• Clearly

Clearly

Write a Review

Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
See all photos
How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user barbh97
Canada
1 review
0 helpful votes
  • Send Message
September 11th, 2020

My new glasses just came and they are perfect! First pair I ordered I entered my prescription wrong. Clearly gave me no hassle. Returned them free of charge and refunded me 100%. I just re ordered correctly. Highly recommend!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Barb, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again in the future! -Team Clearly

Thumbnail of user cipherz
Canada
1 review
0 helpful votes
  • Send Message
December 6th, 2020

I had ordered my monthly contacts and I hadn't gotten them even though it said they had arrived, i'm pretty sure they had gotten lost in mail but when i went to the customer service rep about it they were so kind and generous. They tried to help me figure out where they could've gone but after not being able to figure it out they said they would send me another box! That box came super quickly and they had given me a gift card. I always get my glasses and contacts from clearly. High quality for good prices! My current glasses from Clearly are great too, have had them for a little over 2 years now and I haven't ever had a pair that long because i'm known for just breaking them but they have stood up to the test of time and they were around 30 bucks!

Service
Value
Shipping
Quality
Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thank you for your review and feedback, Cipher! We're thrilled to hear this! We're glad that we were able to provide further assistance to get things sorted. If you have any questions or concerns, please do not hesitate to let us know. - Team Clearly

Thumbnail of user sydk1
Canada
1 review
0 helpful votes
  • Send Message
September 19th, 2021
Verified purchase

I ordered a few boxes of contact lenses recently from Clearly. The full order arrived at my doorstep the very next day.
I believe the order was shipped from somewhere in BC - and I live in Calgary, AB.
Amazing.

Thumbnail of user bonniem506
Canada
1 review
0 helpful votes
  • Send Message
August 24th, 2020
Verified purchase

Overall I am very happy with my new sunglasses. I have a strong prescription so I was a little worried about ordering. My glasses came quickly. They look good on me and I can see very clearly with them!

Thumbnail of user angelac692
Angela C. – Clearly Rep

That's great to hear Bonnie! We know ordering frames online for the first time can be a bit tricky for everyone, and that's why we have some great tools available to help make things easier for you! The MyFit tool is great for filtering out all frames in your preferred sizing. From there you can narrow down your search by color, shape, material etc. If you find you have too many choices and can't decide on one, we have a great Virtual Try On feature which allows you to see how the frames will look like on first, to help make your final decision all the more easier! We're looking forward to helping you find that next great style real soon! If there's anything else we can help with, please feel free to reach out! - Team Clearly

Thumbnail of user catherinec748
Canada
1 review
0 helpful votes
  • Send Message
September 29th, 2021
Verified purchase

The product was good however the left eye lens was in a 90 pack box instead of 3 smaller boxes of 30 lens in a larger box. The latter protects the lens better.

The shipment was a week later than indicated at the original point of purchase. I had to change the shipment address from one province to another province to account for the late order so that it would catch up with me. Then I had to arrange for a neighbour to receive the order on my behalf as I had yet returned to my home address. The reason I ordered through Clearly is ease of ordering and delivery speed. I ordered the contacts to be sent to Manitoba originally because I was on vacation and ran out. It took longer than promised. Thus, not as convenient as I had hoped for. All past deliveries prior to this point were fine.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Hi Catherine, thank you for sharing your experience with us. We apologize for any inconveniences that we caused! We're glad to see that you were able to reach out to our customer care team for further assistance with your order. Thank you so much for your patience and understanding. If you have any questions or further concerns, please do not hesitate to reach out to us. - Team Clearly

Thumbnail of user raissab2
Canada
1 review
0 helpful votes
  • Send Message
February 10th, 2021
Verified purchase

My order was a bit delayed, probably because I have such a high prescription, but I kept getting updates as to the status of my request and when it was shipped out. Glad I got my order before Christmas.

Thumbnail of user andrep131
Canada
1 review
0 helpful votes
  • Send Message
August 18th, 2021
Verified purchase

I contacted support several times because my order was taking too long to ship. The system gave me inaccurate information about the delivery time, and this was frustrating, since I was in need of new lenses.
I was hoping to get the same level of service I had in the past.

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

What a terrible experience, Andre! We can definitely imagine how frustrating this experience may have been, between the delay and the mis-communication, and we're truly sorry to have let you down! This is not representative of the service we usually provide and we'd love to make things right! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Thumbnail of user warrenr121
Canada
1 review
0 helpful votes
  • Send Message
August 6th, 2021
Verified purchase

Fast. Left at my door the next day. Like, I don't even NEED it better than that!
There was even gummie bears inside the box. And not just one package of candy inside - two packages!
It couldn't be better unless they'd kissed me, too. Really.

Thumbnail of user aprilj164
Canada
1 review
0 helpful votes
  • Send Message
August 5th, 2021
Verified purchase

I usually get my contact lenses from Costco and its the cheapest I've seen. However, this summer I've been working so much I'd rather not go to Costco so I ordered from Clearly and it was extremely convenient. They came straight to me I didn't have to go anywhere, they also arrived sooner than expected! Clearly sent a sample size pack of gummy bears which was cool but they contained gelatin and I'm vegan so I couldn't eat them. Overall the experience was nice. I would definitely order from them again if I'm too lazy to go buy them in person.
Edit: Clearly reached out to me and sent me some vegan gummies. This shows that they are willing to go above and beyond for customers!

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi April, thank you for your review and feedback! Our good intentions only got us so far, and we really appreciate the feedback on considering vegan friendly options in the future! While this is more about addressing our contact lens customer base collectively (and you can't be the only one with this concern!), we'd also love the chance to send you something you can enjoy! -Team Clearly

Thumbnail of user donitas8
Canada
1 review
0 helpful votes
  • Send Message
September 20th, 2021
Verified purchase

Delivery experience was poor. An email from clearly was sent the day after I placed my order, confirming it had arrived at my door. Tracking with Purolator said otherwise, and it was a poor delivery experience with Purolator. Required several phone calls and the tracking number did not provide accurate information.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

We're sorry to hear of this frustrating inconvenience, Donita! We greatly appreciate your patience and apologize for this experience. Someone from our customer care team will be in touch with you shortly to provide further assistance. Thank you for your feedback! - Team Clearly

Thumbnail of user gracet138
Canada
1 review
0 helpful votes
  • Send Message
October 6th, 2020
Verified purchase

I ordered a pair of regular glasses and they are just right. The option to virtually try them on like a snapchat filter was a great feature and the real deal stayed true to what they looked like on the filter. I will likely order more from clearly in the future.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Grace, thanks so much for your review! We really appreciate you sharing your experience, and such thorough feedback! We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly

Thumbnail of user jasonp1066
Canada
1 review
0 helpful votes
  • Send Message
May 17th, 2021
Verified purchase

I cannot say enough about how awesome Clearly is with prescription glasses. I have been using them since 2009 and have not had a bad pair yet. The price is incredible and the service is great. You order a pair and they will be in your hands in about a week.

Thumbnail of user claired196
Canada
2 reviews
0 helpful votes
  • Send Message
July 10th, 2021
Verified purchase

My original order was lost somehow in transit and upon calling Clearly Contacts I was given a replacement order that I received with no problem. I am so impressed with their service and recommend this company.

Thumbnail of user natashar158
Canada
1 review
0 helpful votes
  • Send Message
July 19th, 2021
Verified purchase

Love ordering from Clearly - it's simple to navigate the site, the products I'm looking for are always in stock and the delivery timeframe is quick. I'm extremely satisfied with the overall experience from start to finish!

Thumbnail of user tanyak109
Canada
1 review
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase

Bought 2 pairs of glass that were both great quality and looked exactly as advertised. Both at 1/4 of the price of the eye dr. I also purchase daily contacts that are the same brand as the eye dr and at 1/2 the price. The shipping is fast even with COVID I received them within 7-10 days Contacts were faster as they didn't need to be customized with lens etc like glasses. I have recommended and referred several people and will continue to order all my eye wear fe clearly

Thumbnail of user taylorb395
Canada
1 review
0 helpful votes
  • Send Message
September 9th, 2021
Verified purchase

I got my prescription from my optometrist and ordered from clearly, it was great because I received a discount being my first time ordering and the package arrived within 2 days. Will definitely be ordering again!

Thumbnail of user richardt1203
Canada
1 review
0 helpful votes
  • Send Message
March 20th, 2021
Verified purchase

The glasses that I have ordered enabled me to drive and see the road sign letters and numbers clearly and accurately. I am very pleased with Clearly's prompt manufacturing of lenses and frames and quick delivery.

Thumbnail of user jacquelines536
Canada
1 review
0 helpful votes
  • Send Message
September 27th, 2021
Verified purchase

This is the second order I've made for contact lenses, the first was from a different company. I feel these are not the same and my vision can be slightly out of focus, and or blurry. However, I provided and received the same prescription. Perhaps I need to update my prescription, but it is from the last 6months. Any thoughts?

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Hi Jacqueline, thank you for your feedback. We're sorry to hear that something isn't quite right with these contact lenses. Your vision needs are important to us. We would really like to take a closer look and see how we could provide further assistance. Someone from our customer care team will be in touch with you shortly - please keep an eye on your inbox! - Team Clearly

Thumbnail of user tiffanyy51
California
2 reviews
0 helpful votes
  • Send Message
October 4th, 2020
Verified purchase

I ordered glasses. They were cute and cheap cheap cheap! I was actually expecting I wouldn't be able to see out of them for some reason, but I can! I haven't gone to a place to have them fitted yet, so they have slipped off my face a few times, but they've not broken! That's probably luck. Maybe a lil craftsman ship. Maybe I shouldn't have said that. Some goon might write a poor review if he sees this and say, "I bought these because of the review that says they're unbreakable." Silly little billy.

Thumbnail of user lydiaa74
Canada
1 review
0 helpful votes
  • Send Message
March 5th, 2021
Verified purchase

My glasses are amazing, I ordered 2 pairs because I realized I didn't have to pay top dollar for stylish glasses that didn't break the bank! Absolutely would 100% recommend Clearly to anyone looking to purchase glasses or contacts! And the fact that they donate a pair to someone in need only sweetens the deal!

Thumbnail of user saifk19
Canada
1 review
0 helpful votes
  • Send Message
July 29th, 2021
Verified purchase

Called needing contacts for my brothers wedding and thought that since I didn't have an account, I'd have to go through the whole process of putting in my prescription etc etc but as soon as I called my order and name was brought up as I was welcomed and the order was placed right away. I told the individual helping me over the phone of the urgency to get the contacts ASAP and she told me she'll get it done. 5 days later they arrived, well before the wedding. I love clearly!

Thumbnail of user maraw18
Canada
1 review
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase

They weren't exactly what I was expecting, they run a tad bit smaller than the other pair of glasses I got but I've found them very helpful when driving lmao. The protective shield that I paid for doesn't seem to work well, I can't look at any screens and everything looks very shiny for some reason. But they came in very quickly.

Thumbnail of user heathers1024
Canada
1 review
0 helpful votes
  • Send Message
December 4th, 2020
Verified purchase

My order was easy to process, we received the products requested. I am a long-time customer, and expected nothing less. I am disappointed in the quality of the eyeglasses received -one of the lenses keeps popping out of the frame, making them almost unwearable. I contacted Clearly and was told to take them to another optician to repair (was told that Clearly would cover the cost, to a maximum, to their credit), but I didn't leave the conversation feeling like it mattered. I'm just soured on the experience.

Thumbnail of user anonymouss1105
Canada
1 review
0 helpful votes
  • Send Message
May 29th, 2021
Verified purchase

Order came in within the expedited shipping day range. Condition was new, nthing was missing from my order and they also threw in some free candy which was cute. Regarding the quality of the contacts, the vision quality was precise, but the comfort for this order was a bit poor. I've purchased this brand before so I literally had to check the expiration date on them to make sure they hadn't gone bad as they were very drying. Hopefully my next order will live up to the usual standard

Thumbnail of user janes867
Jane S. – Clearly Rep

We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which would be covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly

Thumbnail of user lynne185
Canada
1 review
0 helpful votes
  • Send Message
December 22nd, 2021
Verified purchase

I love ordering from Clearly. They arrive quickly for glasses that aren't a standard prescription. The quality is always decent. Great for the price but obviously not as good quality as some store products of a higher price.
I did struggle to find my perfect sizing but got it right on the 3rd try and now I never stray far from it.
I would highly recommend Clearly to anyone, don't be discouraged if you don't find your right size first time. It is worth sticking with it. I'm probably never going back to in store purchases for glasses again.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

How do I know I can trust these reviews about Clearly?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Clearly?