• CitizenShipper

CitizenShipper

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Overview

CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    232
  • Value
    224
  • Shipping
    209
  • Returns
    106
  • Quality
    203

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
101
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How would you rate CitizenShipper?
Top Positive Review

“Best Experience of our lives”

Rebecca C.
3/19/24

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Top Critical Review

“BUYER BEWARE”

Steve H.
9/9/24

I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.

Reviews (1,072)

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Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (34)
Thumbnail of user kath42
Missouri
1 review
0 helpful votes
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May 6th, 2020

Citizenshipper was great! We were going to drive out to get our pup, but ended up unable. We looked at a couple different companies and ended up going with them. They offered great options.

Thumbnail of user osac1
Washington
1 review
0 helpful votes
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July 23rd, 2022

It's a good platform to find local shippers. Their support via email is decent and prompt with response. Recommend going with shippers with good reviews only as quality of shippers can vary a lot

Thumbnail of user grantc76
New York
1 review
0 helpful votes
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June 5th, 2019

This is a great service and great site. I was connected with an awesome person that took care of my animals and got them safely home. I highly recommend this service.

Thumbnail of user taylors147
Washington
1 review
0 helpful votes
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April 20th, 2019

I had my great pyrenees shipped form texas to washington and citizen shipper provided so many options and i was so satisfied with the service i got! Will continue to use!

Thumbnail of user sivanad
New York
1 review
0 helpful votes
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February 10th, 2019

So easy to use! Thank you citizen shipper! You made shipping my puppy to me so much easier. I was able to bid on price and found an amazing trustworthy shipper!

Thumbnail of user rodolfod11
North Carolina
1 review
0 helpful votes
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February 20th, 2019

I want to tell you to really appreciate it I'm very happy doing business with you guys thank you for take care of my dog, very well and very good communication.

Thumbnail of user tarar108
Arizona
1 review
0 helpful votes
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November 24th, 2019

The lady that delivered my pet was amazing! She brought my purse at home and a nice timely fashion. And my animal was well taken care of while in her care

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you Tara, we appreciate your recommendation :)

Thumbnail of user davidl1148
New Mexico
1 review
0 helpful votes
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February 19th, 2019

I got my luppy fast the next day. The shipper Micheal Kane was very friendly and communication was great. Took good care of my puppy and brought her home safely. Thanks again

Thumbnail of user marlinb17
Missouri
1 review
0 helpful votes
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September 2nd, 2019

Could'nt have asked for a better carrier! Lee kept me abreast of his location & time line of the delivery. Pulled right up in my driveway & helped me unload my taxidermy.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review, we are very happy to hear that you had such a great experience using our service :)

Thumbnail of user annalizap1
Illinois
1 review
0 helpful votes
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October 16th, 2019

Great service! Got my shipment safely and with ease! I was reunited with my Corgi/Husky goof ball. I was able to find a great driver, Tim T. And he took care of my dog so well.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you Annaliza! There's nothing as joyful as seeing our customers reunited with their loved ones. So do not hesitate to snap a photo and tag us, so we can share your excitement with our community on social media! :)

Thumbnail of user karlah31
Texas
1 review
0 helpful votes
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August 20th, 2018

Team sparks were amazing, all the time they were in contact with me, very kind and loving with my dogs. They exceeded my expectations, I recommend them.

Thumbnail of user heidis155
Ohio
1 review
0 helpful votes
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August 26th, 2019

A great service. Move anything around the country for a reasonable fee. From apartments to sail boats. From dogs to others. If you need it moved this is the place to do it.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Exactly! We thrive to provide the customers an option to list any type of item on our website, and we're extremely grateful to transporters like you for making the shipping process safe, reliable and convenient for them! :)

Thumbnail of user lanettag
Oregon
1 review
0 helpful votes
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October 3rd, 2019

I am very pleased with this company and would recommend them! I had two small puppies shipped and they arrived in the time frame I was wanting and they were in good health.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Lanetta, we're very happy to hear that you had such a great experience using our website for shipping your loved ones :)

Thumbnail of user loh46
Tennessee
1 review
0 helpful votes
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October 16th, 2019

My driver delivered my cat from 1000 miles away in a friendly and communicative manner. It was obvious that he cared about animals and getting my cat to me in an efficient manner.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your review Lo, we always appreciate knowing and confirming that our website is used by pet loving professional drivers such as yours. :)

Thumbnail of user brendat115
Texas
1 review
0 helpful votes
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January 6th, 2019

A great value if you need to transport a pet cross country. Friendly service and the people they hire take great care and concern for the animals they are transporting.

Thumbnail of user gwenr32
Colorado
1 review
0 helpful votes
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May 27th, 2019

CitizenShipper connected me with many transporters that we're willing and able to meet my needs! Within 10 minutes, I had 5 bids! I loved that I had so many options!

Thumbnail of user carlieg1
Oregon
2 reviews
0 helpful votes
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November 9th, 2019

They delivered my pup safe and sound and kept me updated during the ride. They were Easy to work with. I would definitely recommend them and Would use them again

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thanl you Carlie, we look forward to be at your service for any future shipping needs! :)

Thumbnail of user melissac505
Georgia
1 review
0 helpful votes
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November 19th, 2019

I needed my puppy transported from Illinois to Georgia. My puppy was delivered on time buy extremely courteous driver I was kept up-to-date all through the process I highly recommend

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you so much for your review Melissa, we sincerely appreciate your recommendations :)

Thumbnail of user kimberlyw224
Arizona
1 review
0 helpful votes
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June 16th, 2019

The site is easy to use, and there were many choices of vendors. We were able to pick the best one to fit our needs and our budget. Our dog went from Arizona to Michigan safely and well. Thank you!

Thumbnail of user sherim69
Texas
1 review
0 helpful votes
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June 26th, 2019

We found a wonderful driver to bring our parrot all the way from Florida to Texas. Every step of the way was so stress free and the driver we hired definitely went above and beyond!

Thumbnail of user randalp11
Florida
1 review
0 helpful votes
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August 29th, 2019

These guys set the bar for effective communications. They set the right customer expectation and are there to help when you need them. They are my "go to" when looking for shipments.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for your kind words Randal and for all the effort you are putting into helping us become the leading dedicated pet transportation service in the US! :)

Thumbnail of user lisak437
New Jersey
1 review
0 helpful votes
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September 9th, 2019

I WANTED TO SAY HOW WONDERFUL KARL IS FROM NIMBUS, INC. HE DELIVERED OUR NEW PUPPY FROM INDIANA TO PENNSYLVANIA TO US. HE IS VERY PROFESSIONAL, KIND AND TRUST WORTHY. HE TOOK EXCELLENT CARE OF OUR PUPPY AND DELIVERED HER TO US ON TIME. NIMBUS INC. IS VERY DEPENDABLE, PRICED VERY REASONABLE AND HONEST.

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you very much for your review Lisa, we sincerely appreciate all the kind words and recommendations :)

Thumbnail of user ryanw563
Japan
1 review
0 helpful votes
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March 20th, 2021

I was cancelled on twice by potential transporters before I was able to find someone to complete my requested trip from DC to Seattle. Reasonable price.

Thumbnail of user mareinak
California
1 review
0 helpful votes
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July 7th, 2019

I had a great experience using this website. The people I picked twice on this website has great reviews and good background check. I would recommend it to anyone..

Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you Mareina for you kind words and all future recommendations :)

Thumbnail of user ulenneys
Massachusetts
1 review
0 helpful votes
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September 8th, 2019

I was so nervous about transporting my dog but I booked super quick & easy on citizenshipper & the driver was super communicative throughout the whole trip! Highly recommend!

Service
Value
Shipping
Quality
Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Thank you for all of your recommendations, it's always a pleasure to help someone with their last minute change of plans! Welcome to your new home :)

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From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

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