Clearly

Used to be good but quality and customer service is no longer available. Glasses fall apart and they do not stand behind their product. I was told to go to an eye glass store to repair their product? Glasses are very cheap quality and do not fit properly, case is made out of cardboard. Staff used to care about customer service now they just don't seem to care. I will go back to Costco who stand behind their products.

First I ordered glasses that were not the right size for me. I struggled with wearing them for awhile then reached out to customer service who sent me a return authorization and instructed me on how to order the size that was right for me. My new glasses have been good. I would recommend this site to someone else. I also recommend making sure you know how to pick the right size of frames for you... talk to customer service to make sure - they are really nice.

Received a set of glasses. Didn't work out as they didn't fit my face without affecting my vision. Contacted customer service through chat and got a chance to speak with Rona. She spent a ton of time walking me through the problem and even figured out a solution and emailed me follow up. Ultimately, I opted to return and select a new set of glasses and connected through chat again - just so happened I got Rona again. She literally spent a couple of hours on the chat exclusively with me selecting frames where I would not have any issue as I did with the problem frames, then offered me price matching as well. Thank you!

Clearly has made my life so much easier. I often move to different locations as a seasonal worker, and over the past year I've lived in 2 small, remote locations in Canada... YET, my contacts are always delivered quickly and easily, so I don't have to go without being able to see (... and I often wait til I'm on my last pair of monthlys before I put an order in). It's even faster than ordering directly from my eye doctor ever was back when I was living in a city.

Bro for some reason they're making me write a review on CONTACTS but okay here it goes. I think they're great o can see again without my stupid glasses. Thanks for helping me not be blind? Idk what does one typically write in a review on contact lenses. They came a few days late actually that's not good but that's probably due to the global pandemic so I'm not that mad about it and I only had to wait like 2 extra days

Always had a good experience with clearly and it was no different this time. My only complaint is that their shipping estimates are horribly off (almost always) but usually products arrive much faster than anticipated.
Products are good quality and price is better than most shops around. And shipping to home is convenient.

Great selection online, ordering process is easy if you have your script make sure to get the PD measurement right. I got mine wrong as its not easy so make sure you measurement written on your script. Even though the lenses were not right (my fault) they exchanged within 3 weeks. Top grade

Always love your quick service and glasses. The last two that I received are too wide and fall off my face when I lean forwards. Not sure what to do about that. I could send them back but I need them?

I only use clearly for ordering contacts, however I am in the market for some glasses now so that might change. I love using clearly to order my contacts, always has great deals, shipping is super fast (which is great because I always forget to order until the last minute), and once when I made a mistake on my order it was super simple to have it fixed. 10/10 would recommend

My experience has been very good with one exception. Not this past order but the order before a) took a VERY long time to arrive and b) had a few broken seals on the individual contact packaging and were dried out.

I was hesitant to buy my glasses online as i was concern about how it will fit and filing it with my insurance. But turns out everything went well and I didn't encounter any of these problems I was worried about. I would definitely recommend it. Its even way cheaper than the glasses that are sold in store.

I had a new and stronger prescription, so I knew it would take a bit before my Progressives felt good. It took three weeks, but from the start I could tell these glasses were made perfectly, as my vision wasn't blurred. This time Cleary really restored my confidence in their glasses, as I love wearing these! I can see even small text writing!
It was worth paying more for thinner lenses and the anti-smudge coating as well. Thank you!

Although there was a slight mix-up with the delivery address, the glasses arrived on time and at the correct location. Customer service was also quick to respond, even though the actual correction was made by Canada Post (who handled the delivery). Glasses were usable right from the box; further adjustments were also helpful for one of the frames.

Bought contacts dec 31 2019 - went to eye doctor aug 2020 and its been 2 years since my last exam and my prescription changed - i still have 2 boxes of unopened contacts that they can't even exchange for my new prescription

I rarely write reviews but I received such an exceptionally great customer service, that I feel I should write one.

They have a straightforward site and explain their ordering process well, got a notification that my lenses were mailed with a tracking number the very next day. I have already received my lenses and I am wearing them as I type this! And it was a good price too!

Sloooooooowwww delivery. Too slow for me to order again. I actually needed it soon.

Resolution by clearly team was acceptable. Thanks for being proactive and reaching out. Appreciate your efforts! Will order from you again.

The experience Clearly delivers is great. Selection, customer service, price, discounts... all excellent. My frames came and they seem a little smaller than I expected and what displayed on the "Try Frames On" functionality. Which, by the way, is fantastic. I blame me for not measuring the dimensions against my old frames. I would have selected larger than I did. Had this been a local shop, I wouldn't have walked out with these specific frames, but for online and all the positives, I'm good with them. The return process is relatively painless so I could have returned these - as I have others in the past - but I needed a new set asap so here we are. I strongly recommend Clearly for ordering On-Line. Thank you for the great customer support!

For a first time online purchase of glasses, the experience was not bad and I'm happy with my glasses. Took a while for my eyes to adjust, particular the left eye, but after a few weeks of wearing it, I'm now satisfied with my purchase. The website has a lot of helpful pages if you have questions, and the chat was also very helpful. The virtual try on could be a bit more accurate in terms of the size of the glasses, and I wish it was available for all the glasses, but it was otherwise useful as well.

You folks forgave the mistake I made with my prescription and sent another pair. If that isn't extraordinary service I don't know what is.
The choice you have in frames compared to what's out there is really fun. My last pair were yellow and my most recent were plum.
I shake my head at people who prefer to pay $1000 thinking they are getter a better quality. I've converted a few. You make it so easy!

I found the app relatively easy to use - i. E. try on glasses. Glasses arrived as per delivery estimate and in good condition.
The glasses themselves are a little light in construction - which makes them relatively comfortable but I wonder about their durability - likely the brand because I had not bought that brand before. I went for the cheaper ones just because it was my first time ordering. They need some adjusting but that is to be expected. The true test will be when I ask my eye specialist to see if the presciption was done correctly.

The person who packages the contacts always puts in some kind of candy (which I LOVE!)—it's so cute and unique! Shipping is always fast, their website is easy to navigate, the package is easily tracked, and the frequent deals make it the best destination for eyewear (at least for me!).

Hi Clearly,

Always happy with my service from you. Own glasses and wear contacts and my experience has always been great. I recently realized my most recent contacts shipment was for my old prescription, not my new one. Not that big a deal but since this popped up in my email, figured I'd take the time to let you know.

Cheers,

Peter Morry

Where are the cases? Three pairs no cases no I have to spend $50 plus to get them. You changed the product offering on me, I am not happy

And what a waste of paper at least give me the option to order eye glass cases like some retailers do