Tried to install this on my PC several times, every time I got a message saying "next step call us now" I called twice and was told that they would help, but because my computer had slowed down it may take awhile to install (the reason I was trying to install their software was because my computer had slowed down). I walked away and let it try to finish installing overnight. The next day I called again and they finally send me to "tech support", I foolishly allowed this tech/salesman to remotely access my computer. All he did was try to sell me several more pieces of software and yearly subscriptions. Then I did what I should have in the first place and took it to a local computer shop and for just over $100 they replaced my old spinning hard drive with a new solid-state drive and cleaned up my files. My computer now works like new. When I called to ask about the money back guarantee all I got was the run around and "I can help you install the software (NO YOU CAN'T, WHAT PART OF I WHANT MY MONEY BACK DON'T YOU UNDERSTAND!"
Products used:
Local shop
Date of experience: February 5, 2024
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