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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
This company does not typically respond to reviews
I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
Perfect love this site found a wonderful shipper to get my new pup from Kansas to New Jersey. Got quotes after placing add. So easy
The service of this website was great in getting me connected with someone who could drive my puppy to us so we didn't have to. Great service!
Super easy to use and put me in contact with many shippers. Had a good experience with the one I chose. My dog arrived in good shape.
Ron B. Took one of our Boxer puppies to South Dakota and I was very happy with his delivery and communication.
Great response, pricing and care in shipping our motorcycle. The review, booking and confirmation were on schedule.
Citizenshipper is a great platform for moving personal items or beloved pets. Great service with competitive bidding.
Thank you for your review Cheryl! We appreciate your effort in creating magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US! :)
User friendly website! Efficient communication and trustworthy. Such a great experience and quality people to offer service.
Great Service great price, pup delivered on time with care, received multiple competitive bids from qualified transporters
Thank you for your review PJ, we look forward to be at your service for any shipping needs in the future :)
Great company. I would use them again. Very professional. Communication very effective. Good price. Easy website app.
Overall great experience. Used Anderson transportation service. They were quick and took great care of the animals.
Products used:
Transportation services
Celia was great sending photos keeping me informed she fed and let my pup go potty and was prompt with delivery. Excellent service provided!
I used Citizen Shipper to find a transporter for my new puppy. It was a great marketplace for finding transporters. Would use again in!
We had a great first experience with Citizen Shipper. Our driver responded quickly and got our baby girl home safe and sound. Thank you!
Citizen shipper is a great resource. I found a fantastic person to transport my new pup across country. I will definitely use them again.
Really easy to use, I got lots of quote in a minute. Puppy happy and safe home! I will definitely use that website again.
They were amazing, totally recommend this service our puppy was transported in love and safety. They offered info on location and walking breaks etc
Tip for consumers:
easy site
Products used:
Transport
Brandon Miller brought me my puppy and it was calm when he handed her to me. Stayed in contact with me throughout the trip?!
Simple! Quick! Easy! I will definitely use CitizenShipper again! Thank you so much for bringing us our new puppy. We love her so much!
Not too thrilled with the fees that the company charges but I had a great experience using Citizen Shipper. Great communication, easy to use.
They helped me find the perfect match to deliver my puppy and find an excellent quote. Will definitely recommend them to friends or family.
Our driver took great care of our puppy and updated us along the way home. She even arrived ahead of schedule! Overall wonderful experience!
Thank you so much for your kind words Kristin, we're happy to hear everything went smooth with your delivery :)
Thanx so very much got my furnature piece here at a great price. Wonderful experience. Would use again and recomend ok ment to anyone I know that needs the service
Thank you for your review April, it is our pleasure to hear you've found CitizenShipper to be a cost effective and reliable service for your shipping needs and we look forward to serve you again in the future :)
My experience was with specific drivers but the company did not step in to help.
It happened a while back, I kept trying to get the drivers/company to make it right B4 writing this review. Hired to transport a Mack (dog) from Ohio to Wisconsin. Ashley and her sister Marrian contracted the transport. Said they have been doing this for 8+ years. Venmo the $50 deposit to Ashley and Mack was on his way. Asked if they provide communication or GPS locations along the way, she said FaceTime and videos. Ashley lives in Oak Harbor Ohio, very close to the pick up point. 1 hour into the trip I get this message: "Hello, we have a bit of an emergency, and I have a question. Our drive shaft on our van broke as we were driving down the road and I don't have all of the money to fix the part. We are 4 hours away". "So I'm requesting you the send the rest of the money". I said I wasn't comfortable doing that and asked about this being a company vehicle or if her sister Marriann could help. Ashley said if she didn't get the money the transport will stop. I had already paid for Mack so I sent another $50 so they could get it fixed. I asked for location but that's when they went silent! Tried several times the rest of the day, not knowing about Mack or the transport. Next morning at 6am continued trying to get a response from Ashley or Marriann but nothing. At 7am I was asking for a refund because she apparently stopped the transport (without acknowledgement) and still had Mack. Panic set in. I contacted the previous owner of Mack and they dropped him back at her house. I jumped in the car and drove the 6 hours to Ohio to get Mack. Neither Ashley or Marriann ever responded to my constant communication about this situation. Citizen Shipper refused to get involved because they said I contracted with the shipper not them. Apparently they don't screen there drivers! I know this was a long review but wanted to get the message out about Ashley, Marriann, and the company itself Citizen Shipper.
Tip for consumers:
Review covers it all. Stay away from Citizen Shipper!
Dear Mark,
Thank you for sharing your detailed feedback. We are deeply sorry to hear about your distressing experience and understand how upsetting this situation must have been for you and Mack.
At CitizenShipper, we aim to provide a trustworthy platform connecting customers with service providers. We take your concerns very seriously and are committed to improving our screening processes to ensure better reliability and accountability from the transporters on our platform. Your feedback is invaluable in helping us identify areas for improvement and implement necessary changes.
We want to assure you that incidents like this are not taken lightly. We strive to maintain a high standard of service and are continuously working to enhance our platform's safety and reliability. Your experience highlights the need for ongoing improvements in our communication and support processes.
For a more thorough review and to address your concerns in detail, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary assistance and help resolve complex issues. We are committed to working with you to find a satisfactory resolution and ensure that similar situations are avoided in the future.
We genuinely appreciate your patience and understanding as we work towards enhancing our services.
Sincerely,
The CitizenShipper Team
Got many offers and found a perfect match to ship my fur baby! Kristy- Open Road Hauling, was amazing and kept me updated through the entire process.
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you Amy, and happy Thanksgiving! We wish you the best holiday season with your loved ones ever! :)