Classmates

When I first learned of this site, I was given a 'lifetime' membership. I understand things change, but there was no communication or exceptions. I have yet to return and my school had their 50th anniversary last Sept, which I did not attend.

I was so disappointed with this site. There are pop ups ads every few seconds. Navigating this site is ridiculous. After 3 wasted hours, I decided to pursue a refund. I only received automated answers of no refund.
Don't do it!

BEWARE! I normally say I will leave a review and then don't. Hate to hurt anyone's business. Yet the way they have this set up is so very sneaky. You will be charged e en if you do not enroll in the auto. They have a small area that locks you in once you sign up. Then you have to call and ask them to stop. By then they have your money and they will not be refunding you no matter what. So please beware and maybe Facebook would be a better choice as you can find people for free. There are hardly any to contact.
I wish I had read the reviews first myself.

After writing a not so nice final follow up email to Classmates.com (my 6th) and opening a new claim with paypal, I received an email this morning that they would refund my money and I could keep a free membership. Since they knew they had not provided me with the product they promised, they decided it best to refund and have the claim closed. I am persistant when I am right and will not allow others to take advantage of seniors. However, no one should have to jump through hoops, send 6 emails, to get any company to fulfill their obligation to consumers. I still recommend avoiding this company.

I went to this site Classmates to find out if they in fact had my yearbook. The site prompted that they did have it and a message showed up stating I was in the 2004 edition which is when I graduated. So I ordered without looking first since it is a chore to go through all pages. A few minutes after placing the order I saw a link that shows names of all in the book. I am not even in the book! The lied and stated I was. I thought well ok I'm sure that I can cancel since I just placed the order. NOPE, all you get after searching is an email address l. So I promptly emailed them with screenshots showing that their site lied about me being in the yearbook. Got no response. I called the following day since it was not business hours when I placed the order and was told it was shipped and no refunds and they didn't give a $#*! if the site lied. I used PayPal to order so I tried to return that way and they didn't allow it.

So in short it is a scam buyer beware!

A bunch of nonsense promises and lies designed to make you want to pay them money. They really just want your credit card information so they can bill you without telling you, hoping you won't notice. You'll see false testimonials that it's a "good" site as well - what a pathetic joke.

I called to cancel my 85 y/o moms account and get a refund of the yearly fee they auto charged 2 weeks ago. My mother doesn't use classmates and can't even see the computer screen. The supervisor said she'd been using it, but it was me trying to find out if she had an account after seeing it on her discover bill. Mom wasn't using it and didn't have a password to get in. I had to make a password to even see if she had an account. I told her all this and the supervisor argued with me until I was totally frustrated and hung up. Classmates trains their supervisors to be cold, callous, and greedy. This is a company that is taking advantage of elders.

Classmates is like the Roach Motel... you can check in but you can never check out. I have requested cancellation of my subscription several times... they make dealing with them so difficult... run around, run around, run around. They won't let you change anything unless you can give them the last 4 digits of the credit card you used to set up the account decades ago! Finally, I went to my bank credit card to block them from billing me again. Dreadful service.

They charge you to get in touch with classmates but only they have their address and you can only communicate through their website and you must be a gold member which costs $39 year which they will take from your credit card without notifying you. They claim that in accepting the first time you must make sure it is then a manual renewal. Biggest scam ever and not even a good social networking site, It is not worth any money and will be contacted by my credit card company that they will not be paying the charge because I checked manual as I know how these companies work. Terrible site stay away from it at all costs,

DO NOT SUBSCRIBE TO CLASSMATES.COM They will sneakily auto renew and if you attempt to request credit they will DENY YOU CREDIT! Unethical practice and poor customer service. YOU WILL REGRET SUBSCRIBING TO CLASSMATES.COM. Form a Facebook Group page for your class instead. Look at your CC Statement: PCH*Classmates.com *******900 US $60.00
DO NOT SUBSCRIBE TO CLASSMATES.COM - CREATE A FACEBOOK GROUP FOR YOUR CLASS INSTEAD

After subscribing, the names of people who "visited" me were blurred out. I reached out to customer service for assistance with this issue - they responded by giving me the option to cancel my subscription. I have managed many help desk/CSR operations and would have retrained/terminated anyone who provided this sub-standard level of service. Step-up Classmates with at least a modicum of service for subscribers.

I have not received notifications of profile visits or anything since January 2023! Everything on my end is how it should be. I called them but you have to pay a 3rd party for help! Extremely disappointed in classmates. Com!

They automatically renew without any warning. Be careful. It's older than the hills, they lied about sending notice to take your money which is more than double from previous year. Will not cancel membership or refund no matter what financial hardship it created. Horrible horrible buisness! NO ETHICS!

Classmates advertises a 50% price reduction, but when you give your credit cardo info below in the small print it states that it is automatic renewal for regular price till you officially cancel. They store your personal info even though you have not officially joined and are just receiving emails from them.
As an attorney, I find this site performing illegal practices including invasion of privacy, deceptive trade practices, false advertising.

Do NOT use this site (classmates.com). Same problem as the other reviewers... no prior notice before billing your credit card, and from what I read, no refund once they have. Plus no way to contact them by phone to try and get cancellation resolved. Thats bs! I will NEVER use any of their affiliated sites either. Scammers at this point in time... stick to facebook. Ripoff, ripoff, ripoff.

I signed up hoping to learn more about my classmates from 40 years ago. While our class was farily large (more than 800 students), there is no participation from them on Classmates.com. There are usually weeks or even months without a single update.

I've posted a few pictures myself, yet Classmates.com sends me spam constantly asking me to post a picture.

Time to move on.

The people who've viewed my Classmates profile are people who were at my schools at the same time. Which is fine. But now it's just stopped at a certain amount of visitors and that's it. Yet there are people who's profile say's they've had 400 views. How is that possible?

First, I admit, I never joined beyond a free listing. I looked at Classmates because they bought our previous alumni site (which was good!) from the original developer. Classmates messed up a good thing. The Classmates navigation was/is all over the place, they didn't bring over most of the content from our previous site (didn't fit their format I suppose), the site was and still is buggy and slow. I've checked back over the last couple years, very little gets updated, I have never actually been contacted by a classmate from Classmates (I couldn't reciprocate if they had because I didn't have a paid membership) but I keep getting these notices- "A friend remembered you!" Baloney. I've followed a couple of those messages and they go nowhere, except it allows them to keep emailing me. You think I would learn. Please quit sending me messages, Classmates. You're done. Why bother with you when there's a class Facebook page that gets updated every week, it's fast, and it's free?

I signed up for a lifetime membership with Classmates.com a few years ago. I didn't log onto the site often but they occasionally sent me notices by e-mail regarding classmates who had visited my site. I just recently checked in with the site and found a note from a good friend written to me back in 2019! I hadn't received any notification regarding that note, so it went unanswered until now, 2+ years later! With all of the notices I've received, I wish they had notified me of that one! My other issue is the constant requests for me to "upgrade" my account at additional cost so that I can communicate with fellow classmates! A lifetime membership should not incur additional costs to use the site. I hope that Classmates.com will take note of their many less than satisfied customers! It could be a great site if they make some needed improvements-it's a good concept! Thanks!

This is an auto renew rip off that won't give a refund even though I requested it within 24 hours of the charge and I hadn't used it nor will I use it ever. I took the 3 month trial expecting to review it before the auto renew date and, due to family matters, missed that date by 24 hours. I called their customer service and spoke to supervisor Crystal who just said "too bad", we don't issue refunds under any circumstance! I have filed a complaint with the BBB and suggest everyone to do the same!

BEWARE:

CLASSMATES.com has automatic renewal and will charge your credit card whether you agree to it or not... year after year!

I found a 39 dollar charge on a card I no longer use for services I have not used for over a year or more.

From now on you must read every tiny bit of print when using a credit card online.

"Mad as hell!"

In a world where people can look up old friends through Fb and Instagram, why would people PAY just to read who was viewed you? I joined thinking this would be a very useful website to find old yearbooks and old friends, I was wrong its confusing and boring. They need to up their game. Have a whole new system. Make it easier and fun to share yearbooks and pics.

When U NO contact us info is NOT available... beware!
I signed up on discounted rates for 2 yrs... 6 mo later i received another notice... time ti renew. So I thought I just paid a 2 yr fee... So did the discounted rate for 2 yrs again... well here it is... 6 mo later my account is froze... Until I pay. WHATTTTTT. No way to see your billing info or anything...
ITS A SCAM! They even have drummed up people viewing your account... many times just to get u in to see who it is... unbelievable!