• Classmates

Classmates

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Overview

Classmates has a rating of 1.4 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Classmates most frequently mention credit card, customer service, and automatic renewal problems. Classmates ranks 613th among Social Network sites.

  • Service
    61
  • Value
    59

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate Classmates?
Top Positive Review

“Ripoff, abusing people wanting to connect, they are a disease”

Mike P.
8/20/23

Oh friendly until they get your CC info then it's over. Obscure directions to cancel which leads you to a screen that they ask you to select auto renewal to cancel which you just selected auto renewal. These people are the low of the low. I have dealt with blatant thieves before, the only thing they are missing is a gun in your face. Please people avoid at all costs or join the herd trying to stop them from robbing you blind. As several others have stated in reviews now I go to bank and either stop payments at $35.00 per month or change account numbers to stop this nest of rodents Mike P Texas

Top Critical Review

“Blowing Smoke Up My...”

Jim M.
11/10/24

I was OK with the site and have been a member for a few years, but things have changed. Why they have to continually change the format and add/remove features is beyond me - but maybe it simply justifies their overpriced fee. They changed things and I cannot post as I had in the past. Under "NOTES", it shows I have 5,000 characters available to post what's on my mind - typically life's update. The change only lets me type 200 characters and it stops. I have contacted the help people 4 times about this and I simply get a follow-up email each time from a different person stating they are working on it. I think it has been near 3 months and no resolve - just a generic response just like the ones I see here from Classmates. Sorry to disconnect from some class mates, but the subscription is too much for what I use it for and the IT department hasn't a clue on how to fix a program issue - one they surely made when "upgrading" the site to provide me with a better experience. Does anyone know what "less is more" or "keep it simple" means anymore?

Reviews (165)

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Reviews that mention popular keywords

credit card (21) customer service (21)
Thumbnail of user ronalds1264
Tennessee
3 reviews
1 helpful vote
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February 1st, 2022

I can't navigate from one school to another. I am stuck on the one school that I went to for a very short time, before going into the Army.
No help from their service either.

Products used:
One school site out of 5

Service
Value
Thumbnail of user williamf2
California
1 review
9 helpful votes
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October 22nd, 2010

This site offers a trial offer. The offer is good for so many months and take you.re credit card then has a automatic payment for the next year with a promise of you being able to cancel within the year of first trial use. When youre year is up they have no live operator or telephone number to talk to especially if you can't get into you, re own account don't use this site as they will mercilisly hound for payment if you don't contact them or stop payment on siteor even stop payment at the end of trial. I will write to the BBB FOR SATISFACTION.

Thumbnail of user jenniferr1811
Tennessee
2 reviews
3 helpful votes
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July 13th, 2021

This app doesn't let me locate much at all. It keeps going to the same places that I dont want to be. I thought it would be alot better than it is. Check it out before you pay for this.

Value
Thumbnail of user paulae281
Nevada
1 review
1 helpful vote
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September 6th, 2023

DO NOT SIGN UP FOR CLASSMATES.COM. I DID A TRIAL PERIOD FOR $10.80 AND I WAS JUST AUTOMATICALLY BILLED $21.60 FOR A THREE MONTH SUBSCRIPTION. I DID NOT AUTHORIZE AUTOMATIC RENEWAL PAYMENTS BEYOND THE TRIAL PRIOD. I ONLY AUTHORIZED A ONE-TIME PAYMENT OF $10.80.

I CALLED AND REQUESTED A REFUND AND WAS TOLD THEY HAVE A NO REFUND POLICY. AND THE REP I SPOKE WITH WAS VERY RUDE.

CLASSMATES TRIAL PERIOD IS A SCAM.

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user evac264
New Jersey
1 review
1 helpful vote
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October 19th, 2022

Classmates.com offered a three-month membership for $9. On July 11t, 2022, I decided to take advantage of that. On October 11,2022 I decided to check my bank statement. Classmates.com had charged me $18. I immediately contacted PayPal to have the charge reversed because I did not agree to an automatic billing renewal. I made sure of that when I agreed to purchase the three-month membership. I also immediately contacted classmates.com and discontinued any membership. Paypal.com responded that classmates.com was requesting a copy of my billing agreement something thar I never received from them and that they in fact possessed. Moreover, the onus was on classmates.com to prove that I had agreed to an automatic billing renewal not that I had a billing agreement. Realizing that this was an antic being played by classmates.com I immediately contacted my bank and had the charge reversed.
Classmates.com are rip-off artist! Please make sure that you review your billing statements and make sure that you do not pay a penny more than what you agreed to. My regret is that this organization will probably continue to use my information as though I am a user of the site which I am not. I will try to find a way to prevent that from happening. Please take care!

Tip for consumers:
If you decide to use this site please monitor your billing statements make sure that you are being billed correctly

Products used:
Regrettably, I signed up in order to learn of any possible reunions.

Service
Value
Thumbnail of user marys1545
Massachusetts
1 review
1 helpful vote
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October 19th, 2022

It is impossisble to cancel them. One has to jump through hoops. I could not log on after I paid but I still had to pay them. Do not EVER log on to their site. Worst company I ever dealt with.

Tip for consumers:
Do not click on anything on this site. You will automatically be signing up for other sites.

Products used:
Could not log onto their site most o the time.

Service
Value
Thumbnail of user daniels20
Pennsylvania
1 review
9 helpful votes
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August 14th, 2011

Website has little participation from alumni of my specific high school, therefor I have little to no use for it. The problem is, having decided to vacate my subscription, I could find no way to do so. Only through several redirects did I finally get an e-mail address to contact them directly. They were extremely persistent in trying to convince me to just let it run out, assuring me that when it did (on July 13, '11) I would not be automatically renewed. As of 8-13-11 I'm still receiving alerts, e-mails, newsletters etc. from them. The alerts are always the same; "See who signed your guestbook". But it's never anyone new! Since July of 2010 I've gotten maybe 6 contacts total. And half of them are people I never even knew because they're from classes years after I graduated. I've sent them at least 2 e-mails (sternly worded) since my subscription "expired". They apologize for my frustration, and claim to want to "resolve my concerns" and yet they seem incapable of understanding or aknowledging what they are! And, by the way, they're STILL sending me all that useless crap that I have to delete (twice) from my e-mail on a nearly daily basis. I'm totally fed up with them, and I've told them so in an increasingly profane and undignifed manner! Somebody, please make them GO AWAY!

Thumbnail of user bobf1121
Texas
1 review
0 helpful votes
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August 14th, 2022

I made sure that i turned off renewal on classmates but the f UCKING thieves took my money anyway. F uckers robbed me in broad daylight. SO KEEP IN MIND EVEN IF U TURN OFF THE RENEWAL CLASSMATES WILL STILL TAKE YOUR MONEY. F UCKING THIEVES

Thumbnail of user lynnb1331
Arizona
1 review
2 helpful votes
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August 13th, 2023

They notify me of visitors but never let me see who it is.
Not unless I pay them or upgrade. Ridiculous!

Thumbnail of user lynneg99
Lynne G. – Classmates Rep

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user artp23
Arizona
2 reviews
5 helpful votes
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December 1st, 2017

Ethically challenged in my opinion. They automatically renewed my membership with no advance notice and even though I told them not to!

Thumbnail of user veritasv
Florida
1 review
9 helpful votes
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May 8th, 2019

Scammer site. Promises information and contacts which they do not have/post. It was so disappointing and such a waste of time. Terrible!

Thumbnail of user bobn457
West Virginia
2 reviews
2 helpful votes
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May 16th, 2022

Classmates could be a real and honest way to connect to friends from the past but they don't, Shame.

Products used:
This line of questioning is totally inappropriate for this platform

Thumbnail of user garyb10
Indiana
1 review
8 helpful votes
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September 22nd, 2010

They scam people with an automatic renewal scam, they will not refund all of the money they scam you out of. Stay away from these people they are scam, artists BIG TIME

Thumbnail of user pamelab1328
Minnesota
1 review
7 helpful votes
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September 11th, 2021

They are absolutely WORTHLESS, but they want your MONEY... you sign up once and every year will take your money without you knowing... Stay clear of this company

Tip for consumers:
Do NOT use Classmates.They do NOTHING TO HELP A REUNION, but take your and your classmates MONEY

Service
Value
Thumbnail of user billyd174
New Hampshire
1 review
4 helpful votes
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November 16th, 2021

F classmates.com f them so hard that there a holes are bleeding an will never truley close ever again

Service
Value
Thumbnail of user chriss2587
Arizona
1 review
11 helpful votes
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October 14th, 2020

The site offers nothing & does nothing. Dont waste your time. Dont know of any other websites but this one is not it.

Thumbnail of user charlesc995
New York
3 reviews
3 helpful votes
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March 27th, 2023

Recently, I received notice from my bank that a $96 payment had been processed by Classmates.com. I did NOT receive any notice or invoice from Classmates.com. When I called, they said the fee was non-refundable! I checked my payment from 2 years ago. It was for $36, and the payment was reversed because I cancelled. This payment is $96! (a 167% increase). Classmates.com used my payment information even though I actually cancelled 2 years ago. When I asked the supervisor how to remove my payment information, she said they did not have any payment information on file. THEN HOW DID THEY PROCESS THIS PAYMENT!?
A supervisor told me that she would email a copy of the payment notice to me, as well as a copy of the original "contract" which says funds are not refundable. I HAVE NOT RECEIVED EITHER DOCUMENT!
This "company" is either TOTALLY INEPT or actually FRAUDULENT! Hard to tell.
I WOULD NEVER USE OR RECOMMEND THEM. They stole $96 from me! I WOULD LIKE MY $96.00 REFUNDED ALONG WITH A WRITTEN GUARANTEE THAT THEY HAVE REMOVED MY PAYMENT INFORMATION FROM ALL OF THEIR FILES!
PLEASE NOTE: I can not submit any "proof of purchase", because I never received ANY invoice or email form Classmates.com. My only notice is the statement from my bank!

Tip for consumers:
DO NOT USE. They process payment from old information that has NOT been authorized, and refuse to refund the payment!

Products used:
none. I ordered and asked for nothing. the company processed my payment from OLD information.

Service
Value
Thumbnail of user cf154
California
1 review
8 helpful votes
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June 28th, 2019

Saw the promo which said FREE, not FREE, minimum is a three month commitment of $2.50 and give up my credit card info.

Thumbnail of user cynthiad34
Florida
1 review
2 helpful votes
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October 6th, 2023
Verified purchase

I did NOT sign up for automatic renewal. They said I did. They are liars. Watch yourself with this company.

Products used:
Membership

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user michaelf3904
Utah
1 review
2 helpful votes
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October 6th, 2022
Verified purchase

I didn't find anything useful on the service. They will sign you up for and automatic renewal and they double the price when they do it.

Service
Value
Thumbnail of user se4269
Georgia
1 review
2 helpful votes
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August 10th, 2023

Don't do it, it's a scam & they don't care. Won't even refund on the same day it's charged. DISPUTE the charges

Products used:
None!

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user ray010557
Pennsylvania
1 review
1 helpful vote
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November 15th, 2023

After numerous years I'm going on this site and reading about the classmates I finally decided to make the plunge and join their group with the $10.30 for 3 month subscription yes I agree to the agreement I did not know that I was agreeing to a automatic charge to my credit card monthly after I was recharged a second time of $21.30 I believe I called up the cancel took me forever to get somebody on the phone and finally I was told that they have no cancellation policy I was flabbergasted this is the second time in 2 weeks that this was done to me by classmates and also another website I put a complaint in through PayPal turns out that there's nothing they can do and I figured that before I put the complaint in but if anybody ever wants to try to get on to this site please do not ever sign up cuz it's the worst thing you'll ever do if you look at the reviews which I normally do but this time I didn't because I've been on it for off and on for years the site is only rated with one point star so as my title is scammed that's what I believe classmate thing it's a shame that people are out there trying to join this to connect with former classmates and these people found a way to rip you off please tell all your friends and anybody else never join this site I'm just glad I caught this mistake before it got too far I can't imagine how many other classmates out there have gone on and not even realize they're being charged
Thank you
Raymond Stanley

Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user jamess1287
Florida
1 review
2 helpful votes
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September 13th, 2018

09\13\2018
I was pleased that I joined Classmates.COM. Threw a membership, I was able to reunite with classmates from 50+ years ago. This resulted in many of us meeting again for a reunion after 50+ years. Since our previous class leaders abandoned the reunion efforts this site was helpful to me. Fortunately another group of class leader's picked up the dropped baton. They ran with it and, there efforts culminated in a excellent 50TH re-union. It is my hope that there successful efforts will continue for a 55TH reunion of similar or greater caliber.
I too had reservations of joining this site. The majority of reviews are negative. Armed with that knowledge I joined then discontinued membership post 50TH reunion. I followed all directions given by Classmates and did not experience any billing problems.
I have recently re-joined my membership. They have improved on this site quite a bit. For example the year book browsing feature is a great added feature. One can actually look up a Classmates.com member or non member. Every one who was in the original year book is there. You can drill down deeper for any Classmates.com members only. This makes sense since they are providing a pay for service.
They do alert you to any one electronically leaving a foot print each and every time. I find that ok since, I like to see who is checking me out. One can change the notification settings in classmates.com to minimize or stop these help full (My opinion) Emails.The site seems to respond much faster and in a more dependable way than before. There customer service is also much improved.
The only draw back I have been disappointed in is there is no Mobile APP. According to there support people, "We apologize for this and there are no immediate plans to create a Mobile APP; at this time. One will find accessing Classmates.com from a mobile devise is limited.
Over All I am very satisfied with this site. I have been able to enjoy linking up to previous High School Chums and aquatint's. Some that were in other than senior year.

Tip for consumers:
Read all the verbiage in detail before accessing and registering responses.

Service
Value
Thumbnail of user montes
New Mexico
2 reviews
14 helpful votes
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June 20th, 2011

Automatic renewal without an easy way to cancel. They are also spammers. I cannot seem to get them to stop sending me e-mails.

Thumbnail of user phyllisw224
Massachusetts
1 review
0 helpful votes
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January 3rd, 2022

STRANGEST WEB SITE I HAVE EVER ENCOUNTERED WITH SO MUCH CONFUSING OR WRONG DATA. STATED A PERSON HAD JUST JOINED WHEN IN FACT PERSON HAD JOINED A WHILE BACK. WHAT A JOKE!

Tip for consumers:
WATCH OUT FOR PURCHASING YEARBOOK. DON'T DO IT. OVERPRICED.

Service
Value

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Thumbnail of user lynneg99
Lynne G.
Typically responds within 5 days

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