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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
I thought this was a very easy to use platform for contacting, scheduling, and making payment for pet transport. I will absolutely use this service again!
Easy to use and very fast feedback from drivers to transport my dog. Customer service are very friendly and helpful, quick response and got my problem solved. Highly recommend!
This was a very quick and easy solution to a difficult situation. The driver was fantastic and very friendly. They stick to everything we agreed upon. The sites service fees are a bit high
I was looking to transport a pet across the country but had no idea where to start. CitizenShipper made it easy to find what I was looking for for a good price with reviews.
I loved using citizen shipper. My puppy came home the same day he was picked. The driver called me and let me know his ETA and how the puppy was doing.
Easy to work with. I would recommend them to any one. I was very nervous at first but with the wonderful driver I had my anxiety was soon put to rest.
They are a great way to get your family member from place to place. I would definitely recommend you use them to get your loved one where he needs to go.
Wouldn't recommend this company. The shipper they connected me to delivered our dog and he was covered in poop =( and he was throwing up upon arrival.
Products used:
Puppy shipment
We are truly sorry to hear about the distressing experience you had with the shipper we connected you to. At CitizenShipper, we care about the well-being of your pets and aim to provide a positive experience for our customers. We understand how upsetting this situation must have been for you and your dog.
We encourage you to reach out to our customer support team at support@citizenshipper.com, providing your order details and mentioning your review. This will allow us to investigate the matter further and take appropriate action against the involved parties if necessary.
Your feedback is invaluable in helping us improve our services and ensure that similar situations are avoided in the future. We apologize for any inconvenience and emotional distress you have faced, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
My shipper was incredible! She was in constant communication with me which was great! She was able to pick up quickly and with only a couple days notice.
I didn't like the fact that citizen charged so much above the transporter fees but I did appreciate everything transporter did to make sure pup made to location
Great Communication along the trip.
Great updates during the whole trip.
Driver response to how he was doing was good.
Made sure to update me on sleeping times.
Lindsay made my dog feel comfortable and happy. She was very responsive and affordable. She also took on my request very last minute. She came quick and sent me updates and pictures constantly.
Site was guaranteed my transporter from D&K was great and would use this site in the future the fee is a little pricey that is the only issue besides that it was easy to use
Got my pet to me in no time and kept me updated at all times. My driver was very helpful and had excellent communication skills. Kept my mind at ease.
I used citizenshipper to transport our new puppy and I was very impressed with the service I received. I would definitely recommend them and use them again.
Tip for consumers:
It's the safest way to transport a puppy.
Products used:
Ground transportation
I wish I had found CITIZENSHIPPER sooner!
After struggling to find a way to ship my dog from Ohio to Florida and after looking online for serval days I started to feel
Defeated! Using a flight was out of the equation because the cost was insane and no airline would ship a Pitbull.
I came across Citizenshipper and I am so happy I did. I found Nathan, the driver that brought me my Lina he was amazing and so was the cost AFFORDABLE!
Highly recommend them to everyone.
Excellent service! I Would recommend this service to any and everyone. If you are in need of a pet service to care for and deliver your pet, this is the agency for you.
Truly amazing! Made finding a transport super easy and convenient! Highly recommend. We used Theo and he was very kind, kept us very updated and was very reasonably priced.
CitizenShipper was great for my shipping my dog the shipper was very good and updated and sending photos. I will use CitizenShipper in the future for other transportation.
Need pet shipper last minute and found great one on citizen shipper. The Pringle pet taxi did excellent job and was courteous and on time and had great communication.
Citizen Shipper allowed me to pick the best company at the best price. I was extremely pleased with the company I selected and would definitely use Citizen Shipper again.
Thank you Natalie, we look forward to be there for your future shipping needs :)
Pleased with the way the website works and the privacy. Cost efficient and a great way to shop for the best price and best fit for your transport needs!
I posted a job and got 3 responses. 2 of the drivers never responded after first contact and the third sounded great. I saw a bad review and the next day it was gone. I contacted customer service and she said the driver had more good ratings than bad. The driver wanted full payment via a wire transfer to which I said no. I asked about Zelle or Paypal. He said that there was a 7 day waiting period and if I wanted to secure my spot I needed to pay. I got him to take 50% of the cost and the balance when my puppy was delivered to me. The driver never showed nor did he contact me that he wasn't going to show or if he was just late. There is no customer service. I don't think they actually do any background checks and I know for a fact that they do not run credit reports on the drivers. I am filing a scam report with police and any other law enforcement agency I can find. Emotionally draining as I purchased a 9 week old puppy that needed to be driven as he was too big to fit under the seat of a plane. It ended up costing me more money as I did have to force this puppy into a very small kennel which I had to buy on top of the one that I bought for the supposed driver, the cost of the ticket for the puppy and the cost for my carry-on. This site is worthless as they do not protect the people who are paying them. If it was legitimate, they would hold the funds and pay the driver once the job is complete.
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you Edel, we are grateful for your recommendations and with you a very happy Thanksgiving holiday! :)