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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
This company does not typically respond to reviews
I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
I couldnt ask for anything better amazing animal shipment! Gave me up to date info and puctures. And took him out every few hours
Awsome site easy to use mac's shipping is the best shipper on there shipped. Hundreds of pets much easier than flying. Just be aware of who you pick
I was scammed for $350 after booking through citizenshipper. They do not vet the shippers well enough. They refuse to reimburse.
Had a great experience with having my pup delivered from Georgia to North Carolina. Everything went smoothly for a reasonible price.
Excellent service!
We used citizenshipper to find us a driver to bring a puppy 1600 miles and it worked out perfectly!
Travers Family Transport is affordable, friendly, reliable, and I recommend them hands down to transport your fur babies.
Used this service to find a transport fir a dog from Connecticut to Florida. It was successful and I'm happy
Great Service and the driver was on time and took me pic every time he stopped to get some rest
Thank very much
Citizen Shipper made it to find good people to bring out puppy home! Once I posted my response, I received about 15 quotes
Easy to use, add your shipment, get bids and you can see reviews of those who have placed a bid on your shipment.
That's exactly how shipping should work - safe, reliable and convenient for both the customer and driver! Thank you for all the effort you are putting into your work in helping us create such environment :)
I needed a dog transported and found the perfect driver at a reasonable rate. I was updated every hour or two with video
Kay, thank you for your review! :)
Very pleased with overall experience using Citizenshipper.com & the transporter I contracted through the site to deliver our new family member to us!
Products used:
pet transport
They are very friendly, very communicative, excellent service. They brought my two puppies from Alabama to New York in just 1 day. Incredible
Tip for consumers:
Just trust the process
Products used:
Belts
Although i did have to cancel my trip the driver was totally fine and i let him know before he left the road
Very professional would recommend to anyone that needs a furry family member to be moved. All the drivers are very nice and certified.
Easy to use and incredibly helpful. Detailed information provided. Invaluable service to transport your fur babies.
It was a great experience. I chose the ADL bid on a Friday and received my bike the next Wednesday. Communication was excellent.
Communicated on picking up my pup from LAX to bring back to Colorado.
Thank u so much
Blessed Beyond Dobermans
I needed a safe and reliable solution to ship a new puppy from Florida to Michigan during the month of February. I posted the job on CitizenShipper.com and received multiple quotes for the job. After evaluating and selecting a drive that I felt was going to provide the safest environment and transit of my new pup I booked the job. I paid the $40 fee to CitizenShipper.com and when I was finalizing the details and I put the driver in contact with the breeder. After the driver talked to the breeder about the pickup she (the driver) backed out of the deal because I listed the puppy at 22 lbs and it turns out he weights 32 lbs. I apologized to the driver as it was an honest mistake and even offered to pay her more money but she refused and back out of the deal saying that she'd have to make too many stops along the way to let the puppy out to pee and stretch his legs. This apparently was not a problem when I thought he weight 22 lbs. Out of frustration I made arrangements to make the drive myself and asked for the fee to be refunded. CitizenShipper.com refuses to refund my money because it was my mistake for listing the puppy at the wrong weight.
I really just guessed at his weight and I didn't think I needed to have an exact weight. The service representative send me a link to an FAQ section of the website that deals with refunds (after the fact.) Why was that not stated at the time of booking?
Reputable breeders stay away from websites like this because of shady dealings, puppies that never get delivered and/or horror stories of vans with stacks of animals cubed out inside cargo areas. After sorting through all of the questionable drivers and finding someone I thought was trust worthy she turned out to be sketchy and finicky. I don't care about the $40 and I'm feeling much better about making the trip myself and insuring a safe passage for my new puppy.
I just want others to be aware. If things don't workout for you, CitizenShipper is keeping their fee regardless.
Hi Joseph,
I’m sorry for the frustration this situation caused. We do have a number of reputable breeders who use our marketplace to find good drivers, and they have wonderful experiences. But unfortunately sometimes the details matter. I can’t tell you why the driver refused a dog of 10 pounds weight-difference. Sometimes drivers only have room for an allotted amount of dogs or cats, and I hope that the driver was taking safety into consideration when she cancelled. Nonetheless, it’s frustrating. While CitizenShipper cannot refund fees in that situation, we DO offer credit so you could choose a different driver to make the trip, especially if you recovered more information than you initially had for the listing. I don’t have the details so I don’t know if you relisted, but I hope things worked out for the best.
I used this individual to transport a kitten before christmas and had 2 kittens he agreed to deliver he sent them invoices took their money and never showed up to get the kittens so now my customers are out of thier money and we have to find a new transporter to ship them I would never use this company again or this individual.
Hello Peggy,
I see from our support transcripts that your customers are the ones who booked the transportation with CitizenShipper and we are unable to discuss issues with someone who is not in our platform. It doesn’t look like anyone followed through with our support team on this, but I am sorry that it happened. I hope things turned out for the best with the rest of your litter.
I was amazed at how easy it was to book a shipper and to have as many options as to select from. Would definitely us again!
Tip for consumers:
Once you put your information in, get ready for multiple bids and don’t jump on the first one, wait for some to come through to find the right for you.
Products used:
Shipping of my puppy
Shawn was an guy who was gracious and kind very attentive to my 3lb. Yorkie even got her to me earlier than expected. Highly recommended!
Awesome company to use to have my boat shipped. Easy smooth transaction. Will ne using this company again.
Citizens Shippers referral to Pup Protectors Pet Transport failed to protect my pet. The first night this transporter LOST our dog in the middle of the desert!
Tip for consumers:
Do not trust your pet in a move with Citizens Shippers or Pup Protectors Pet Transporter. Lost Dog.....
Products used:
Pet Transport Service
Hello Karen,
I’m very sorry, as is the rest of the customer support team, that your dog was lost. I see from the correspondence between support and yourself that we provided all of the information we were legally able to provide to assist in your case against the independent contractor that was hired to deliver Annabelle. As you were informed, Pup Protectors has been permanently banned from using our platform, and if you posted a factual review, it would have shown up on their account if they were still allowed to transport. CitizenShipper did everything we could to assist you, and we are very sorry for your loss. We know nothing can replace the love of a dog but I can assure you that we do all that we can to make sure drivers are verified with all legally available checks.
Everything was done smooth I had my dog picked up by a very nice women who was very responsive. I would recommend this site one hundred percent
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Hi Derek, I understand this situation can be frustrating. As we note in our support emails, once you pay the driver, the contract is between you and the driver. CitizenShipper does not get any part of that payment, and therefore cannot reimburse you money we never had. The payment method you choose is the difference between getting your money back and losing it, and we offer resources to advise you on the right ways to pay the driver. We do vet drivers inasmuch as the law allows, given that they are not employees of the company. We do our best to ensure safety and reliability and are always looking to improve the process. We are now requiring drivers to verify their identification rather than just their backgrounds for an extra layer of security, although the drivers are still not employed by CitizenShipper. I hope this offers some clarity into the process for you and others.