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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
Taylor was great kept everyone up to date and even sent pics and videos along the way. Will definitely use this company and if possible Taylor again.
I was a great experience, shawn c was amazing. Kept us up to date on our precious cargo. He was there for pickup and delivery on time
Citizenshipper has been by far the most active personal shipper for as long as I have been with them. It's easy to use and has on-time deliveries
This man broke his $#*! to accommodate my situation I highly recommend will you recommend him to do any job for anybody
Used this site to get my motorcycle shipped from out of state. I was able to get a great price for it.
I'm glad there is this service. The site was a little difficult, but the driver helped me every step of the way.
Awesome service and great care to my pet. Always very communicative and I keep track of my dog. Thank you so much!
We used them to have a puppy shipped. It was an excellent experience. We would definitely us them again. Thanks so much.
Thank you for your kind words and recommendations Kristal, we look forward to be there for you whenever you need us! :)
You're a good transporter and we love you so much thanks you for keeping my pat safe I really appreciate thank you
Products used:
Jacket
Thank you for your kind words and for taking the time to share your positive experience with us at CitizenShipper. It truly warms our hearts to hear that you are satisfied with our services and that your pet was safely transported. We deeply value your trust in us.
Our goal is to provide the highest quality of service and ensure the utmost care for your pets during transportation. Your acknowledgment is a great motivation for our team to continue offering the best customer experience possible.
If you have any more requirements or need any further assistance in the future, please don't hesitate to reach out to us at Support@citizenshipper.com. We will be more than happy to help.
Once again, thank you for your appreciation. We look forward to serving you again soon.
After a rough start citizen pulled thru with a great driver for our pup. Highly recommend the driver for any delivery
Products used:
Puppy
We Booked a shipment for our puppy with R&M Transports through CitizenShipper! We had the best experience and highly recommend!
I was very happy with the service provided by CitizenShipper
The responses were almost immediately I had many questions and they were helpful with the information I needed
Products used:
Delivery of a pet
Quick, easy, very efficient. I had never dealt with shipping a pet before. This process was very easy and allowed me to choose who I wanted.
Very easy to use. Received immediate response. My dog was delivered on the date that was set. He was very well taking care of & happy
Deborah was great! Got my baby here at the time she gave me and got her here safely! Would definitely recommend her! Thank you citizen shipper!
Excellent reliable carrier! They communicated, all followed guidelines for cross state carrying, this person was a professional!
Products used:
N/a
Love them! Makes rescue transport so much easier! I have booked several pet transports with Citizenshipper and they never disappoint!
Tip for consumers:
Easy
Products used:
No product
Great service transporting our cat from NC to FL! Very efficient, friendly, and reliable. Will use again if we need transport. Thank you!
Tip for consumers:
GREAT SERVICE
Products used:
CAT TRANSPORT
Awesome way to connect for pet transport. They connected us with a professional shipper that got our pets safely home.
Products used:
Pet shipping
This service is an absolute blessing! Anna was amazing, and have made my parents so happy! I can't say enough!
Products used:
Citizenshipper shipped a corgi puppy to my parents
Karrie drove my pup from Roseville Michigan to St. Augustine Florida! She was in contact with me the whole trip. Called me texted took photos!
I had never used this sevice before and found the experience easy from start to finish. I highly reccomend Citizen Shipper.
Bid process and communication was easy. My pup got home safe and quick with updates from the driver the whole time.
They did a great job connecting me with a reliable and phenomenal helper for my pup! Thank you for the help!
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you very much Fatlum, we sincerely appreciate your review and recommendations! :)