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CitizenShipper has a rating of 2.9 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CitizenShipper most frequently mention customer service, credit card, and phone number problems. CitizenShipper ranks 5th among Mail Forwarding sites.
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I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC. Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!
I was ripped off for $450.00 by a highly rated driver that they recommended to me. They stated that the driver had 50 trips and 5 stars. The driver ghosted me, did not show up on the date promised and kept my 450.00 deposit. When contacted, Citizenshipper took no responsibility and said I was on my own. Be very careful who you select because this company WILL NOT stand behind their drivers. It also became known after this happened that this driver was doing this to other people and Citizenshipper DID NOT notify or warn me.
Our dog driver did a great job, found her on citizenshipper.com highly recommend this site for shipping stuff
CitizenShipper was easy: Really quick to get many quotes for my transportation needs. Hired someone responsible and reasonable in no time at all.
I tried a few pet shipping services but CitizenShipper was the most affordable and reliable service thus far!
Love this site! So thankful for their services! Professional drivers at amazing prices. People who actually care about your pups! Thanks again!
The experience was as it should have been with daily progress reports, videos and pictures. Will definitely use this service again.
This site helps to find animal transport companies & shows their ratings. The services we received were extremely helpful.
I was so pleased with the services of citizenshipper. They made it very easy and securing a transporter for my pup Ruby!
Very pleased with this organization from finding multiple shippers to selection and support. The entire experience was great
Diligent and kept in touch though out journey. We definitely recommend them. They obviously loves animals. ‘Paw' some animal transportation.
I've worked with this company for over two years now, they are awesome. A great online shipping service.
Citizenshipper excels at connecting pet owners to individual transporters. Once listed, potential deliveries receive bids almost immediately.
Thank you so much for your review Shaun, with comments like these we are sure that our mission of offering a highly personalized pet relocation experience for our customers while providing them with minimum anxiety when separated from their pet, is truly fulfilled! :)
Citizen shipper connected me with a dog nanny who delivered my pup from NJ to NH. Very professional safe service!
Thank you for your review, we hope to have you as a customer again in the future for all of your pet shipping needs! :)
Thank you for the great service! I'm glad I chose to have our puppy transported by your drivers. They were fast and efficient.
Thank you for your review Ann, we're happy that you were able to find a reliable driver for your transportation needs using our website :)
Super fast and friendly! Highly recommend! Good communication from the shipper. Everything arrived perfectly!
Thank you for your review Greta! :)
Everything worked flawlessly. I would definitely use this service again in the future. Thank you so much!
Loves this service! I was so nervous having someone else pick up my puppy, and had a wonderful experience after all. 1000/10 recommend!
Tip for consumers:
Don’t stress about getting your pet home to you! We had a great experience!
Products used:
Puppy shipping service
They help provide me with shippers who transported my dog across country and provided some great transporters
Thank you Bradley, we appreciate your recommendations :)
They gave us many companies to choose from. We found a great transport company that brought our new puppy home safe.
I had a great experience. Very friendly people to work with and everything went smooth. Will definitely use them in the future.
On time communicative respectful great experience will do it again made me feel secure and sure the whole way through
That's great to hear Jalyssa, we appreciate you for sharing your positive experience and wish you happy holidays with your loved ones! :)
Last minute deal that went flawlessly over 1700 miles. Definitely recommend using for moving your pets in emergency
Best experience! Missy's transportation was first class. I would highly recommend this company you will not be disappointed.!
Amanda was very professional and efficient. She kept informed her route information including photos of our cat along the way.
Gain trust and grow your business with customer reviews.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you for being a loyal transporter using our website, we sincerely appreciate your hard work that helps us remain the world’s first trusted pet transportation marketplace that services the entire US :)