• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user hught45
Canada
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

FedEx delivered to the wrong location. After contact Clearly and Fedex, I was instructed to wait and see if they showed up (forget the fact I'm needing them, will be without eyewear and could have just purchased locally). I caught on my camera 3 days later the package dropped off by someone who had received it by mistake (lucky). I got an email 2 weeks later from FedEx ("our notes show your package was delivered on xx date" - real helpful) and then 3-4 weeks from Clearly asking if it ever showed up. Thanks for actually caring. For the record, FedEx is terrible here so I recommend you find someone else, they've messed up almost every order we've had here. It would also be nice to show more care from Clearly than a follow up a month later. This was such a bad experience I'm pretty sure none of us will be coming back and will just shop local from now on.

Tip for consumers:
Great if you don’t need service or eyewear in a timely manner.

Products used:
Contacts

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thank you for taking the time to share your experience with us, Hugh. We strive to provide speedy delivery and we are so sorry to hear of this frustrating inconvenience! Your satisfaction is important to us. Someone from our customer care team will be reaching out shortly to provide further support. Thank you so much for your patience! - Team Clearly

Thumbnail of user steveng1405
Canada
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

I'm very glad I purchased my daughter's eye glasses from Clearly. I checked out prices in local stores and it was extremely expensive, even with their phony discount sales. I worked in Asia for a number of years and know the cost of eyewear. There is no reason to pay such marked up prices. The eye glasses I purchased from Clearly was of good quality and at a reasonable price. Ordering was easy, shipping was fast and the presentation on arrival was excellent. I would highly recommend others to purchase their eyewear from Clearly. Don't bother with the over priced retail stores.

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Value
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Returns
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Thumbnail of user mortahn
Canada
1 review
0 helpful votes
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September 14th, 2020
Verified purchase

I've been ordering contacts from Clearly for years but this was the first time I ordered glasses and I'm very pleased with order. What is received was close to my expectation and great quality for the price.

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Value
Shipping
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Thumbnail of user janes867
Jane S. – Clearly Rep

Thanks so much for your review, Mortah! We understand that buying glasses online for the first time can be tricky and overwhelming--we make it easier for you by having Size filters to help you find the perfect fit, and Virtual Try On to help with style, and a super easy return policy if in case it just doesn't work out. If there's anything we can help with, like finding that next perfect pair, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user kristenb585
Canada
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Ordering and delivery went smoothly... but TWO of my monthly contacts ripped within days of opening them. One actually broke into 2 pieces while wearing it and I spent 30 uncomfortable minutes trying to fish out the piece that was lodged in my eye socket. Days later, another one ripped. I also remember this happening at Christmas time with this same brand (contact breaking into 2 pieces in my eye) but I thought it was a one-off thing. Now I am sure this is a brand thing and will be looking at buying a different brand. I still confident that Clearly provides a good service but I am very dissatisfied with the actual product.

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Value
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Thumbnail of user meganw316
Megan W. – Clearly Rep

We are truly sorry to hear about this experience. All of our contact lenses are received directly from the manufacturer, where they are mass-produced, so while true defects can happen, they are very rare. We'd like to hear more about your experience, and we'll reach out to you directly. Keep an eye on your email inbox. Thank you! -Team Clearly

Thumbnail of user jodys384
Canada
1 review
0 helpful votes
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November 11th, 2023

I have been purchasing my glasses from Clearly since 2018. It used to be the cheaper option, but not any more. If you need anything stronger than a basic, standard lens then you are better off ordering from your Optrician. Clearly's lenses are now the same price as any regular glass store, and the good-quality frames are not discounted enough to make a difference. The sales never really apply to any of the higher-end frames. I used to love Clearly, but am now looking for other options.

Products used:
glasses and contact lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinn370
Canada
1 review
0 helpful votes
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November 29th, 2020

After some initial problems with warranty, Clearly quickly rectified the problem and came through with the same excellent customer service that I have experienced from them throughout the years. I will remain a loyal customer and recommend to friends and family based on the customer service alone. The supervisor that contacted me was eager to help, and I could tell she genuinely wants the customers to be satisfied.

Thanks Clearly, this kind of service is exemplary!

Thumbnail of user jeff.robertson1950
Canada
1 review
0 helpful votes
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October 19th, 2023

I've been trying out all the different online retailers just to see what they're like. I find none of them have good products and good service.

My experience: Glasses arrived in good time, probably about a weak. One of the lenses is loose but hasn't popped out yet - it just squeaks and moves around when cleaning it.

Chat customer service: I waited so long for the chat to come back that I forgot and turned off my computer. Emailed CS, but they never got back to me.

Also with the lenses, I feel like the PD is off or something. One of my eyes gets sore when wearing the glasses.

I paid $100 more from an optical place, but I think the quality is more solid. (Comparing name brand to name brand, but not the same brand)

About me: I am a human who likes long backgammon matches on the beach.

I'd include proof of purchase, but I didn't get a receipt.

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Value
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Thumbnail of user sase1
Canada
1 review
0 helpful votes
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May 30th, 2021

I ordered my eyeglasses last year with added C shield, which was supposed to keep my eyeglasses clean for a longer time and make it easier for me to clean them. But I can say it was waste of money since it is impossible to clean it. I kept cleaning them every 20 minutes or half an hour. I had to go out and buy another pair from a local optician's office.

* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
Shipping
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Thumbnail of user janes867
Jane S. – Clearly Rep

We're sorry to hear about this experience! We want our customers to be 100% satisfied with their new glasses, and it sounds like we're missing the mark here. We have a super-easy 60-day return policy, if you would prefer to return your glasses for a full refund. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly

Thumbnail of user hareld
Canada
4 reviews
0 helpful votes
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December 11th, 2022
Verified purchase

Bought a pair of premium Ray Ban prescription sun glasses with a blue mirror tint on marble frames and they look amazing. All my colleagues at work are jealous! Slight billing issue with insurance was resolved quickly by Benedicte and I'm a happy customer who has been buying glasses from Clearly for over 10 years. Why go to a store when you get this type of service from the couch? Thanks Benedicte!

Products used:
Glasses

Thumbnail of user adrieleq
Adriele Q. – Clearly Rep

Hearing about your experience and how inadequately it was handled when you contacted us for support has us very worried. We can see that a supervisor reached out to handle this specifically just now and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ

Thumbnail of user jenniferp1543
Canada
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

Such an easy way to order but I was very pleased that you offer trials or sample contacts. There was nothing complicated through the whole experience from ordering to delivery. I'll be a repeat customer from now on. Thanks so much Clearly!

Thumbnail of user kylerb2
Canada
1 review
1 helpful vote
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July 4th, 2020

Great glass at reasonable prices. Have ordered about 8 or so pairs from them over the years, never had a problem. They even gave my girlfriend a free pair of glasses when she asked to cancel due to realizing she was short on cash (student life). Also appreciate their donations to developing nations. Really fast shipping in Canada too.

Thumbnail of user benr230
Eleni B. – Clearly Rep

Thanks for the fantastic feedback, Kyler! We're so glad we've been able to help you with so many pairs over the years (and by extension, help so many in need with every purchase!) - Team Clearly

Thumbnail of user jackiek252
Canada
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Prescription is bang on, fit perfectly. I've received lots of compliments. Less headaches working on a screen all day. My previous prescription glasses did not have blue light blocking but these do and it's amazing.

Thumbnail of user sukis11
Canada
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

If you need contact lenses get them from here best prices anywhere. They are 100% brand new sealed and original with many years before expired date. I was hesitant first but best decision, would buy again A++

Thumbnail of user andreas1344
Canada
1 review
0 helpful votes
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September 13th, 2021
Verified purchase

We've be going through clearly for a few years now and they are always great on delivering! Reasonable prices and we always receive our packages prior to the expected delivery date. Very happy with them

Thumbnail of user trivab
Canada
1 review
0 helpful votes
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August 22nd, 2020
Verified purchase

Clearly is the best place I've found for eyeglasses/contacts. If you have benefits, Blue cross recognizes them whereas other companies don't so do your research before buying from other companies. Clearly was quick to deliver and love my glasses. Thumbs up!

Thumbnail of user kaitlynns12
Canada
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

Fast shipping, great customer service. I love my glasses! I have ordered from clearly many times now. Had an issue with the prescription once and they fixed it and sent me a new pair right away! Other than that, no issues!

Thumbnail of user angir5
Canada
1 review
0 helpful votes
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August 28th, 2020
Verified purchase

Ordered prescription sunglasses and accidentally marked "reading" instead of "distance". Returned easily and new ones were at my door in record time. Super easy transaction, no questions asked. I order a LOT of glasses from clearly and they are absolutely THE best!

Thumbnail of user suzanneb650
Canada
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

Easy to use website for an old tech shopper. Great value if wanting to change your look without spending optometrist shop prices!
Bought 2 pairs. Love 'em both. Order shipped quickly. Packaging nicely done - plus a Canadian business with a social conscious.

Thumbnail of user trishh105
Canada
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

My eye doctor's place would have taken weeks to get me this contact order! I do hate wearing glasses because of the "mask fog". Ordered from clearly and got my contacts within days! No mask fog for me.

Thumbnail of user granta53
Canada
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

These are my first pairs of glasses purchased from Clearly.ca, and I gotta say I'll definitely be recommending the site to those who need it! They're relatively inexpensive and have a great build. Pat yourselves in the back!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Grant, thanks so much for your review! We're so glad you've tried us out for the first time, and experienced first hand the great value and super convenience we can offer for your eyewear! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user ericg1167
Canada
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

I love the look, price, and extra-thin lenses of both pairs I bought. Too bad the screws and nuts on one pair were loose upon receipt, like other customers have reported. The reply from customer service, when I asked them to send me a screwdriver and wrench (wholesale cost maybe $2 plus $1 postage), was to pay an optician to repair them. Not great.
The spoon of sugar offered with this bitter medicine was a small credit toward another pair of glasses, but only good for 90 days! No thank you.

Thumbnail of user susanb55
Canada
10 reviews
6 helpful votes
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April 15th, 2015

The site is user friendly, customer service is the best, so many frames at very reasonable prices, delivery real fast and free so far (ordered twice in one month because had a 20$ dollar rebate at Easter could not resist - the zoom reading glasses ended up free!) Returned a pair hassle free too with their return label sent by email. Try it out you will probably never go back to buy your glasses at full exaggerated prices at the optometrist and can have more than 1 pair and not break the bank. Your prescription glasses will probably end up at least half the price or better because they have such great sales on the frames. Next purchase some good sunglasses!

Thumbnail of user jeremieb6
Canada
1 review
0 helpful votes
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June 25th, 2021
Verified purchase

Feels weird to review a contact lens website, but it's surprisingly quick delivery with Clearly. If I order on Monday, I usually get them by the end of the week (if not sooner! Like Wednesday?!).
And affordable too!
Would recommend

Thumbnail of user megans688
Canada
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

I ordered two pairs of coloured contacts but unfortunately they did not fit my eyes properly but thankfully for the excellent customer service they emailed me & we solved the issue! I'm so impressed I have never had such a wonderful experience with returning items before: I will be ordering again in a couple weeks!

Value
Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Hi Megan, thank you for your feedback. We're sorry to hear that these contact lenses aren't working out. Your eye health and vision needs are really important to us - we'd love to take a closer look and see how we can offer assistance. We will be in touch shortly. Edit: Thanks for your updated review, Megan. We greatly appreciate your patience and are so glad that we could make things right! - Team Clearly

Thumbnail of user brendaa664
Canada
1 review
0 helpful votes
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July 9th, 2021
Verified purchase

The contacts are great and good quality. Non drying, very flexible lens, and stay clear the entire month-wear! Also considering shipping delays with restrictions, my shipment came in TWO days! (Toronto, ON)

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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