• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user clintonc81
Canada
1 review
0 helpful votes
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August 20th, 2020
Verified purchase

Ordered 2 pairs of glasses and they arrived quickly and am very happy with them. One pair needs to be taken in and the arms need to be slightly adjusted, but that is not a issue at all. Very pleased with the quality and the low price paid!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Clinton, thanks so much for your review! We really appreciate the rating and feedback, and we're so glad to hear you're enjoying your glasses so far! When it comes to getting your glasses adjusted, we have a few options for this, and would love to send you some details. Keep an eye on your email inbox! -Team Clearly

Thumbnail of user caroleel2
Canada
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

I love the frames and they arrived in a very quick fashion. I have not been able to wear the glasses for an extended time as they really bother my eyes? I am unsure why that is, I have worn progressives for years and not had this problem

Thumbnail of user meganw316
Megan W. – Clearly Rep

Hi Carolee, thank you for your review. We're sorry to hear of the difficulties you have been experiencing with your prescription in these glasses. We really would like to take a closer look and see how we could make things right. Someone from our customer care team will be in touch - please keep an eye on your inbox! - Team Clearly

Thumbnail of user dew17
Canada
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

The fit is great. I have these in normal glasses as well as sunglasses. I am so happy with them and love this style. It is hard for me to find proper fitting glasses because I have chubby cheeks and when I smile my glasses tend to go up, but that doesn't happen with these glasses which is why I like them soo much.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarad434
Canada
1 review
0 helpful votes
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September 29th, 2021
Verified purchase

I order progressives for the first time and had a sales rep contact me to make sure I was making the correct purchase for me needs. We traded several emails back and forth. I felt that the customer service was excellent and I'm happy with my new glasses.

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

Thank you so much for this amazing review, Sara! We are more than happy to hear that you enjoyed our customer service and your experience with us! - Team Clearly

Thumbnail of user tonyas262
Canada
1 review
0 helpful votes
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December 17th, 2021
Verified purchase

I had a great experience as far as customer service. I ordered a pair that was too big and had to return them. The gentleman I spoke with was very helpful. However, the measurements on the replacement pair are off and definitely not as they should be. Also wonder about the prescription and if it's actually correct. They lenses are also very difficult to keep clean. I paid for what I received but likely won't order again.

Thumbnail of user angelac692
Angela C. – Clearly Rep

We're truly sorry to hear of this experience Tonya! We want our customers to love and be 100% satisfied with the products they receive from us, so we're glad to hear that the return policy came in handy for you. We really want to make sure you get a product that works for you, so one of our team members will be more than happy to reach out to you directly with assistance on this. Thank you for your patience! - Team Clearly

Thumbnail of user chrism3047
Canada
1 review
0 helpful votes
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January 31st, 2022
Verified purchase

Glasses are perfect. Delivery was fast. Experience was excellent with one exception. The supplied with a case that is too small. I use one case and exchange my Clearly sunglasses and regular glasses as needed. The glasses get crammed in the temples stick out when the case closes. Not critical, but an irritant.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Chris, thank you for your review and thorough feedback, we truly appreciate it, and we'd love to help rectify this for you. One of our team members will be reaching out to you separately with some options, so we appreciate your patience and understanding! - Team Clearly

Thumbnail of user tiffanym374
Canada
1 review
0 helpful votes
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August 23rd, 2020
Verified purchase

I went into the Kits location because I didn't want to order without trying on first. It was a quick and painless experience. (I managed to get in and out before a bigger crowd came in) my glasses and sunglasses arrived before the expected date and didn't need any adjustments. I'd shop again.

Thumbnail of user marias1606
Canada
2 reviews
0 helpful votes
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October 29th, 2021
Verified purchase

At first he didn't want to order any, then right after ordering the first he wanted a second pair. He was really looking forward to getting them and was very happy when he finally did. Now he has 2 pairs that he can choose from.

Thumbnail of user lisac2157
Canada
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

The sunglasses were chosen honestly for price since I misplaced my last more expensive ones... I love these more! Very comfortable just wish I got the brown lenses that are my usual go-to but these are so nice to wear! Never disappointed with my orders

Thumbnail of user shelleys232
Canada
1 review
0 helpful votes
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December 23rd, 2020
Verified purchase

First time with prescription glasses (57 years old). The independent optometrist office told me I should buy progressive glasses for computer/reading use. I paid a fortune for a pair of glasses that caused nausea, headaches, neck pain and eye strain. They told me to expect it would take some time to adjust. I went online and ordered a single prescription from Clearly and what a difference. They immediately adjusted my vision without all the side effects of the progressives. I'm so glad I ordered from Clearly. I've finally been able to adjust to my progressive glasses, but still prefer the glasses I bought online from Clearly for reading. Will only order from Clearly in the future.

Thumbnail of user benr230
Eleni B. – Clearly Rep

Thanks for the great review, Shelley! We're so glad to hear the reading pair is serving you so well. We look forward to helping you with future pairs! - Team Clearly

Thumbnail of user lindap1334
Canada
2 reviews
0 helpful votes
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November 2nd, 2020
Verified purchase

I have been buying my contact lenses from Clearly for years and I get name brand contacts at a competitive price, My contacts always come ahead of anticipated delivery date which is an added bonus. I would recommend Clearly to anyone shopping for contact lenses.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Linda, thanks for the wonderful rating and review! We love surprising our customers with our speedy services! We're looking forward to having the chance to surprise you again real soon! - Team Clearly

Thumbnail of user trudys68
Canada
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

I have always had great service from Clearly. The prices are competitive and they and my particular brand of contact lenses is always in stock. Delivery was super fast - only 48 hours from the time I placed my order.

Thumbnail of user hitomib
Canada
1 review
0 helpful votes
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September 25th, 2021
Verified purchase

Before ordering, I called to ask a few questions. Representative was very helpful and patient. She really took time to address all my concerns. I ordered a pair of glasses through her. The glasses received was a good quality.

Thumbnail of user staceyq11
Canada
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

Glasses came in good time. However they are way too small for my face and I don't exactly have a large head. Nose piece is super tight and so are arms. Even after having them adjusted they are way too small. Wouldn't recommend these for anyone with an average size head or bigger :(

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Stacey, we're sorry to hear this! We want our customers to be 100% satisfied with their glasses--and we have a super-easy 60-day return policy if it just doesn't work out for any reason! We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly

Thumbnail of user trevord140
Canada
1 review
0 helpful votes
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October 16th, 2020
Verified purchase

Ordering online was simple and easy. Virtually trying on the glasses made shopping much easier and safer in these covid days. Order was dispatched and delivered really promptly. Only place I get my glasses from now!

Thumbnail of user angelac692
Angela C. – Clearly Rep

Wow! Thanks so much for the excellent review Trevor! We're thrilled to hear that you're enjoying the Virtual Try On feature! We'll be sure to pass this feedback along to our Marketing Team for you! We look forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user patr261
Canada
1 review
0 helpful votes
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March 24th, 2021
Verified purchase

I like the glasses... not quite the colour as the ones on website but I know things aren't always 100% like what is displayed digitally. Glasses are a bit big on bridge of nose, despite me taking measurements... they're also very rigid. Might try a different model to give this experience a second try!

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

Thank you so much for taking the time to leave us a review, Pat! We truly appreciate it!
We're also sorry to hear that the glasses didn't meet the expectation from the website, and that the fit was not perfect. We'd love to help and a member of our customer care team will be reaching out to you shortly. - Team Clearly

Thumbnail of user darlac65
Canada
1 review
0 helpful votes
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September 9th, 2021
Verified purchase

Thank you Clearly. My entire order, new glasses, contacts and solution arrived just when expected. Everything was packaged well and I am really pleased!
This is the first time I dared to order my glasses online and I will totally do it again with you.

Thumbnail of user cynthiaf387
Canada
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I ordered my glasses, had lots of great choices. I decided on a red pair, to brighten my face up. The glasses came quickly and beautifully boxed and in a pouch. They fit perfectly and the lenses are perfect. Important also, the price was right!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Cynthia, thanks so much for your review! We're so glad to hear you're enjoying your new glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user chantellew21
Canada
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

Great service and timely delivery, I was expecting my order to come in a week or so from my order date- it arrived the next day! Everything I ordered with great price and timing! Definitely recommend this service :)

Thumbnail of user susannaf10
Canada
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase

I always enjoy shopping for glasses on Clearly.ca. It is easy to filter what shape and size of glasses that is suitable for my face, especially with the try-on camera feature. Also, it is easy to do returns if I end up not liking them.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Sounds like we nailed it on all fronts! Thanks for the excellent review Susanna! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user gloriam424
Canada
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

Overall very good experience. Upon receiving my order I decided to receive partial order and the Clearly team was able to help me with this request as well as issue me the refund in a prompt and timely manner.

Thumbnail of user jacquelineh464
Canada
1 review
1 helpful vote
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August 31st, 2020
Verified purchase

This was the first time I purchased a pair of eyeglasses online. Even though they are just used for anti glare purposes, I found them sturdy and fashionable. I have already recommended the website to my friends, who made their purchases recently too! I found the website informative and the BOGO deal very affordable!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Jacqueline, thanks so much for your review! We really appreciate you sharing your experience and feedback! We know buying glasses online can be tricky and require a leap of faith, so we're so glad to hear your glasses are working out well for you! We'd like to reach out to you directly as well, to confirm all is well. So keep an eye on your email inbox! -Team Clearly

Thumbnail of user karig45
Canada
1 review
0 helpful votes
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March 13th, 2021
Verified purchase

My experience with Clearly is exceptional. I've switched to a different brand of contact lenses though and I'm not truly enamoured with them. I feel the power isn't adequate compared to my previous lenses--same power, different brand. Any thoughts?

Thumbnail of user katew204
Canada
1 review
0 helpful votes
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September 27th, 2020
Verified purchase

I love clearly for the ease of ordering exactly what I need. I've always found the selection abundant and the shipping very quick. I would love to see less shipping charges, but that alone will not turn me away from ordering again.

Thumbnail of user marcd163
Canada
1 review
1 helpful vote
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August 30th, 2020
Verified purchase

I ordered my glasses on line and the procedure was very simple with clear instruction. I received them within a couple of days. The progressive lenses are perfect for me, I mostly use them to read and while I'm on the computer.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Marc, thanks so much for your review! We really appreciate the feedback. We're so glad to hear you're enjoying your new glasses and seeing clearly. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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