect. I liked this sote because i was able to read reviews and see the driver had a background check and excellent driving record. My driver stayed in co tact with me throughout the entire process and allowed me to veiw his location. On this site you look for a driver and people place bids for you so you can decide if it fits within your budget and you see their credentials before hiring. Highly recommend fhis website!

I found the perfect pet hauler. Very reasonable price and the perfect guy to bring my dog home! The site put me in touch with credible drivers who competed with bids for my delivery! It was awesome!

This company allows scam artist, criminals and trafficking rings to become drivers. My puppy was supposed to be transported from Florida to California. She was picked up on July 17th by the transport company. I received one video 4hrs after pickup of my puppy and then all communication was terminated after calls and text messages. I notified citizenshipper that their driver was not responding and they said they would look into it. On the afternoon of July 19th the transport finally contacted me and stated that my puppy along with 2 other puppies had been stolen out of their vehicle. They stated they rented a hotel that didn't allow pets in so they left the pups in the car alone over night. I have found they lied about the hotel, the police report they filed contradicts the story they told me. Citizenshipper basically said sorry for your loss and talk to the transporter who has since disconnected their phones. He went from a loving retired veteran to he has nothing to do with transports the last time we spoke.

I've had two great experiences on CitizenShipper so far, both for delivery of two separate cats. Both experiences have been fantastic, and the people on here are super friendly.

The gentleman who transported my pup was very reliable and nice. He got my pup here safely and happy and made good time. I would recommend him at least.

It was fine, a bit expensive but it did the job well. The shipping fee itself that goes to the site cost an extra hundred dollars to pair me with a shipper. Other than that everything went fine.

I think in my opinion the cost to use your service is too high. I have no complaints about the driver he was awesome. But too pay that much to post on your site is a bit much.

Be careful! I had a down payment of $309 stolen from me through this website! I had a gentleman offer me a price that was too good to be true! Once everything was set I asked him what the next step is. He told me to pay him through PayPal. I thought that it was secure. He never showed up! I contacted CitezenShipper to give them a chance to make things right but they said because I didn't pay through them their hands were clean. I had no idea or intent to not use them and I was taken advantage of. I am extremely upset. My husband is active duty. We just had a baby. We scraped up what we could to get our fur baby to us and some theif took complete advantage of that and stole our money. I am now using the bank to get it back who completely agrees that the website should be responsible for who they contract. CitizenShipper didn't even ask me about the driver so that means he's still working for them! His name is Albert H. Do not let this individual take advantage of you. And don't trust CitizenShipper to have your back.

We were looking for a reasonably priced service to ship a rescue dog from California to Arkansas. Citizen Shipper connected us with a great driver at a great price. Communication was fantastic.

The site made it easy to communicate with several drivers who could meet my needs and transport my dog. After reading reviews, I chose a great company who transported my dog with care and concern.

We had to ship our fur baby from OK to WA and they made this event as smooth and stress free as possible. We were kept updated and informed with texts and photos. Highly recommend!

As a German Shepherd breeder, I found Citizen Shipper to be a convenient and timely service for arranging pet delivery.

I was very pleased with the service and will use it again.

I had just the best experience with this service. I was very apprehensive about anyone taking my extra large breed and dealing with the fact that he still has puppy like behaviors. But Melinda was amazing! She kept me in the loop form her ETA on pick up to pictures during the drive and ETA of drop off time. I felt so informed that I couldn't feel anxious. She took her time to let Mozart sniff her out so he was comfortable With her and then let the other dog in her trip come out and let them get completely comfortable before she left so that I wouldn't worry. I would HIGHLY RECOMMEND this shipper to ANYONE LOOKING for someone who is willing to take the time to relieve your anxiety when it comes to transporting your beloved pets!

I contacted MTM shipper Through Citizen Shipper late Sunday night. I informed him I couldn't call the person to set up a time. He told me he could pick up the item the next day great. The Monday MTM contacted me and told me that he has waited all morning and now I would be charged. I explained I was waiting for the shipper as explained when I booked it he said thats not his problem and he would be charging me anyway. Bottom line is once you confirm want to use them they charge you and don't concern them self with picking up the item. CREDIT CARD CHARGE BACK!

Thanks for setting us up with a great shipper! We had a wonderful experience with Karen and will plan to work with you again for future shipment requests.

I used CitizenShipper to ship a puppy from IL to NY. I got a great shipper. I loved that I could read each shippers reviews. It was a good experience and I plan on using them again.

CitizenShipper and RNR PETS AND STUFF who delivered our boat met all of our expectations. Service was easy to navigate on the website and we received multiple offers to ship our boat within hours. We had a large boat shipped from Texas to Arizona and RNR PETS AND STUFF exceeded our expectations and even delivered the boat a day early. We would recommend CitizenShipper for any future shipping needs.