• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user terryp568
Canada
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

Great experience. Very helpful and attentive. My eye exam was tops and the doctor did extra procedures that no other doctor did before. Very thorough. The one thing I have noted to them, with a trip back in after buying online, was that one set has a arm style that is quite sharp. Most of my glasses have a smooth tapered end, while these had no bevel. Resulting in the arms creating a sore on the inside of the ear closest to the head. They did adjust them but the pain is still there with the rubbing. I don't think online there is an option for what type of arms they are, before buying.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Oh no! We're terribly sorry to hear this Terry! We'd really like to help make this right for you, so we'll be reaching out to you directly very shortly. Thank you for your patience and cooperation. - Team Clearly

Thumbnail of user alyl7
Canada
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

The contacts came quickly and seem to be the usual kind that I get. However, I have had severe eye pain following using one pair. I threw out the pair thinking it was just that set and tried a new pair from the same box and am still having problems. Not sure what's wrong with the contacts but am very disappointed :(

Service
Value
Shipping
Quality
Thumbnail of user angelac692
Angela C. – Clearly Rep

We're so sorry to hear this Aly! All of our contact lenses are provided to us directly from the manufactures that offer them, and although defective lenses can occur, we assure you that they are very rare. We really want to help you out with this, but we'll first need some assistance from you. Please provide us with your order number, or the email address you used to have your order placed, and we'll get started on this right away! - Team Clearly

Thumbnail of user haydeet1
Canada
1 review
0 helpful votes
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October 8th, 2020
Verified purchase

When we went to pickup my order the young man that served use could not find it. It took him three tries before the manager returned with my glasses.
The young man may have been new, but in the past, the young ladies always helped us quickly and never had a problem locating product in the store.

Thumbnail of user iqbalz1
Canada
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

U had a similar looking frame before from clearly 1 mm wider but did not had spring hinges on it and the frame use to lose shape, these ones solves that problem looks almost identical to the old ones but more sturdy

Thumbnail of user samanthad317
Canada
1 review
0 helpful votes
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June 3rd, 2021
Verified purchase

I always order this product from you. I've been wearing this product for year. This batch seemed to have a lot of faulty contact. They had tears or folds in them when I opened them. No fault of yours, it's the company.

Thumbnail of user angelac692
Angela C. – Clearly Rep

We're so sorry to hear of this Samantha! We can definitely understand your frustrations with this, and we'd like to help. We will be reaching out to you directly with assistance on this matter, so we thank you for your patience. - Team Clearly

Thumbnail of user syedh68
Canada
1 review
0 helpful votes
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August 20th, 2020
Verified purchase

We ordered two glasses from this site, hassle free.
I have only one concern, the Ray-Ban sunglasses I received doesn't have Ray-Ban logo on top of the glass.
But the glasses were customized, so not sure whether it's a miss or what.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Thanks so much for the great review and feedback Syed! We'll be more than happy to clear this up for you, when you choose our custom quality prescription lenses, the lenses themselves will not have the Ray-Ban logo (just your Ray-Ban frames!) Ray-Ban branded lenses are only included when they're purchased as plain non prescription sunglasses. We hope this helps! If there's anything else we can assist with, please feel free to reach out to us! We look forward to 'seeing' you again soon! - Team Clearly

Thumbnail of user ibrahima167
Canada
1 review
0 helpful votes
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September 6th, 2020
Verified purchase

My prescription was written wrong- entirely human error on my part. When I got the wrong glasses, I contacted support and they offered me a full refund and applied my coupon code again. Wonderful customer service for such a big company. Thanks.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Ibrahim, thanks so much for your review and kind words! We really appreciate the feedback! If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user crystalb593
Canada
1 review
0 helpful votes
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December 26th, 2021
Verified purchase

Sandra V greeted my daughter and I at the Chinook store and was so welcoming. She helped me pick out my glasses and offered so many different suggestions and ideas. You really need to keep her around. She made my experience what it was, fantastic! I can't recommend her enough. She was so kind, funny, patient and just overall a great person. I highly recommend going in store to try the glasses on plus you get whatever promo is online, in store!

Thumbnail of user valerier560
Canada
1 review
0 helpful votes
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January 31st, 2021
Verified purchase

The experience was relatively easy, but I found the try on option a bit cumbersome. Pricing and results were good though. Delivery time is good. The only downside is that if glasses do not fit properly, you have to find someone to adjust them for you if you are not near a Clearly Outlet.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Valerie, thank you for your review and feedback. We thank you for bringing this up to us! While the Try On View option is still relatively quite new to us, we're always working on it, and as such, we're always adding new frames as well. We'll be sure to pass this feedback along to the team for you. We also understand how important it is to find the perfect style of frames, and like clothing, eyeglasses are not a one size fits all type of product, so know the importance of having some fine tuning needed. We'll be more than happy to reach out with some options on which you can proceed with! - Team Clearly

Thumbnail of user jessicas1622
Canada
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

Order was received in a timely fashion but not sure what is wrong with the contacts. I order often and have for a few years now. Too many of this batch (and the last) were not comfortable, they were either rolled in the package and seemed to get a crease or there was no visible defection but after only minutes were uncomfortable and had to be thrown out and wasted. This time the problem is with the -4.00 and last time it was a more of an issue with the -4.75.

* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user robertb3651
Canada
1 review
0 helpful votes
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September 8th, 2020
Verified purchase

Ordering and payment all went fine as usual. Upon receipt, I noticed that my glasses were crooked when I opened the box and retrieved the glasses from the black pouch they come in. The left wire frame was severely bent making them lopsided when I tried to wear them. The left side has a sharp bend in them and while they are usable, this is perfect.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Robert, thank you for your review. We really appreciate the rating and feedback. We'd like to hear more about your glasses, so we'll be reaching out to directly via email, so keep an eye on your email inbox.
- Team Clearly

Thumbnail of user johnw4331
Canada
1 review
0 helpful votes
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July 22nd, 2021
Verified purchase

I was a little skeptical about ordering something online that you put in your eyes. However, the orders were fast, correct and well worth it.
I love the eye candy. The marketing team is top notch! I will continue to get my lenses with you. I have been telling everyone about it. Thanks and I will SEE you later!

Thumbnail of user juliene9
Canada
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Ordered from Clearly when Costco eye clinic said they wanted me to get another eye exam before I could buy my old prescription contacts. I knew that my eyes haven't changed so I didn't want to waste 100$ on a exam again. Checked out clearly and ordered that day. Order came on time and contacts work great. Do recommend

Thumbnail of user barbarah1408
Canada
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

Experience was good although I had made 2 appointments and both were cancelled the day of. Actually on my way to appointment. Very much had confidence in the doctor who I ended up visiting. Staff were excellent helping me with the choice of my glasses.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Oh no! We're so sorry to hear this Barbara! That should not have happened to you. We've sent you a private message for your order details so we can ensure this is investigated further. We look forward to hearing from you soon! - Team Clearly

Thumbnail of user kristina144
Canada
1 review
0 helpful votes
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December 16th, 2021
Verified purchase

Stylish frames. So easy to order. Love, love, love the virtual try on option. Customer service responds quickly with answers to any questions. Definitely will be ordering more glasses and contacts in the future

Thumbnail of user geraldinec65
Canada
1 review
2 helpful votes
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September 14th, 2020
Verified purchase

I was I'm properly fitted so when glasses arrived, there was no way they could successfully be adjusted to fit. So I had to reorder a different frame and go through the process again.
Not a happy customer.

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

We're truly sorry about this experience, Geraldine, and appreciate your review! We'll make sure to pass your feedback on to our retail team and hope that your new pair works perfectly! Please don't hesitate to contact us if there is anything else we can do to help! - Team Clearly

Thumbnail of user randalll276
Canada
1 review
0 helpful votes
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September 9th, 2020
Verified purchase

Picked glasses online after dealing exclusively with a different online glasses company the last few years. Because of my son's unique prescription they were unable to satisfy the order and I checked elsewhere online one found clearly. Ordered once and the order was filed perfectly.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Randall, thanks so much for your review! We really appreciate you trying us out for the first time, and providing your feedback. We're glad to hear your son is pleased with his new glasses, and we hope to 'see' you again in the future! -Team Clearly

Thumbnail of user dwayned64
Canada
1 review
0 helpful votes
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January 31st, 2022
Verified purchase

I have never ordered glasses online before so I was a bit hesitant, but they helped me out through the whole process via phone and email. The best part was my progressive prescription was right the first time!

Thumbnail of user robertc4143
Canada
1 review
1 helpful vote
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June 4th, 2021
Verified purchase

Glasses came in when expected. Great quality. A little small but was expecting that. The payment process was confusing. Deposit, deposit returned without notification and then billed when shipped. Thought I was double charged.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Robert, thank you for your review and feedback on this. We're glad to hear that you're enjoying the Clearly Basics frames you received from us, although we are sorry to hear that the billing process caused a bit of confusion for you. We'll be more than happy to reach out to you to explain the process and clear things up! - Team Clearly

Thumbnail of user cherylm916
Canada
3 reviews
0 helpful votes
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January 20th, 2021
Verified purchase

Easy to navigate thru site to find what i want. Competitive prices. Was not in a rush to get my contacts so it was ok that i had to wait for out of stock items. Received in ample time and was notified promptly when one of the items needed to be restocked and will be late, and then again when it was mailed. Fast delivery once mailed, with tracking details.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Cheryl, thank you for your great rating and review. We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user jennm91
Canada
1 review
0 helpful votes
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March 8th, 2021
Verified purchase

I ordered contacts the last week of November. I paid for quicker delivery.
My order was supposed to be delivered in early December. When my estimated delivery date had passed with no shipment notification or other communication, I reached out to customer service. They told me there had been delays from the supplier but they should be shipped out on the following Tuesday and that I would receive communication from support. Another week and a half went by with no communication so I reached out again. This time customer service again communicated there were delays from the manufacturer but should again ship out by Tuesday. Eventually I received the contacts I ordered - a month after I'd placed my order.
There was no indication when I ordered that there were potential supplier delays.
There was no communication from clearly that my order was delayed except when I reached out directly looking for updates.
I find all of that very frustrating and inconsiderate

Thumbnail of user erinh392
Canada
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

I ordered 3 pairs of glasses and was shocked at the variety and how well priced they were (I like a certain shape and nose pads). Received all 3, and super happy with all of them! I've ordered from other online places before and was always disappointed. The quality of Clearly frames is awesome, and I seriously have to decide which one I want to wear each day as I love all 3 of them! Definitely purchasing from here again!

Thumbnail of user melissar1117
Canada
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

I have ordered my contact lenses from Clearly for 2 years in a row now. They show up at my house just days after I place the order, and I find the prices to be better than other sites.
No problems with my lenses. I highly recommend Clearly!

Thumbnail of user quenbyj
Canada
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

The glasses are as described and look like they did in the virtual preview. The white arms are pretty and add a great accent. Shape is also unique and unlike the ones I've worn before. The individual reviews helped me choose this type of glasses for smaller faces.

Thumbnail of user dominikc9
Canada
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

The experience ordering this time was smooth although the time it took to receive the contact lenses was a bit slow (about 1 week and a half). I'm so used to 1 to 2 day delivery times from Amazon that 1.5 weeks feels long now. Otherwise, very good.

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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