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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
The transporter for my pet was great. My kitty arrived safe and happy. The transporter was friendly and provided me with updates along the way.
Service was everything I expected. I was very happy with from start to finish. The website was easy to navigate.
Great team to come and pick up and wonderful communication. Had to drive through some rough weather and did great.
We are very grateful for your feedback Matha and also for the fact that your loved one came safe and on time despite the weather conditions :)
The initial fee was weird bc it's was abt 150 booking fee and 400 to the person but the rest was good.
Tip for consumers:
Wait a day or two the offers will be cheaper
Products used:
transporting
Great broker for finding a transport service for your pet. Will use them again and again. Prices are competitive and are negotiable.
I'm so happy I found this service. It was very reliable and helpful. The driver was very friendly. I'm very happy with the experience.
Thank you for your review Raven, we appreciate your recommendations :)
CitizenShipper utilizes the best of the best, provides great customer service and is a great organization.
Everything was Great, went above and beyond what was needed. She was great and picked up and delivered in a timely manner.
Thank you for an amazing review Roger! :)
Great service, found us a dog transporter and got our dog to us ASAP. Found us multiple potential transporters.
Thank you for your great review Harmony :)
Great experience! My shipper was courteous and extremely communicative and it was so appreciated! Win win!
CitizenShipper was amazing and reasonable! Brenda from CitizenShipper was on time, continually updated us, and was professional.
My dog was shipped over 1000 miles. Great communication. Dog arrived safely & I'm so thrilled with the exoerience over all. Highly recomend Tommy!
Here's my experience with CitizenShipper. Jason "no show" Humphreys at Humpty's Homeward Haulin' was a "certified vetted driver" referred by Citizen Shipper. Jason failed to transport a 3 month old puppy as agreed upon. The only haulin' done was haulin' in my 50% deposit, which I'm currently trying to hash out a refund with Venmo since Jason replied "f##k you" to my refund request. I'd recommend avoiding this company like the plague if you have any expectations of a need to be filled and certainly paying no money up front, at least not until you KNOW the animal has been picked up. These are independent contractors and while I'm sure many of them are conscientious and reliable, there's no guarantee you'll get one of them. Also, when I contacted Citizen Shipper about the no show they pretty much told me it was all between me and the independent contractor, basically washing their hands of any responsibility or trying to line up a replacement driver for my no show. I was instructed to go back to their site and start over, which I was not about to do and begin a brand new nightmare. Oh, and when you're getting price quotes you should know that Citizen Shipper will tack on an additional $73.99 to your quoted price for a "service fee" AFTER you book instead of charging the driver a referral fee, which I assume they probably also do. As a result of this nightmare experience we were unable to transport a puppy & we had to abort the entire plan due to making the poor choice of using Citizen Shipper leading us to Jason "no show" Humphrey's at Humptys Homeward Haulin
Here are my personal star ratings:
0 initiating communication
0 response to communication
0 following simple instructions
0 coordinating between 2 parties
0 returning a phone call
0 returning a text
0 answering a question
0 performing agreed upon task
0 understands customer service
5 making excuses
5 unrelated personal problems
5 playing victim
5 looking for sympathy
5 rude & foul-mouthed
Tip for consumers:
Choose an experienced driver who has many positive reviews and a good track record.
Products used:
Arranged for a puppy to be transported. Driver no showed claiming was in an accident which may or may not be accurate based on the doubts created leading up to the scheduled pickup
I am very happy im work for this company i will continue to do so i travel alot of places meet alot of new people please sign. Up thank you
Thank you for your review Louis, we appreciate your recommendations and look forward to have you use our services again in the future :)
Wish I knew more about this site. Very hard to get a hold of the support team. If you do, they don't help
Using Citizenshipper was seamless and easy to use. I located a driver that could ship my goods almost the same day.
Would definitely recommend.
Easy to use. Competitive pricing. Wide variety of services offered. Search early for the best deals.
I have had two shipments received and one sent. I've been pleased with all three individuals so far.
I love this company. Rok and Tasha brought me a very happy puppy. They really took care of her! Thank you!
Everything went smooth. Although i got lost at the airport but they were very patient and my cats ok
Chris updated me when he landed, got on board, and didn't ask for too much. So glad I chose puppy transport!
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you for your feedback and recommendations Debbie, we hope to be able to assist any of your future shipping needs :)